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  3. Zoho CRM
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264 verified reviews

Zoho CRM reviews

Every published review of Zoho CRM, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

264 reviews match · page 25 of 27

AI

Andile IsaacsVerified

Account Executive

EducationSouth AfricaCenturion500 plus employees
3.0
15 Nov 2023

Exchange rate makes budgeting a yearly argument

We use about a third of it and pay for all of it. Offline capable mobile app for reps between towns. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. It is a reasonable choice, provided you know what it does not do.

What works

Workflow automation competitors reserve for enterprise tiers. The interface is clear once you learn it.

What does not

The interface is dense for a new user. There is no local accounting integration without Zapier.

Response from the vendor26 Nov 2023

We value the honest assessment. The bank feed reliability issue you mention has been addressed in a recent release, and we would encourage you to reconnect the affected accounts.

Used for less than 6 months
SN

Sunette NkunaVerified

Studio Manager

RecruitmentSouth AfricaSandtonSole trader
5.0
14 Nov 2023

Worth every rand once the automation was built

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Billed natively in rand, so the budget does not move with the exchange rate. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Workflow automation competitors reserve for enterprise tiers. The mobile app works well enough for a rep between meetings. Email sync captures conversations without anyone copying anything.

What does not

Billing in dollars makes the annual budget a moving target.

Used for more than 5 years
TO

Tinyiko OctoberVerified

Chief Executive Officer

HealthcareSouth AfricaRichards Bay201 to 500 employees
5.0
07 Nov 2023

Worth every rand once the automation was built

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Consent and data subject tooling that maps onto POPIA. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Billed natively in rand, so the budget does not move with the exchange rate. Reporting answers the questions the sales meeting actually asks. The mobile app works well enough for a rep between meetings.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 1 to 2 years
FZ

Fatima Zwane

Digital Marketing Manager

TelecommunicationsSouth AfricaMidrand11 to 50 employees
5.0
07 Nov 2023

Reps update it without being nagged

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Workflow automation competitors reserve for enterprise tiers. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Offline capable mobile app for reps between towns. The mobile app works well enough for a rep between meetings. Email sync captures conversations without anyone copying anything.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 2 to 5 years
AS

Ashwin SmithVerified

Key Accounts Manager

EducationSouth AfricaPolokwane2 to 10 employees
4.0
04 Nov 2023

Reps update it without being nagged

We moved off a spreadsheet and the difference in forecast quality was immediate. Workflow automation competitors reserve for enterprise tiers. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Billed natively in rand, so the budget does not move with the exchange rate. Email sync captures conversations without anyone copying anything. The mobile app works well enough for a rep between meetings.

What does not

Onboarding a new rep takes longer than it should.

Used for 2 to 5 years
JS

Johan SekhukhuneVerified

Regional Sales Manager

AgricultureSouth AfricaCape Town11 to 50 employees
3.0
29 Oct 2023

Capable, but the team resisted it for months

We use about a third of it and pay for all of it. Workflow automation competitors reserve for enterprise tiers. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. It is a reasonable choice, provided you know what it does not do.

What works

Billed natively in rand, so the budget does not move with the exchange rate. Contact and deal management are solid.

What does not

The interface is dense for a new user. Reporting is limited without moving up a tier.

Used for 2 to 5 years
DA

Dineo ArendseVerified

Business Development Manager

Marketing and advertisingSouth AfricaPretoria201 to 500 employees
4.0
15 Oct 2023

Quoting from the CRM removed a whole handoff

We moved off a spreadsheet and the difference in forecast quality was immediate. Billed natively in rand, so the budget does not move with the exchange rate. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Workflow automation competitors reserve for enterprise tiers. Reporting answers the questions the sales meeting actually asks. Email sync captures conversations without anyone copying anything.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 1 to 2 years
SM

Stefan MthembuVerified

Studio Manager

Motor tradeSouth AfricaDurban51 to 200 employees
4.0
13 Oct 2023

Quoting from the CRM removed a whole handoff

The automation removed about four hours a week of follow up admin per rep. Billed natively in rand, so the budget does not move with the exchange rate. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Billed natively in rand, so the budget does not move with the exchange rate. The mobile app works well enough for a rep between meetings. Email sync captures conversations without anyone copying anything.

What does not

Onboarding a new rep takes longer than it should.

Used for 2 to 5 years
JR

Johan Ramaphosa

Studio Manager

Information technologySouth AfricaBloemfontein2 to 10 employees
5.0
08 Oct 2023

Reps update it without being nagged

The automation removed about four hours a week of follow up admin per rep. Consent and data subject tooling that maps onto POPIA. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Billed natively in rand, so the budget does not move with the exchange rate. The pipeline view gives an honest picture of the month. Email sync captures conversations without anyone copying anything.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 2 to 5 years
ZG

Zaida GovenderVerified

Account Executive

EngineeringSouth AfricaSandton201 to 500 employees
3.0
05 Oct 2023

Exchange rate makes budgeting a yearly argument

Fine product, and the dollar billing makes the budget conversation annoying. Consent and data subject tooling that maps onto POPIA. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

Workflow automation competitors reserve for enterprise tiers. The interface is clear once you learn it.

What does not

There is no local accounting integration without Zapier. Support escalation is slow on technical issues.

Used for 6 to 12 months
Previous1...24252627Next

4.2

Overall

from 264 reviews

83% positive13% neutral5% critical

Rating distribution

5
120 of 264
4
98 of 264
3
33 of 264
2
10 of 264
1
3 of 264

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