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  3. Zoho CRM
  4. Reviews

264 verified reviews

Zoho CRM reviews

Every published review of Zoho CRM, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

264 reviews match · page 5 of 27

AS

Anisha SitholeVerified

Partner

AgricultureSouth AfricaCape Town2 to 10 employees
4.0
03 May 2026

The pipeline is finally accurate

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Workflow automation competitors reserve for enterprise tiers. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Workflow automation competitors reserve for enterprise tiers. Quoting from the record removed a handoff to admin. The mobile app works well enough for a rep between meetings.

What does not

Onboarding a new rep takes longer than it should.

Used for more than 5 years
DZ

Dineo ZwaneVerified

Marketing Manager

Financial servicesSouth AfricaKlerksdorp51 to 200 employees
4.0
01 May 2026

Quoting from the CRM removed a whole handoff

The automation removed about four hours a week of follow up admin per rep. Consent and data subject tooling that maps onto POPIA. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Workflow automation competitors reserve for enterprise tiers. The pipeline view gives an honest picture of the month. Reporting answers the questions the sales meeting actually asks.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 6 to 12 months
MM

Michael MudauVerified

Chief Operating Officer

Financial servicesSouth AfricaCenturion201 to 500 employees
4.0
30 Apr 2026

Set up in a week, adopted in two

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Workflow automation competitors reserve for enterprise tiers. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Billed natively in rand, so the budget does not move with the exchange rate. The pipeline view gives an honest picture of the month. The mobile app works well enough for a rep between meetings.

What does not

Onboarding a new rep takes longer than it should.

Used for less than 6 months
HH

Hendrik HlungwaniVerified

Founder

EducationSouth AfricaPretoriaSole trader
1.0
27 Apr 2026

Implementation quote doubled after we signed

Adoption failed and that is partly on us and partly on the product. In practice, the parts we were sold on never worked the way they were demonstrated. It has cost us more time than it has saved. We moved to an alternative and the difference was immediate.

What works

Contact management works.

What does not

Costs rose sharply at renewal. The mobile app is unreliable on a weak signal. Adoption never happened and the vendor offered no help with it.

Used for 2 to 5 years
KR

Kavitha RamavhoyaVerified

Key Accounts Manager

Marketing and advertisingSouth AfricaGeorge11 to 50 employees
4.0
26 Apr 2026

Set up in a week, adopted in two

The automation removed about four hours a week of follow up admin per rep. Offline capable mobile app for reps between towns. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Workflow automation competitors reserve for enterprise tiers. Email sync captures conversations without anyone copying anything. Quoting from the record removed a handoff to admin.

What does not

Billing in dollars makes the annual budget a moving target.

Used for less than 6 months
KH

Kavitha HendricksVerified

Head of Marketing

Information technologySouth AfricaGeorge11 to 50 employees
4.0
24 Apr 2026

Reps update it without being nagged

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Workflow automation competitors reserve for enterprise tiers. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Billed natively in rand, so the budget does not move with the exchange rate. Automation handles the follow up sequence reps used to forget. The pipeline view gives an honest picture of the month.

What does not

Billing in dollars makes the annual budget a moving target.

Used for more than 5 years
TT

Tinyiko TaylorVerified

Brand Manager

ConstructionSouth AfricaWitbankSole trader
4.0
24 Apr 2026

Forecast is within five percent every month

We moved off a spreadsheet and the difference in forecast quality was immediate. Billed natively in rand, so the budget does not move with the exchange rate. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Billed natively in rand, so the budget does not move with the exchange rate. Email sync captures conversations without anyone copying anything. The mobile app works well enough for a rep between meetings.

What does not

Onboarding a new rep takes longer than it should.

Used for 1 to 2 years
KN

Kirsten NgcoboVerified

Account Executive

Property and real estateZambiaZambia500 plus employees
3.0
23 Apr 2026

Capable, but the team resisted it for months

It is capable. Getting the team to use it consistently took much longer than the software took to set up. Consent and data subject tooling that maps onto POPIA. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

Offline capable mobile app for reps between towns. The interface is clear once you learn it.

What does not

The interface is dense for a new user. There is no local accounting integration without Zapier.

Used for less than 6 months
ZR

Zaida RadebeVerified

Owner

RecruitmentSouth AfricaEast London201 to 500 employees
4.0
19 Apr 2026

Reps update it without being nagged

We moved off a spreadsheet and the difference in forecast quality was immediate. Consent and data subject tooling that maps onto POPIA. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Offline capable mobile app for reps between towns. Reporting answers the questions the sales meeting actually asks. The mobile app works well enough for a rep between meetings.

What does not

Onboarding a new rep takes longer than it should.

Used for less than 6 months
AJ

Ashwin JoubertVerified

Digital Marketing Manager

HealthcareSouth AfricaMidrand51 to 200 employees
5.0
17 Apr 2026

Forecast is within five percent every month

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Offline capable mobile app for reps between towns. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Offline capable mobile app for reps between towns. Automation handles the follow up sequence reps used to forget. The mobile app works well enough for a rep between meetings.

What does not

Onboarding a new rep takes longer than it should.

Used for less than 6 months
Previous1...456...27Next

4.2

Overall

from 264 reviews

83% positive13% neutral5% critical

Rating distribution

5
120 of 264
4
98 of 264
3
33 of 264
2
10 of 264
1
3 of 264

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