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148 verified reviews

FreshBooks reviews

Every published review of FreshBooks, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

148 reviews match · page 10 of 15

SC

Stefan ChettyVerified

Founder

Marketing and advertisingBotswanaBotswana201 to 500 employees
2.0
10 Jun 2025

Cheaper than the alternatives, and you find out why

The trial went well. Live use with real volume did not. For context, the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. Test it hard during the trial with real volume before committing.

What works

The invoicing side works.

What does not

Bank feed failures went unresolved for weeks. Migration lost historical detail we needed for the audit. Support responses were slow and generic.

Response from the vendor23 Jun 2025

Thank you for the review. We are glad the compliance side is working well for you. On the reporting point, we would like to show you what is possible with the custom report builder, so please book a session with our team.

Used for 2 to 5 years
FJ

Fatima JacobsVerified

Chief Executive Officer

Motor tradeSouth AfricaNelspruit201 to 500 employees
4.0
06 Jun 2025

Our bookkeeper got two days a month back

We moved across from a desktop package eighteen months ago and I would not go back. Very low learning curve. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Invoices that genuinely look professional without design work. Multi currency handling is genuinely correct on unrealised gains. Invoices go out looking professional with no design work.

What does not

Inventory is too basic for a stock heavy business.

Used for less than 6 months
TN

Tshepo NdlovuVerified

Partner

EngineeringSouth AfricaEast London201 to 500 employees
5.0
29 May 2025

Reconciliation went from a week to an afternoon

Our practice put four clients on this before we moved our own business across. Very low learning curve. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

The smoothest time tracking to invoice workflow available. Invoices go out looking professional with no design work. VAT201 figures come out right without a manual working paper.

What does not

Reporting beyond the standard pack still ends up in a spreadsheet.

Used for less than 6 months
NB

Nirvana BothaVerified

Production Manager

Non profitSouth AfricaGeorge2 to 10 employees
4.0
26 Apr 2025

VAT season stopped being a crisis

Our practice put four clients on this before we moved our own business across. The smoothest time tracking to invoice workflow available. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Very low learning curve. Multi currency handling is genuinely correct on unrealised gains. Invoices go out looking professional with no design work.

What does not

The interface has not aged well.

Used for 6 to 12 months
NB

Nosipho BothaVerified

Managing Director

InsuranceSouth AfricaRichards Bay51 to 200 employees
2.0
24 Apr 2025

Migrated away after fourteen months

I have spent more time working around this than working in it. The honest position is that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. I would look elsewhere unless price is the only consideration.

What works

Setup was quick.

What does not

Support responses were slow and generic. Migration lost historical detail we needed for the audit. Bank feed failures went unresolved for weeks.

Response from the vendor06 May 2025

We value the honest assessment. The bank feed reliability issue you mention has been addressed in a recent release, and we would encourage you to reconnect the affected accounts.

Used for 2 to 5 years
NS

Naledi SegwapaVerified

Practice Manager

Marketing and advertisingSouth AfricaRandburg51 to 200 employees
5.0
21 Apr 2025

Reconciliation went from a week to an afternoon

We moved across from a desktop package eighteen months ago and I would not go back. Very low learning curve. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Very low learning curve. VAT201 figures come out right without a manual working paper. Multi currency handling is genuinely correct on unrealised gains.

What does not

Inventory is too basic for a stock heavy business.

Used for 2 to 5 years
NT

Nicola TitusVerified

Management Accountant

ManufacturingSouth AfricaGqeberha500 plus employees
5.0
16 Apr 2025

Migration was painful, the result was worth it

After two years I can say the reconciliation time saving is real and it is significant. Very low learning curve. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Invoices that genuinely look professional without design work. Our accountant has their own login at no extra cost. The audit trail has answered every query our auditors raised.

What does not

Reporting beyond the standard pack still ends up in a spreadsheet.

Used for 2 to 5 years
PN

Palesa NkunaVerified

Financial Manager

InsuranceSouth AfricaBloemfontein2 to 10 employees
4.0
10 Apr 2025

Does the compliance work without being asked

After two years I can say the reconciliation time saving is real and it is significant. The smoothest time tracking to invoice workflow available. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Automatic, well judged payment reminders. Month end close has dropped from six days to two. The audit trail has answered every query our auditors raised.

What does not

The interface has not aged well.

Used for less than 6 months
HG

Hendrik Govender

Financial Director

Mining servicesSouth AfricaRichards Bay11 to 50 employees
4.0
22 Mar 2025

Reconciliation went from a week to an afternoon

I run the books for three related companies and this is the first system that has kept up. Invoices that genuinely look professional without design work. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Very low learning curve. Our accountant has their own login at no extra cost. Month end close has dropped from six days to two.

What does not

Reporting beyond the standard pack still ends up in a spreadsheet.

Used for less than 6 months
MS

Musa SolomonsVerified

Creditors Clerk

Marketing and advertisingSouth AfricaVereeniging11 to 50 employees
4.0
06 Mar 2025

VAT season stopped being a crisis

Our practice put four clients on this before we moved our own business across. The smoothest time tracking to invoice workflow available. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Invoices that genuinely look professional without design work. Month end close has dropped from six days to two. VAT201 figures come out right without a manual working paper.

What does not

Support response times slow noticeably at month end.

Used for 6 to 12 months
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3.8

Overall

from 148 reviews

65% positive22% neutral13% critical

Rating distribution

5
40 of 148
4
56 of 148
3
33 of 148
2
16 of 148
1
3 of 148

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