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  1. Home
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  3. Zoho CRM
  4. Reviews

264 verified reviews

Zoho CRM reviews

Every published review of Zoho CRM, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

264 reviews match · page 8 of 27

TC

Tinyiko CoetzeeVerified

Inside Sales Lead

AccountingSouth AfricaDurban11 to 50 employees
4.0
13 Feb 2026

The pipeline is finally accurate

The automation removed about four hours a week of follow up admin per rep. Consent and data subject tooling that maps onto POPIA. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Offline capable mobile app for reps between towns. The mobile app works well enough for a rep between meetings. Reporting answers the questions the sales meeting actually asks.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 6 to 12 months
TS

Tshepo SteynVerified

Account Executive

TelecommunicationsSouth AfricaRichards BaySole trader
3.0
13 Feb 2026

Does the basics well, the extras are upsells

Fine product, and the dollar billing makes the budget conversation annoying. Workflow automation competitors reserve for enterprise tiers. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Fine for our needs. Test it properly against your own requirements.

What works

Billed natively in rand, so the budget does not move with the exchange rate. Setup was fast.

What does not

There is no local accounting integration without Zapier. Support escalation is slow on technical issues.

Used for 2 to 5 years
DC

Denise CeleVerified

Brand Manager

Information technologySouth AfricaWitbank11 to 50 employees
3.0
11 Feb 2026

Fine once we stopped trying to use everything

We use about a third of it and pay for all of it. Offline capable mobile app for reps between towns. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

Billed natively in rand, so the budget does not move with the exchange rate. Contact and deal management are solid.

What does not

Reporting is limited without moving up a tier. Support escalation is slow on technical issues.

Used for 1 to 2 years
NZ

Nkateko ZwaneVerified

Head of Marketing

Property and real estateSouth AfricaMidrandSole trader
2.0
31 Jan 2026

Nobody used it and we cancelled

Adoption failed and that is partly on us and partly on the product. In practice, the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. We moved to an alternative and the difference was immediate.

What works

The free tier let us evaluate properly.

What does not

The mobile app is unreliable on a weak signal. Costs rose sharply at renewal. Adoption never happened and the vendor offered no help with it.

Used for more than 5 years
MS

Mandla SteynVerified

Key Accounts Manager

Wholesale and distributionSouth AfricaPolokwane2 to 10 employees
2.0
27 Jan 2026

Mobile app is unusable in poor signal

The tier we needed turned out to cost three times the tier we were quoted. What surprised me was that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. Test it hard during the trial with real volume before committing.

What works

Contact management works.

What does not

The mobile app is unreliable on a weak signal. Adoption never happened and the vendor offered no help with it. Costs rose sharply at renewal.

Used for 6 to 12 months
NA

Nosipho ArendseVerified

Regional Sales Manager

InsuranceSouth AfricaJohannesburg201 to 500 employees
5.0
25 Jan 2026

Set up in a week, adopted in two

We moved off a spreadsheet and the difference in forecast quality was immediate. Workflow automation competitors reserve for enterprise tiers. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Consent and data subject tooling that maps onto POPIA. The pipeline view gives an honest picture of the month. Email sync captures conversations without anyone copying anything.

What does not

The features we needed sat one tier above the one we were quoted.

Used for more than 5 years
RD

Rajesh DlaminiVerified

Brand Manager

EducationSouth AfricaCenturion201 to 500 employees
2.0
24 Jan 2026

Implementation quote doubled after we signed

Adoption failed and that is partly on us and partly on the product. The thing worth knowing is that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. Test it hard during the trial with real volume before committing.

What works

The free tier let us evaluate properly.

What does not

Adoption never happened and the vendor offered no help with it. Costs rose sharply at renewal. The mobile app is unreliable on a weak signal.

Response from the vendor03 Feb 2026

Thank you for the review. We are glad the compliance side is working well for you. On the reporting point, we would like to show you what is possible with the custom report builder, so please book a session with our team.

Used for 6 to 12 months
AM

Ashley MalekaVerified

Chief Executive Officer

Motor tradeSouth AfricaBloemfontein201 to 500 employees
5.0
22 Jan 2026

Quoting from the CRM removed a whole handoff

The automation removed about four hours a week of follow up admin per rep. Workflow automation competitors reserve for enterprise tiers. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Consent and data subject tooling that maps onto POPIA. Quoting from the record removed a handoff to admin. Reporting answers the questions the sales meeting actually asks.

What does not

Billing in dollars makes the annual budget a moving target.

Used for more than 5 years
CV

Claire Venter

Creative Director

Legal servicesNigeriaNigeriaSole trader
5.0
22 Jan 2026

The pipeline is finally accurate

We moved off a spreadsheet and the difference in forecast quality was immediate. Consent and data subject tooling that maps onto POPIA. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Billed natively in rand, so the budget does not move with the exchange rate. The mobile app works well enough for a rep between meetings. Reporting answers the questions the sales meeting actually asks.

What does not

Onboarding a new rep takes longer than it should.

Used for 6 to 12 months
RB

Ravi BaloyiVerified

General Manager

AgricultureSouth AfricaBloemfontein201 to 500 employees
3.0
22 Jan 2026

Does the basics well, the extras are upsells

It is capable. Getting the team to use it consistently took much longer than the software took to set up. Offline capable mobile app for reps between towns. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

Offline capable mobile app for reps between towns. Setup was fast.

What does not

Reporting is limited without moving up a tier. There is no local accounting integration without Zapier.

Used for 6 to 12 months
Previous1...789...27Next

4.2

Overall

from 264 reviews

83% positive13% neutral5% critical

Rating distribution

5
120 of 264
4
98 of 264
3
33 of 264
2
10 of 264
1
3 of 264

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