264 verified reviews

Zoho CRM reviews

Every published review of Zoho CRM, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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Cheslyn Cele

Studio Manager

Manufacturing

Klerksdorp500 plus employees

5.0

09 Jul 2026

Worth every rand once the automation was built

We moved off a spreadsheet and the difference in forecast quality was immediate. Workflow automation competitors reserve for enterprise tiers. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Consent and data subject tooling that maps onto POPIA. Automation handles the follow up sequence reps used to forget. The mobile app works well enough for a rep between meetings.

What does not

Onboarding a new rep takes longer than it should.

Reabetswe MalekaVerified

Business Development Manager

Healthcare

Pretoria51 to 200 employees

4.0

08 Jul 2026

Quoting from the CRM removed a whole handoff

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Billed natively in rand, so the budget does not move with the exchange rate. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Workflow automation competitors reserve for enterprise tiers. The pipeline view gives an honest picture of the month. The mobile app works well enough for a rep between meetings.

What does not

The features we needed sat one tier above the one we were quoted.

Reabetswe Roberts

Business Development Manager

Financial services

PolokwaneSole trader

5.0

07 Jul 2026

Set up in a week, adopted in two

What works

Offline capable mobile app for reps between towns. Reporting answers the questions the sales meeting actually asks. The pipeline view gives an honest picture of the month.

What does not

The features we needed sat one tier above the one we were quoted.

Gerhard BothaVerified

Marketing Manager

Motor trade

Somerset West500 plus employees

4.0

07 Jul 2026

The pipeline is finally accurate

What works

Offline capable mobile app for reps between towns. Automation handles the follow up sequence reps used to forget. Reporting answers the questions the sales meeting actually asks.

What does not

Billing in dollars makes the annual budget a moving target.

Chantelle JacobsVerified

Marketing Manager

Accounting

Richards BaySole trader

4.0

05 Jul 2026

Worth every rand once the automation was built

We moved off a spreadsheet and the difference in forecast quality was immediate. Workflow automation competitors reserve for enterprise tiers. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Offline capable mobile app for reps between towns. The pipeline view gives an honest picture of the month. Automation handles the follow up sequence reps used to forget.

What does not

Billing in dollars makes the annual budget a moving target.

Zaida NelVerified

Head of Marketing

Construction

Witbank51 to 200 employees

5.0

03 Jul 2026

The pipeline is finally accurate

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Offline capable mobile app for reps between towns. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Consent and data subject tooling that maps onto POPIA. Email sync captures conversations without anyone copying anything. The mobile app works well enough for a rep between meetings.

What does not

Billing in dollars makes the annual budget a moving target.

Sarisha Pillay

Key Accounts Manager

Security services

Nigeria11 to 50 employees

5.0

02 Jul 2026

Forecast is within five percent every month

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Workflow automation competitors reserve for enterprise tiers. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Billed natively in rand, so the budget does not move with the exchange rate. The pipeline view gives an honest picture of the month. Quoting from the record removed a handoff to admin.

What does not

Onboarding a new rep takes longer than it should.

Nicola MokoenaVerified

Owner

Food and beverage

Gqeberha11 to 50 employees

5.0

30 Jun 2026

Worth every rand once the automation was built

We moved off a spreadsheet and the difference in forecast quality was immediate. Workflow automation competitors reserve for enterprise tiers. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Consent and data subject tooling that maps onto POPIA. The mobile app works well enough for a rep between meetings. The pipeline view gives an honest picture of the month.

What does not

The features we needed sat one tier above the one we were quoted.

Musa SekhukhuneVerified

Account Executive

Engineering

Midrand51 to 200 employees

3.0

30 Jun 2026

Does the basics well, the extras are upsells

It is capable. Getting the team to use it consistently took much longer than the software took to set up. Workflow automation competitors reserve for enterprise tiers. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. It is a reasonable choice, provided you know what it does not do.

What works

Consent and data subject tooling that maps onto POPIA. Contact and deal management are solid.

What does not

The interface is dense for a new user. There is no local accounting integration without Zapier.

Riaan MudauVerified

Head of Revenue

Construction

Klerksdorp500 plus employees

5.0

29 Jun 2026

Forecast is within five percent every month

We moved off a spreadsheet and the difference in forecast quality was immediate. Consent and data subject tooling that maps onto POPIA. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Billed natively in rand, so the budget does not move with the exchange rate. The mobile app works well enough for a rep between meetings. Quoting from the record removed a handoff to admin.

What does not

The features we needed sat one tier above the one we were quoted.

264 verified reviews

We moved off a spreadsheet and the difference in forecast quality was immediate. Workflow automation competitors reserve for enterprise tiers. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Offline capable mobile app for reps between towns. The pipeline view gives an honest picture of the month. Automation handles the follow up sequence reps used to forget.

What does not

Billing in dollars makes the annual budget a moving target.

Zaida NelVerified

Head of Marketing

Construction

Witbank51 to 200 employees

5.0

03 Jul 2026

The pipeline is finally accurate

What works

Consent and data subject tooling that maps onto POPIA. Email sync captures conversations without anyone copying anything. The mobile app works well enough for a rep between meetings.

What does not

Billing in dollars makes the annual budget a moving target.

Sarisha Pillay

Key Accounts Manager

Security services

Nigeria11 to 50 employees

5.0

02 Jul 2026

Forecast is within five percent every month

What works

Billed natively in rand, so the budget does not move with the exchange rate. The pipeline view gives an honest picture of the month. Quoting from the record removed a handoff to admin.

What does not

Onboarding a new rep takes longer than it should.

Nicola MokoenaVerified

Owner

Food and beverage

Gqeberha11 to 50 employees

5.0

30 Jun 2026

Worth every rand once the automation was built

We moved off a spreadsheet and the difference in forecast quality was immediate. Workflow automation competitors reserve for enterprise tiers. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Consent and data subject tooling that maps onto POPIA. The mobile app works well enough for a rep between meetings. The pipeline view gives an honest picture of the month.

What does not

The features we needed sat one tier above the one we were quoted.

Musa SekhukhuneVerified

Account Executive

Engineering

Midrand51 to 200 employees

3.0

30 Jun 2026

Does the basics well, the extras are upsells

What works

Consent and data subject tooling that maps onto POPIA. Contact and deal management are solid.

What does not

The interface is dense for a new user. There is no local accounting integration without Zapier.

Riaan MudauVerified

Head of Revenue

Construction

Klerksdorp500 plus employees

5.0

29 Jun 2026

Forecast is within five percent every month

What works

Billed natively in rand, so the budget does not move with the exchange rate. The mobile app works well enough for a rep between meetings. Quoting from the record removed a handoff to admin.

What does not

The features we needed sat one tier above the one we were quoted.