264 verified reviews

Zoho CRM reviews

Every published review of Zoho CRM, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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264 reviews match · page 6 of 27

Sipho LombardVerified

Sales Director

Legal services

Nelspruit11 to 50 employees

5.0

15 Apr 2026

Forecast is within five percent every month

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Consent and data subject tooling that maps onto POPIA. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Workflow automation competitors reserve for enterprise tiers. The mobile app works well enough for a rep between meetings. Automation handles the follow up sequence reps used to forget.

What does not

The features we needed sat one tier above the one we were quoted.

Lizelle SmithVerified

General Manager

Wholesale and distribution

Klerksdorp11 to 50 employees

4.0

13 Apr 2026

Worth every rand once the automation was built

The automation removed about four hours a week of follow up admin per rep. Consent and data subject tooling that maps onto POPIA. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Billed natively in rand, so the budget does not move with the exchange rate. Email sync captures conversations without anyone copying anything. Quoting from the record removed a handoff to admin.

What does not

The features we needed sat one tier above the one we were quoted.

Jaco OctoberVerified

Sales Director

Professional consulting

Cape TownSole trader

4.0

06 Apr 2026

Reps update it without being nagged

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Offline capable mobile app for reps between towns. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Workflow automation competitors reserve for enterprise tiers. Automation handles the follow up sequence reps used to forget. Quoting from the record removed a handoff to admin.

What does not

Onboarding a new rep takes longer than it should.

Michael Fortuin

Chief Executive Officer

Manufacturing

Zimbabwe201 to 500 employees

5.0

03 Apr 2026

Forecast is within five percent every month

We moved off a spreadsheet and the difference in forecast quality was immediate. Workflow automation competitors reserve for enterprise tiers. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Billed natively in rand, so the budget does not move with the exchange rate. Email sync captures conversations without anyone copying anything. The pipeline view gives an honest picture of the month.

What does not

Onboarding a new rep takes longer than it should.

Preggie PretoriusVerified

Inside Sales Lead

Healthcare

Midrand51 to 200 employees

4.0

26 Mar 2026

Forecast is within five percent every month

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Consent and data subject tooling that maps onto POPIA. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Consent and data subject tooling that maps onto POPIA. The mobile app works well enough for a rep between meetings. Quoting from the record removed a handoff to admin.

What does not

The features we needed sat one tier above the one we were quoted.

Naresh WilliamsVerified

Head of Revenue

Agriculture

George500 plus employees

4.0

25 Mar 2026

Quoting from the CRM removed a whole handoff

The automation removed about four hours a week of follow up admin per rep. Workflow automation competitors reserve for enterprise tiers. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Billed natively in rand, so the budget does not move with the exchange rate. The mobile app works well enough for a rep between meetings. Automation handles the follow up sequence reps used to forget.

What does not

Billing in dollars makes the annual budget a moving target.

James AndersonVerified

Key Accounts Manager

Telecommunications

Randburg11 to 50 employees

5.0

22 Mar 2026

Quoting from the CRM removed a whole handoff

The automation removed about four hours a week of follow up admin per rep. Billed natively in rand, so the budget does not move with the exchange rate. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Consent and data subject tooling that maps onto POPIA. The pipeline view gives an honest picture of the month. Automation handles the follow up sequence reps used to forget.

What does not

The features we needed sat one tier above the one we were quoted.

Priya JoubertVerified

Sales Director

Healthcare

Richards Bay51 to 200 employees

5.0

18 Mar 2026

Forecast is within five percent every month

The automation removed about four hours a week of follow up admin per rep. Offline capable mobile app for reps between towns. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Offline capable mobile app for reps between towns. The pipeline view gives an honest picture of the month. The mobile app works well enough for a rep between meetings.

What does not

The features we needed sat one tier above the one we were quoted.

Stefan ZuluVerified

Head of Marketing

Mining services

Gqeberha51 to 200 employees

4.0

18 Mar 2026

Forecast is within five percent every month

We moved off a spreadsheet and the difference in forecast quality was immediate. Offline capable mobile app for reps between towns. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Workflow automation competitors reserve for enterprise tiers. The pipeline view gives an honest picture of the month. Automation handles the follow up sequence reps used to forget.

What does not

The features we needed sat one tier above the one we were quoted.

Deven WindvogelVerified

Sales Manager

Marketing and advertising

Sandton11 to 50 employees

5.0

14 Mar 2026

Forecast is within five percent every month

We moved off a spreadsheet and the difference in forecast quality was immediate. Billed natively in rand, so the budget does not move with the exchange rate. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Workflow automation competitors reserve for enterprise tiers. The mobile app works well enough for a rep between meetings. Quoting from the record removed a handoff to admin.

What does not

Billing in dollars makes the annual budget a moving target.

264 verified reviews

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Consent and data subject tooling that maps onto POPIA. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Consent and data subject tooling that maps onto POPIA. The mobile app works well enough for a rep between meetings. Quoting from the record removed a handoff to admin.

What does not

The features we needed sat one tier above the one we were quoted.

Naresh WilliamsVerified

Head of Revenue

Agriculture

George500 plus employees

4.0

25 Mar 2026

What works

Workflow automation competitors reserve for enterprise tiers. The mobile app works well enough for a rep between meetings. Quoting from the record removed a handoff to admin.

What does not

Billing in dollars makes the annual budget a moving target.