148 verified reviews

FreshBooks reviews

Every published review of FreshBooks, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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148 reviews match · page 3 of 15

Anisha RobertsVerified

Logistics Coordinator

Legal services

Vereeniging51 to 200 employees

4.0

20 Jun 2026

Finally a ledger our accountant does not complain about

After two years I can say the reconciliation time saving is real and it is significant. The smoothest time tracking to invoice workflow available. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

The smoothest time tracking to invoice workflow available. Multi currency handling is genuinely correct on unrealised gains. Our accountant has their own login at no extra cost.

What does not

The interface has not aged well.

Refilwe Botha

Debtors Manager

Financial services

RustenburgSole trader

2.0

19 Jun 2026

Support took eleven days to answer a VAT query

We committed to this on a recommendation and I regret not testing it properly first. Where it earns its keep is that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. We moved to an alternative and the difference was immediate.

What works

Setup was quick.

What does not

Bank feed failures went unresolved for weeks. The VAT handling required constant manual correction. Migration lost historical detail we needed for the audit.

Yashika BaloyiVerified

Management Accountant

Hospitality

KimberleySole trader

4.0

14 Jun 2026

Does the compliance work without being asked

Our practice put four clients on this before we moved our own business across. Automatic, well judged payment reminders. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Automatic, well judged payment reminders. The audit trail has answered every query our auditors raised. Multi currency handling is genuinely correct on unrealised gains.

What does not

The interface has not aged well.

Nokuthula SolomonsVerified

Financial Manager

Marketing and advertising

Cape Town2 to 10 employees

5.0

13 Jun 2026

Solid, boring, and that is exactly what I wanted

Our practice put four clients on this before we moved our own business across. Very low learning curve. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

The smoothest time tracking to invoice workflow available. Invoices go out looking professional with no design work. The audit trail has answered every query our auditors raised.

What does not

Support response times slow noticeably at month end.

Francois MabasoVerified

Owner

Logistics and transport

PaarlSole trader

5.0

07 Jun 2026

Does the compliance work without being asked

We moved across from a desktop package eighteen months ago and I would not go back. Automatic, well judged payment reminders. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Invoices that genuinely look professional without design work. Bank feeds match transactions accurately and the rules learn quickly. VAT201 figures come out right without a manual working paper.

What does not

Support response times slow noticeably at month end.

Yashika FourieVerified

Partner

Recruitment

Nigeria51 to 200 employees

4.0

03 Jun 2026

VAT season stopped being a crisis

After two years I can say the reconciliation time saving is real and it is significant. The smoothest time tracking to invoice workflow available. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

The smoothest time tracking to invoice workflow available. Invoices go out looking professional with no design work. Multi currency handling is genuinely correct on unrealised gains.

What does not

Support response times slow noticeably at month end.

Karabo NgcoboVerified

Financial Controller

Hospitality

Durban2 to 10 employees

3.0

31 May 2026

Good ledger, disappointing reporting

It has been fine, with a couple of persistent irritations. The smoothest time tracking to invoice workflow available. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

Invoices that genuinely look professional without design work. Pricing is predictable with no surprise increases.

What does not

There is no direct submission to eFiling, so the return is captured by hand. The report customisation is limited.

Response from the vendor08 Jun 2026

Thank you for this. We recognise the pricing concern and would like to review your plan with you, as there may be a better fit for your usage. Our team will be in touch.

Kirsten SinghVerified

Production Manager

Wholesale and distribution

George11 to 50 employees

4.0

30 May 2026

Our bookkeeper got two days a month back

We moved across from a desktop package eighteen months ago and I would not go back. Invoices that genuinely look professional without design work. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Very low learning curve. Our accountant has their own login at no extra cost. Month end close has dropped from six days to two.

What does not

The interface has not aged well.

Buhle KhumaloVerified

Owner

Education

Bloemfontein11 to 50 employees

4.0

29 May 2026

Reconciliation went from a week to an afternoon

We moved across from a desktop package eighteen months ago and I would not go back. The smoothest time tracking to invoice workflow available. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

The smoothest time tracking to invoice workflow available. The audit trail has answered every query our auditors raised. Invoices go out looking professional with no design work.

What does not

Support response times slow noticeably at month end.

Naresh VenterVerified

Senior Bookkeeper

Information technology

Richards Bay500 plus employees

4.0

23 May 2026

Does the compliance work without being asked

We moved across from a desktop package eighteen months ago and I would not go back. Automatic, well judged payment reminders. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Automatic, well judged payment reminders. Month end close has dropped from six days to two. The audit trail has answered every query our auditors raised.

What does not

Support response times slow noticeably at month end.

148 verified reviews

After two years I can say the reconciliation time saving is real and it is significant. The smoothest time tracking to invoice workflow available. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

The smoothest time tracking to invoice workflow available. Invoices go out looking professional with no design work. Multi currency handling is genuinely correct on unrealised gains.

What does not

Support response times slow noticeably at month end.

Karabo NgcoboVerified

Financial Controller

Hospitality

Durban2 to 10 employees

3.0

31 May 2026

Good ledger, disappointing reporting

What works

Invoices that genuinely look professional without design work. Pricing is predictable with no surprise increases.

What does not

There is no direct submission to eFiling, so the return is captured by hand. The report customisation is limited.

Response from the vendor08 Jun 2026

Thank you for this. We recognise the pricing concern and would like to review your plan with you, as there may be a better fit for your usage. Our team will be in touch.

Kirsten SinghVerified

Production Manager

Wholesale and distribution

George11 to 50 employees

4.0

30 May 2026

Our bookkeeper got two days a month back

What works

Very low learning curve. Our accountant has their own login at no extra cost. Month end close has dropped from six days to two.

What does not

The interface has not aged well.

Buhle KhumaloVerified

Owner

Education

Bloemfontein11 to 50 employees

4.0

29 May 2026

Reconciliation went from a week to an afternoon

What works

The smoothest time tracking to invoice workflow available. The audit trail has answered every query our auditors raised. Invoices go out looking professional with no design work.

What does not

Support response times slow noticeably at month end.

Naresh VenterVerified

Senior Bookkeeper

Information technology

Richards Bay500 plus employees

4.0

23 May 2026

Does the compliance work without being asked

What works

Automatic, well judged payment reminders. Month end close has dropped from six days to two. The audit trail has answered every query our auditors raised.

What does not

Support response times slow noticeably at month end.