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  3. Zoho CRM
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264 verified reviews

Zoho CRM reviews

Every published review of Zoho CRM, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

264 reviews match · page 26 of 27

KO

Kabelo October

Sales Manager

AccountingSouth AfricaGeorge2 to 10 employees
4.0
04 Oct 2023

Reps update it without being nagged

We moved off a spreadsheet and the difference in forecast quality was immediate. Offline capable mobile app for reps between towns. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Workflow automation competitors reserve for enterprise tiers. The mobile app works well enough for a rep between meetings. Email sync captures conversations without anyone copying anything.

What does not

The features we needed sat one tier above the one we were quoted.

Used for more than 5 years
MA

Mulalo AdamsVerified

Account Executive

ConstructionSouth AfricaSomerset West201 to 500 employees
5.0
27 Sept 2023

Set up in a week, adopted in two

The automation removed about four hours a week of follow up admin per rep. Consent and data subject tooling that maps onto POPIA. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Consent and data subject tooling that maps onto POPIA. The mobile app works well enough for a rep between meetings. Email sync captures conversations without anyone copying anything.

What does not

Billing in dollars makes the annual budget a moving target.

Used for less than 6 months
KM

Kgomotso MolefeVerified

Chief Executive Officer

Property and real estateSouth AfricaWitbank201 to 500 employees
5.0
25 Sept 2023

The pipeline is finally accurate

The automation removed about four hours a week of follow up admin per rep. Billed natively in rand, so the budget does not move with the exchange rate. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Billed natively in rand, so the budget does not move with the exchange rate. Quoting from the record removed a handoff to admin. Automation handles the follow up sequence reps used to forget.

What does not

Onboarding a new rep takes longer than it should.

Used for 6 to 12 months
NC

Nicola Cupido

Sales Manager

TelecommunicationsSouth AfricaCenturion201 to 500 employees
5.0
22 Sept 2023

Set up in a week, adopted in two

The automation removed about four hours a week of follow up admin per rep. Billed natively in rand, so the budget does not move with the exchange rate. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Workflow automation competitors reserve for enterprise tiers. Email sync captures conversations without anyone copying anything. Quoting from the record removed a handoff to admin.

What does not

Onboarding a new rep takes longer than it should.

Used for more than 5 years
ND

Nokuthula DavidsVerified

Chief Executive Officer

ManufacturingSouth AfricaPietermaritzburg500 plus employees
5.0
21 Sept 2023

Reps update it without being nagged

The automation removed about four hours a week of follow up admin per rep. Billed natively in rand, so the budget does not move with the exchange rate. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Consent and data subject tooling that maps onto POPIA. Automation handles the follow up sequence reps used to forget. Email sync captures conversations without anyone copying anything.

What does not

Onboarding a new rep takes longer than it should.

Used for 1 to 2 years
NV

Nosipho VenterVerified

Chief Operating Officer

AgricultureSouth AfricaSandton51 to 200 employees
4.0
13 Sept 2023

Set up in a week, adopted in two

The automation removed about four hours a week of follow up admin per rep. Consent and data subject tooling that maps onto POPIA. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Billed natively in rand, so the budget does not move with the exchange rate. The mobile app works well enough for a rep between meetings. Automation handles the follow up sequence reps used to forget.

What does not

Billing in dollars makes the annual budget a moving target.

Used for less than 6 months
PB

Priya Buthelezi

General Manager

Financial servicesSouth AfricaRustenburg11 to 50 employees
5.0
11 Sept 2023

Worth every rand once the automation was built

The automation removed about four hours a week of follow up admin per rep. Billed natively in rand, so the budget does not move with the exchange rate. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Billed natively in rand, so the budget does not move with the exchange rate. The pipeline view gives an honest picture of the month. Quoting from the record removed a handoff to admin.

What does not

Billing in dollars makes the annual budget a moving target.

Used for less than 6 months
HM

Hendrik MabasoVerified

Managing Director

Wholesale and distributionSouth AfricaPietermaritzburg201 to 500 employees
4.0
07 Sept 2023

Reps update it without being nagged

The automation removed about four hours a week of follow up admin per rep. Workflow automation competitors reserve for enterprise tiers. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Billed natively in rand, so the budget does not move with the exchange rate. The pipeline view gives an honest picture of the month. Quoting from the record removed a handoff to admin.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 1 to 2 years
DB

David BezuidenhoutVerified

Chief Operating Officer

AgricultureSouth AfricaDurban51 to 200 employees
3.0
05 Sept 2023

Good CRM, poor reporting for the price

It is capable. Getting the team to use it consistently took much longer than the software took to set up. Offline capable mobile app for reps between towns. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

Consent and data subject tooling that maps onto POPIA. Contact and deal management are solid.

What does not

Support escalation is slow on technical issues. There is no local accounting integration without Zapier.

Used for less than 6 months
WI

Willem IsaacsVerified

Owner

Logistics and transportSouth AfricaCape Town51 to 200 employees
5.0
30 Aug 2023

The pipeline is finally accurate

We moved off a spreadsheet and the difference in forecast quality was immediate. Billed natively in rand, so the budget does not move with the exchange rate. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Workflow automation competitors reserve for enterprise tiers. Automation handles the follow up sequence reps used to forget. The pipeline view gives an honest picture of the month.

What does not

The features we needed sat one tier above the one we were quoted.

Used for more than 5 years
Previous1...252627Next

4.2

Overall

from 264 reviews

83% positive13% neutral5% critical

Rating distribution

5
120 of 264
4
98 of 264
3
33 of 264
2
10 of 264
1
3 of 264

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