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148 verified reviews

FreshBooks reviews

Every published review of FreshBooks, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

148 reviews match · page 12 of 15

SS

Suresh SegwapaVerified

Chief Executive Officer

Security servicesNigeriaNigeria2 to 10 employees
5.0
23 Oct 2024

Our bookkeeper got two days a month back

After two years I can say the reconciliation time saving is real and it is significant. Very low learning curve. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Very low learning curve. The audit trail has answered every query our auditors raised. Invoices go out looking professional with no design work.

What does not

Inventory is too basic for a stock heavy business.

Used for 6 to 12 months
LP

Lindiwe PhiriVerified

Financial Manager

ConstructionSouth AfricaPolokwane2 to 10 employees
3.0
11 Oct 2024

Fine for us, would not recommend for stock heavy businesses

It does what we need and I have no strong feelings about it either way. Very low learning curve. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

The smoothest time tracking to invoice workflow available. Pricing is predictable with no surprise increases.

What does not

Inventory cannot handle multiple warehouses. The report customisation is limited.

Response from the vendor17 Oct 2024

Thank you for this. We recognise the pricing concern and would like to review your plan with you, as there may be a better fit for your usage. Our team will be in touch.

Used for 2 to 5 years
MS

Marisa SmithVerified

General Manager

AccountingSouth AfricaRichards Bay11 to 50 employees
4.0
09 Oct 2024

Bank feeds alone justify the subscription

After two years I can say the reconciliation time saving is real and it is significant. Very low learning curve. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Very low learning curve. Our accountant has their own login at no extra cost. The audit trail has answered every query our auditors raised.

What does not

Reporting beyond the standard pack still ends up in a spreadsheet.

Used for less than 6 months
PO

Phumzile OctoberVerified

Managing Director

AccountingSouth AfricaVereeniging51 to 200 employees
4.0
06 Oct 2024

Solid, boring, and that is exactly what I wanted

After two years I can say the reconciliation time saving is real and it is significant. Invoices that genuinely look professional without design work. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

The smoothest time tracking to invoice workflow available. Invoices go out looking professional with no design work. Bank feeds match transactions accurately and the rules learn quickly.

What does not

The interface has not aged well.

Used for less than 6 months
BS

Bongani Solomons

Procurement Manager

Food and beverageSouth AfricaSandton2 to 10 employees
5.0
05 Oct 2024

Finally a ledger our accountant does not complain about

I run the books for three related companies and this is the first system that has kept up. Very low learning curve. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Automatic, well judged payment reminders. VAT201 figures come out right without a manual working paper. Our accountant has their own login at no extra cost.

What does not

Reporting beyond the standard pack still ends up in a spreadsheet.

Used for 2 to 5 years
SM

Sarah MokoenaVerified

Plant Manager

Professional consultingSouth AfricaPolokwane201 to 500 employees
4.0
31 Aug 2024

Our bookkeeper got two days a month back

Our practice put four clients on this before we moved our own business across. Invoices that genuinely look professional without design work. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Invoices that genuinely look professional without design work. Bank feeds match transactions accurately and the rules learn quickly. Our accountant has their own login at no extra cost.

What does not

The interface has not aged well.

Used for 1 to 2 years
DK

Denise KhumaloVerified

Financial Manager

AccountingSouth AfricaRandburg51 to 200 employees
4.0
25 Aug 2024

VAT season stopped being a crisis

We moved across from a desktop package eighteen months ago and I would not go back. Very low learning curve. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Invoices that genuinely look professional without design work. Month end close has dropped from six days to two. Our accountant has their own login at no extra cost.

What does not

Reporting beyond the standard pack still ends up in a spreadsheet.

Used for more than 5 years
TK

Tracy KhumaloVerified

Financial Controller

EngineeringSouth AfricaRichards Bay2 to 10 employees
3.0
14 Aug 2024

Works well once you accept its limits

It has been fine, with a couple of persistent irritations. The smoothest time tracking to invoice workflow available. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Fine for our needs. Test it properly against your own requirements.

What works

The smoothest time tracking to invoice workflow available. Invoicing is quick once the templates are set.

What does not

Getting a person on the phone is difficult. Bank feeds drop and need reauthorising more often than they should.

Response from the vendor27 Aug 2024

Thank you for this. We recognise the pricing concern and would like to review your plan with you, as there may be a better fit for your usage. Our team will be in touch.

Used for 1 to 2 years
TW

Thandiwe WilliamsVerified

Supply Chain Manager

Wholesale and distributionSouth AfricaSandton201 to 500 employees
5.0
13 Jul 2024

Our bookkeeper got two days a month back

Our practice put four clients on this before we moved our own business across. Invoices that genuinely look professional without design work. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Very low learning curve. Multi currency handling is genuinely correct on unrealised gains. Bank feeds match transactions accurately and the rules learn quickly.

What does not

The interface has not aged well.

Used for 2 to 5 years
RB

Ryan BaloyiVerified

Practice Manager

Non profitSouth AfricaVereenigingSole trader
4.0
22 Jun 2024

Migration was painful, the result was worth it

I run the books for three related companies and this is the first system that has kept up. Invoices that genuinely look professional without design work. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Automatic, well judged payment reminders. Bank feeds match transactions accurately and the rules learn quickly. Multi currency handling is genuinely correct on unrealised gains.

What does not

Inventory is too basic for a stock heavy business.

Used for less than 6 months
Previous1...111213...15Next

3.8

Overall

from 148 reviews

65% positive22% neutral13% critical

Rating distribution

5
40 of 148
4
56 of 148
3
33 of 148
2
16 of 148
1
3 of 148

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