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  3. Zoho CRM
  4. Reviews

264 verified reviews

Zoho CRM reviews

Every published review of Zoho CRM, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

264 reviews match · page 16 of 27

KS

Karabo SmithVerified

Head of Revenue

HospitalitySouth AfricaSandton11 to 50 employees
3.0
13 Mar 2025

Capable, but the team resisted it for months

It is capable. Getting the team to use it consistently took much longer than the software took to set up. Workflow automation competitors reserve for enterprise tiers. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. I would shortlist it, not necessarily pick it.

What works

Offline capable mobile app for reps between towns. Contact and deal management are solid.

What does not

Reporting is limited without moving up a tier. Support escalation is slow on technical issues.

Used for 6 to 12 months
AS

Andre SekhukhuneVerified

Business Development Manager

EducationSouth AfricaPretoria11 to 50 employees
5.0
11 Mar 2025

The pipeline is finally accurate

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Consent and data subject tooling that maps onto POPIA. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Billed natively in rand, so the budget does not move with the exchange rate. The pipeline view gives an honest picture of the month. The mobile app works well enough for a rep between meetings.

What does not

The features we needed sat one tier above the one we were quoted.

Used for less than 6 months
AJ

Ashley JoubertVerified

Regional Sales Manager

TelecommunicationsSouth AfricaRandburg51 to 200 employees
5.0
09 Mar 2025

Forecast is within five percent every month

The automation removed about four hours a week of follow up admin per rep. Billed natively in rand, so the budget does not move with the exchange rate. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Workflow automation competitors reserve for enterprise tiers. Email sync captures conversations without anyone copying anything. The pipeline view gives an honest picture of the month.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 2 to 5 years
ZM

Zanele MabasoVerified

Business Development Manager

Marketing and advertisingKenyaKenya51 to 200 employees
4.0
08 Mar 2025

Quoting from the CRM removed a whole handoff

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Billed natively in rand, so the budget does not move with the exchange rate. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Billed natively in rand, so the budget does not move with the exchange rate. Automation handles the follow up sequence reps used to forget. Reporting answers the questions the sales meeting actually asks.

What does not

Onboarding a new rep takes longer than it should.

Used for 6 to 12 months
YM

Yashika MolefeVerified

Sales Manager

Financial servicesSouth AfricaRustenburg51 to 200 employees
2.0
07 Mar 2025

Implementation quote doubled after we signed

Adoption failed and that is partly on us and partly on the product. What surprised me was that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. I would look elsewhere unless price is the only consideration.

What works

The free tier let us evaluate properly.

What does not

The mobile app is unreliable on a weak signal. Costs rose sharply at renewal. Adoption never happened and the vendor offered no help with it.

Used for 6 to 12 months
NA

Naledi ArendseVerified

Regional Sales Manager

EngineeringSouth AfricaEast London500 plus employees
4.0
06 Mar 2025

Forecast is within five percent every month

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Consent and data subject tooling that maps onto POPIA. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Billed natively in rand, so the budget does not move with the exchange rate. The mobile app works well enough for a rep between meetings. Reporting answers the questions the sales meeting actually asks.

What does not

Onboarding a new rep takes longer than it should.

Used for less than 6 months
RG

Ravi Govender

Founder

AccountingSouth AfricaGqeberha2 to 10 employees
5.0
04 Mar 2025

Forecast is within five percent every month

We moved off a spreadsheet and the difference in forecast quality was immediate. Consent and data subject tooling that maps onto POPIA. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Consent and data subject tooling that maps onto POPIA. The pipeline view gives an honest picture of the month. Email sync captures conversations without anyone copying anything.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 6 to 12 months
DC

Deon CoetzeeVerified

Regional Sales Manager

Legal servicesSouth AfricaPietermaritzburg2 to 10 employees
5.0
19 Feb 2025

Set up in a week, adopted in two

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Offline capable mobile app for reps between towns. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Billed natively in rand, so the budget does not move with the exchange rate. Email sync captures conversations without anyone copying anything. Reporting answers the questions the sales meeting actually asks.

What does not

Billing in dollars makes the annual budget a moving target.

Used for less than 6 months
LB

Lindiwe BothaVerified

Business Development Manager

Professional consultingSouth AfricaPietermaritzburg11 to 50 employees
4.0
07 Feb 2025

Set up in a week, adopted in two

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Billed natively in rand, so the budget does not move with the exchange rate. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Workflow automation competitors reserve for enterprise tiers. Email sync captures conversations without anyone copying anything. Automation handles the follow up sequence reps used to forget.

What does not

Billing in dollars makes the annual budget a moving target.

Used for more than 5 years
RP

Refilwe PretoriusVerified

Head of Revenue

Property and real estateSouth AfricaGeorge201 to 500 employees
5.0
30 Jan 2025

The pipeline is finally accurate

We moved off a spreadsheet and the difference in forecast quality was immediate. Workflow automation competitors reserve for enterprise tiers. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Consent and data subject tooling that maps onto POPIA. The mobile app works well enough for a rep between meetings. Quoting from the record removed a handoff to admin.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 2 to 5 years
Previous1...151617...27Next

4.2

Overall

from 264 reviews

83% positive13% neutral5% critical

Rating distribution

5
120 of 264
4
98 of 264
3
33 of 264
2
10 of 264
1
3 of 264

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