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  3. Zoho CRM
  4. Reviews

264 verified reviews

Zoho CRM reviews

Every published review of Zoho CRM, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

264 reviews match · page 17 of 27

DS

Dineo SteynVerified

Sales Director

AccountingSouth AfricaMidrand201 to 500 employees
5.0
27 Jan 2025

Quoting from the CRM removed a whole handoff

We moved off a spreadsheet and the difference in forecast quality was immediate. Workflow automation competitors reserve for enterprise tiers. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Billed natively in rand, so the budget does not move with the exchange rate. Email sync captures conversations without anyone copying anything. Quoting from the record removed a handoff to admin.

What does not

Onboarding a new rep takes longer than it should.

Used for 1 to 2 years
SM

Shalini MahlanguVerified

Business Development Manager

Non profitSouth AfricaJohannesburg201 to 500 employees
5.0
26 Jan 2025

Quoting from the CRM removed a whole handoff

The automation removed about four hours a week of follow up admin per rep. Workflow automation competitors reserve for enterprise tiers. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Billed natively in rand, so the budget does not move with the exchange rate. Email sync captures conversations without anyone copying anything. The mobile app works well enough for a rep between meetings.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 2 to 5 years
DI

Dineo Isaacs

Marketing Manager

Mining servicesSouth AfricaWitbank11 to 50 employees
4.0
25 Jan 2025

Set up in a week, adopted in two

The automation removed about four hours a week of follow up admin per rep. Workflow automation competitors reserve for enterprise tiers. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Consent and data subject tooling that maps onto POPIA. The pipeline view gives an honest picture of the month. Automation handles the follow up sequence reps used to forget.

What does not

Billing in dollars makes the annual budget a moving target.

Used for more than 5 years
RB

Rendani Baloyi

General Manager

RetailSouth AfricaPietermaritzburgSole trader
5.0
23 Jan 2025

Forecast is within five percent every month

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Workflow automation competitors reserve for enterprise tiers. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Consent and data subject tooling that maps onto POPIA. Quoting from the record removed a handoff to admin. Reporting answers the questions the sales meeting actually asks.

What does not

The features we needed sat one tier above the one we were quoted.

Used for less than 6 months
SN

Sibusiso NgcoboVerified

Head of Revenue

AgricultureSouth AfricaKlerksdorp11 to 50 employees
5.0
15 Jan 2025

The pipeline is finally accurate

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Billed natively in rand, so the budget does not move with the exchange rate. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Offline capable mobile app for reps between towns. Reporting answers the questions the sales meeting actually asks. Quoting from the record removed a handoff to admin.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 6 to 12 months
JA

James Anderson

Chief Executive Officer

Mining servicesSouth AfricaKimberley201 to 500 employees
5.0
05 Jan 2025

Worth every rand once the automation was built

We moved off a spreadsheet and the difference in forecast quality was immediate. Billed natively in rand, so the budget does not move with the exchange rate. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Consent and data subject tooling that maps onto POPIA. The mobile app works well enough for a rep between meetings. Email sync captures conversations without anyone copying anything.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 6 to 12 months
VR

Vikash RamaphosaVerified

Founder

AgricultureSouth AfricaDurbanSole trader
5.0
23 Dec 2024

The pipeline is finally accurate

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Workflow automation competitors reserve for enterprise tiers. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Offline capable mobile app for reps between towns. Email sync captures conversations without anyone copying anything. Automation handles the follow up sequence reps used to forget.

What does not

The features we needed sat one tier above the one we were quoted.

Used for more than 5 years
AN

Andrew NaidooVerified

Managing Director

RetailSouth AfricaNelspruit201 to 500 employees
4.0
19 Dec 2024

Worth every rand once the automation was built

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Workflow automation competitors reserve for enterprise tiers. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Workflow automation competitors reserve for enterprise tiers. Email sync captures conversations without anyone copying anything. Quoting from the record removed a handoff to admin.

What does not

The features we needed sat one tier above the one we were quoted.

Used for less than 6 months
CB

Charmaine BennettVerified

Managing Director

Mining servicesSouth AfricaPretoria500 plus employees
5.0
17 Dec 2024

Quoting from the CRM removed a whole handoff

We moved off a spreadsheet and the difference in forecast quality was immediate. Consent and data subject tooling that maps onto POPIA. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Consent and data subject tooling that maps onto POPIA. The pipeline view gives an honest picture of the month. Reporting answers the questions the sales meeting actually asks.

What does not

Billing in dollars makes the annual budget a moving target.

Used for less than 6 months
SM

Stefan MthembuVerified

Account Executive

ManufacturingSouth AfricaCape Town11 to 50 employees
5.0
08 Dec 2024

Reps update it without being nagged

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Billed natively in rand, so the budget does not move with the exchange rate. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Offline capable mobile app for reps between towns. Automation handles the follow up sequence reps used to forget. Reporting answers the questions the sales meeting actually asks.

What does not

The features we needed sat one tier above the one we were quoted.

Used for more than 5 years
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4.2

Overall

from 264 reviews

83% positive13% neutral5% critical

Rating distribution

5
120 of 264
4
98 of 264
3
33 of 264
2
10 of 264
1
3 of 264

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