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  3. Zoho CRM
  4. Reviews

264 verified reviews

Zoho CRM reviews

Every published review of Zoho CRM, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

264 reviews match · page 3 of 27

FB

Francois Baloyi

Marketing Manager

Motor tradeSouth AfricaCape Town2 to 10 employees
4.0
27 Jun 2026

Forecast is within five percent every month

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Billed natively in rand, so the budget does not move with the exchange rate. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Workflow automation competitors reserve for enterprise tiers. Email sync captures conversations without anyone copying anything. The pipeline view gives an honest picture of the month.

What does not

The features we needed sat one tier above the one we were quoted.

Used for less than 6 months
MK

Michael KannemeyerVerified

Managing Director

Legal servicesSouth AfricaCape Town500 plus employees
4.0
26 Jun 2026

Worth every rand once the automation was built

The automation removed about four hours a week of follow up admin per rep. Billed natively in rand, so the budget does not move with the exchange rate. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Offline capable mobile app for reps between towns. Email sync captures conversations without anyone copying anything. The pipeline view gives an honest picture of the month.

What does not

The features we needed sat one tier above the one we were quoted.

Used for less than 6 months
ZP

Zodwa PhiriVerified

Account Executive

Property and real estateSouth AfricaRustenburg51 to 200 employees
5.0
19 Jun 2026

Worth every rand once the automation was built

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Billed natively in rand, so the budget does not move with the exchange rate. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Offline capable mobile app for reps between towns. The pipeline view gives an honest picture of the month. Automation handles the follow up sequence reps used to forget.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 1 to 2 years
VH

Vikash HendricksVerified

Account Executive

Marketing and advertisingSouth AfricaBloemfontein11 to 50 employees
5.0
17 Jun 2026

Quoting from the CRM removed a whole handoff

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Offline capable mobile app for reps between towns. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Workflow automation competitors reserve for enterprise tiers. Quoting from the record removed a handoff to admin. Automation handles the follow up sequence reps used to forget.

What does not

The features we needed sat one tier above the one we were quoted.

Used for more than 5 years
LK

Lungile KhumaloVerified

Key Accounts Manager

Logistics and transportSouth AfricaWitbank51 to 200 employees
4.0
17 Jun 2026

Reps update it without being nagged

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Billed natively in rand, so the budget does not move with the exchange rate. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Workflow automation competitors reserve for enterprise tiers. Reporting answers the questions the sales meeting actually asks. The pipeline view gives an honest picture of the month.

What does not

Onboarding a new rep takes longer than it should.

Used for more than 5 years
RN

Refilwe NdlovuVerified

Sales Director

HospitalitySouth AfricaRandburg500 plus employees
5.0
15 Jun 2026

Worth every rand once the automation was built

The automation removed about four hours a week of follow up admin per rep. Consent and data subject tooling that maps onto POPIA. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Workflow automation competitors reserve for enterprise tiers. Reporting answers the questions the sales meeting actually asks. Automation handles the follow up sequence reps used to forget.

What does not

Billing in dollars makes the annual budget a moving target.

Used for more than 5 years
SB

Shalini BennettVerified

Chief Executive Officer

Non profitSouth AfricaMidrand11 to 50 employees
4.0
14 Jun 2026

Forecast is within five percent every month

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Workflow automation competitors reserve for enterprise tiers. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Billed natively in rand, so the budget does not move with the exchange rate. Reporting answers the questions the sales meeting actually asks. Email sync captures conversations without anyone copying anything.

What does not

Onboarding a new rep takes longer than it should.

Used for more than 5 years
AB

Ashwin Bennett

Studio Manager

RetailSouth AfricaPretoria201 to 500 employees
5.0
09 Jun 2026

Set up in a week, adopted in two

We moved off a spreadsheet and the difference in forecast quality was immediate. Consent and data subject tooling that maps onto POPIA. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Offline capable mobile app for reps between towns. The mobile app works well enough for a rep between meetings. Email sync captures conversations without anyone copying anything.

What does not

The features we needed sat one tier above the one we were quoted.

Used for more than 5 years
FM

Faizel MaharajVerified

Sales Director

Wholesale and distributionZimbabweZimbabwe500 plus employees
5.0
09 Jun 2026

The pipeline is finally accurate

The automation removed about four hours a week of follow up admin per rep. Offline capable mobile app for reps between towns. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Workflow automation competitors reserve for enterprise tiers. The pipeline view gives an honest picture of the month. Quoting from the record removed a handoff to admin.

What does not

Billing in dollars makes the annual budget a moving target.

Used for more than 5 years
SR

Shalini RobertsVerified

Key Accounts Manager

Logistics and transportSouth AfricaCenturion201 to 500 employees
4.0
03 Jun 2026

Set up in a week, adopted in two

We moved off a spreadsheet and the difference in forecast quality was immediate. Consent and data subject tooling that maps onto POPIA. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Consent and data subject tooling that maps onto POPIA. Automation handles the follow up sequence reps used to forget. The mobile app works well enough for a rep between meetings.

What does not

Onboarding a new rep takes longer than it should.

Used for more than 5 years
Previous1234...27Next

4.2

Overall

from 264 reviews

83% positive13% neutral5% critical

Rating distribution

5
120 of 264
4
98 of 264
3
33 of 264
2
10 of 264
1
3 of 264

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