264 verified reviews

Zoho CRM reviews

Every published review of Zoho CRM, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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264 reviews match · page 9 of 27

Lizelle ReddyVerified

Inside Sales Lead

Professional consulting

Centurion2 to 10 employees

2.0

08 Jan 2026

Nobody used it and we cancelled

The tier we needed turned out to cost three times the tier we were quoted. The thing worth knowing is that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. We moved to an alternative and the difference was immediate.

What works

Contact management works.

What does not

Adoption never happened and the vendor offered no help with it. The mobile app is unreliable on a weak signal. Costs rose sharply at renewal.

Khanyisile ChaukeVerified

Inside Sales Lead

Information technology

Rustenburg11 to 50 employees

5.0

06 Jan 2026

Worth every rand once the automation was built

We moved off a spreadsheet and the difference in forecast quality was immediate. Offline capable mobile app for reps between towns. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Offline capable mobile app for reps between towns. Email sync captures conversations without anyone copying anything. Quoting from the record removed a handoff to admin.

What does not

Billing in dollars makes the annual budget a moving target.

Fatima DlaminiVerified

Business Development Manager

Hospitality

Zimbabwe51 to 200 employees

5.0

06 Jan 2026

Forecast is within five percent every month

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Billed natively in rand, so the budget does not move with the exchange rate. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Offline capable mobile app for reps between towns. The pipeline view gives an honest picture of the month. Email sync captures conversations without anyone copying anything.

What does not

Onboarding a new rep takes longer than it should.

Sibusiso FourieVerified

Managing Director

Food and beverage

Randburg201 to 500 employees

5.0

30 Dec 2025

The pipeline is finally accurate

We moved off a spreadsheet and the difference in forecast quality was immediate. Workflow automation competitors reserve for enterprise tiers. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Billed natively in rand, so the budget does not move with the exchange rate. The pipeline view gives an honest picture of the month. Reporting answers the questions the sales meeting actually asks.

What does not

The features we needed sat one tier above the one we were quoted.

Buhle HlungwaniVerified

Key Accounts Manager

Property and real estate

Somerset West11 to 50 employees

5.0

27 Dec 2025

Reps update it without being nagged

The automation removed about four hours a week of follow up admin per rep. Billed natively in rand, so the budget does not move with the exchange rate. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Billed natively in rand, so the budget does not move with the exchange rate. Automation handles the follow up sequence reps used to forget. The pipeline view gives an honest picture of the month.

What does not

Onboarding a new rep takes longer than it should.

Nkateko PretoriusVerified

Head of Revenue

Information technology

Nelspruit500 plus employees

3.0

26 Dec 2025

Good CRM, poor reporting for the price

It is capable. Getting the team to use it consistently took much longer than the software took to set up. Workflow automation competitors reserve for enterprise tiers. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. I would shortlist it, not necessarily pick it.

What works

Workflow automation competitors reserve for enterprise tiers. Setup was fast.

What does not

Reporting is limited without moving up a tier. There is no local accounting integration without Zapier.

Nonhlanhla MalekaVerified

Brand Manager

Food and beverage

Nigeria51 to 200 employees

5.0

22 Dec 2025

Worth every rand once the automation was built

The automation removed about four hours a week of follow up admin per rep. Workflow automation competitors reserve for enterprise tiers. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Offline capable mobile app for reps between towns. Reporting answers the questions the sales meeting actually asks. Automation handles the follow up sequence reps used to forget.

What does not

Onboarding a new rep takes longer than it should.

Siyabonga NaidooVerified

Inside Sales Lead

Healthcare

East LondonSole trader

5.0

16 Dec 2025

Worth every rand once the automation was built

We moved off a spreadsheet and the difference in forecast quality was immediate. Offline capable mobile app for reps between towns. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Billed natively in rand, so the budget does not move with the exchange rate. Email sync captures conversations without anyone copying anything. The pipeline view gives an honest picture of the month.

What does not

The features we needed sat one tier above the one we were quoted.

Rhulani FortuinVerified

Chief Executive Officer

Financial services

Centurion500 plus employees

5.0

11 Dec 2025

Forecast is within five percent every month

What works

Consent and data subject tooling that maps onto POPIA. Email sync captures conversations without anyone copying anything. Reporting answers the questions the sales meeting actually asks.

What does not

Onboarding a new rep takes longer than it should.

Andrew NelVerified

Account Executive

Food and beverage

RandburgSole trader

4.0

11 Dec 2025

The pipeline is finally accurate

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Offline capable mobile app for reps between towns. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Consent and data subject tooling that maps onto POPIA. Reporting answers the questions the sales meeting actually asks. The mobile app works well enough for a rep between meetings.

What does not

The features we needed sat one tier above the one we were quoted.

264 verified reviews

We moved off a spreadsheet and the difference in forecast quality was immediate. Offline capable mobile app for reps between towns. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Billed natively in rand, so the budget does not move with the exchange rate. Email sync captures conversations without anyone copying anything. The pipeline view gives an honest picture of the month.

What does not

The features we needed sat one tier above the one we were quoted.

Rhulani FortuinVerified

Chief Executive Officer

Financial services

Centurion500 plus employees

5.0

11 Dec 2025

Forecast is within five percent every month

What works

Consent and data subject tooling that maps onto POPIA. Email sync captures conversations without anyone copying anything. Reporting answers the questions the sales meeting actually asks.

What does not

Onboarding a new rep takes longer than it should.

Andrew NelVerified

Account Executive

Food and beverage

RandburgSole trader

4.0

11 Dec 2025

The pipeline is finally accurate

What works

Consent and data subject tooling that maps onto POPIA. Reporting answers the questions the sales meeting actually asks. The mobile app works well enough for a rep between meetings.

What does not

The features we needed sat one tier above the one we were quoted.