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224 verified reviews

Zoho Books reviews

Every published review of Zoho Books, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

224 reviews match · page 13 of 23

RR

Rebecca ReddyVerified

Supply Chain Manager

Mining servicesSouth AfricaJohannesburg2 to 10 employees
4.0
19 Jun 2025

Bank feeds alone justify the subscription

We moved across from a desktop package eighteen months ago and I would not go back. The most functionality per rand in the category by a wide margin. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Built in client portal at no extra cost. The audit trail has answered every query our auditors raised. VAT201 figures come out right without a manual working paper.

What does not

Support response times slow noticeably at month end.

Used for less than 6 months
RM

Riedwaan Mthembu

Management Accountant

TelecommunicationsSouth AfricaRandburg500 plus employees
5.0
18 Jun 2025

VAT season stopped being a crisis

We moved across from a desktop package eighteen months ago and I would not go back. A free plan that is genuinely usable, not a demo. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

The most functionality per rand in the category by a wide margin. Our accountant has their own login at no extra cost. VAT201 figures come out right without a manual working paper.

What does not

Support response times slow noticeably at month end.

Used for 6 to 12 months
BP

Bradley PhiriVerified

Founder

Wholesale and distributionSouth AfricaVereeniging2 to 10 employees
4.0
11 Jun 2025

Bank feeds alone justify the subscription

I run the books for three related companies and this is the first system that has kept up. A workflow engine competitors do not offer at any tier. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

The most functionality per rand in the category by a wide margin. Bank feeds match transactions accurately and the rules learn quickly. Multi currency handling is genuinely correct on unrealised gains.

What does not

The interface has not aged well.

Used for less than 6 months
SC

Sipho ChaukeVerified

Plant Manager

Security servicesKenyaKenya201 to 500 employees
5.0
06 Jun 2025

Reconciliation went from a week to an afternoon

After two years I can say the reconciliation time saving is real and it is significant. The most functionality per rand in the category by a wide margin. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

A free plan that is genuinely usable, not a demo. Multi currency handling is genuinely correct on unrealised gains. Invoices go out looking professional with no design work.

What does not

Inventory is too basic for a stock heavy business.

Used for 1 to 2 years
LJ

Lizelle Jones

Group Financial Manager

TelecommunicationsSouth AfricaSandton500 plus employees
5.0
01 Jun 2025

Migration was painful, the result was worth it

After two years I can say the reconciliation time saving is real and it is significant. The most functionality per rand in the category by a wide margin. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

A workflow engine competitors do not offer at any tier. Our accountant has their own login at no extra cost. Bank feeds match transactions accurately and the rules learn quickly.

What does not

Inventory is too basic for a stock heavy business.

Used for 1 to 2 years
LB

Lizelle BezuidenhoutVerified

Operations Manager

HealthcareSouth AfricaMidrand500 plus employees
5.0
12 May 2025

Finally a ledger our accountant does not complain about

After two years I can say the reconciliation time saving is real and it is significant. A workflow engine competitors do not offer at any tier. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

A free plan that is genuinely usable, not a demo. Our accountant has their own login at no extra cost. Month end close has dropped from six days to two.

What does not

Support response times slow noticeably at month end.

Used for 2 to 5 years
NB

Nkateko BaloyiVerified

General Manager

InsuranceSouth AfricaJohannesburg201 to 500 employees
4.0
10 May 2025

Does the compliance work without being asked

I run the books for three related companies and this is the first system that has kept up. The most functionality per rand in the category by a wide margin. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

A workflow engine competitors do not offer at any tier. Multi currency handling is genuinely correct on unrealised gains. The audit trail has answered every query our auditors raised.

What does not

Reporting beyond the standard pack still ends up in a spreadsheet.

Used for more than 5 years
CM

Christiaan Motaung

Procurement Manager

Property and real estateSouth AfricaCape Town2 to 10 employees
5.0
29 Apr 2025

Our bookkeeper got two days a month back

I run the books for three related companies and this is the first system that has kept up. A workflow engine competitors do not offer at any tier. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

A workflow engine competitors do not offer at any tier. The audit trail has answered every query our auditors raised. Invoices go out looking professional with no design work.

What does not

Inventory is too basic for a stock heavy business.

Used for 6 to 12 months
TA

Themba AndersonVerified

Financial Manager

EngineeringSouth AfricaNelspruit201 to 500 employees
4.0
29 Apr 2025

Our bookkeeper got two days a month back

After two years I can say the reconciliation time saving is real and it is significant. A workflow engine competitors do not offer at any tier. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

The most functionality per rand in the category by a wide margin. Multi currency handling is genuinely correct on unrealised gains. Bank feeds match transactions accurately and the rules learn quickly.

What does not

Support response times slow noticeably at month end.

Used for 2 to 5 years
GP

Gerhard PillayVerified

Chief Executive Officer

Non profitSouth AfricaEast LondonSole trader
3.0
29 Apr 2025

Good ledger, disappointing reporting

It does what we need and I have no strong feelings about it either way. The most functionality per rand in the category by a wide margin. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. It is a reasonable choice, provided you know what it does not do.

What works

A free plan that is genuinely usable, not a demo. The mobile app is useful for approving payments.

What does not

Bank feeds drop and need reauthorising more often than they should. Inventory cannot handle multiple warehouses.

Used for more than 5 years
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4.2

Overall

from 224 reviews

83% positive13% neutral5% critical

Rating distribution

5
102 of 224
4
83 of 224
3
28 of 224
2
9 of 224
1
2 of 224

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