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148 verified reviews

FreshBooks reviews

Every published review of FreshBooks, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

148 reviews match · page 7 of 15

RM

Reabetswe MotaungVerified

Senior Bookkeeper

Motor tradeSouth AfricaNelspruit500 plus employees
2.0
02 Mar 2026

Support took eleven days to answer a VAT query

The trial went well. Live use with real volume did not. The honest position is that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. Test it hard during the trial with real volume before committing.

What works

The invoicing side works.

What does not

Support responses were slow and generic. Bank feed failures went unresolved for weeks. The VAT handling required constant manual correction.

Used for less than 6 months
CS

Chantelle SinghVerified

Managing Director

TelecommunicationsSouth AfricaPietermaritzburg500 plus employees
2.0
28 Feb 2026

Not built for a South African VAT vendor

The trial went well. Live use with real volume did not. The thing worth knowing is that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. It may suit a simpler business than ours.

What works

Setup was quick.

What does not

Bank feed failures went unresolved for weeks. The VAT handling required constant manual correction. Support responses were slow and generic.

Used for 6 to 12 months
NN

Neo NelVerified

Financial Director

Marketing and advertisingSouth AfricaEast London51 to 200 employees
5.0
24 Jan 2026

Solid, boring, and that is exactly what I wanted

We moved across from a desktop package eighteen months ago and I would not go back. Very low learning curve. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Invoices that genuinely look professional without design work. Multi currency handling is genuinely correct on unrealised gains. VAT201 figures come out right without a manual working paper.

What does not

Reporting beyond the standard pack still ends up in a spreadsheet.

Used for 2 to 5 years
NM

Nadia MoodleyVerified

Partner

Property and real estateSouth AfricaSomerset West2 to 10 employees
4.0
23 Jan 2026

Our bookkeeper got two days a month back

Our practice put four clients on this before we moved our own business across. Automatic, well judged payment reminders. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Automatic, well judged payment reminders. Bank feeds match transactions accurately and the rules learn quickly. Month end close has dropped from six days to two.

What does not

Support response times slow noticeably at month end.

Used for less than 6 months
KJ

Kavitha JoubertVerified

Debtors Manager

EducationSouth AfricaSandtonSole trader
4.0
20 Jan 2026

Reconciliation went from a week to an afternoon

I run the books for three related companies and this is the first system that has kept up. Very low learning curve. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Automatic, well judged payment reminders. Month end close has dropped from six days to two. Multi currency handling is genuinely correct on unrealised gains.

What does not

Reporting beyond the standard pack still ends up in a spreadsheet.

Used for 1 to 2 years
PF

Pieter FourieVerified

General Manager

RecruitmentSouth AfricaBloemfonteinSole trader
2.0
19 Jan 2026

The bank feed problems never got fixed

We committed to this on a recommendation and I regret not testing it properly first. For context, the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. I would look elsewhere unless price is the only consideration.

What works

Setup was quick.

What does not

Support responses were slow and generic. Migration lost historical detail we needed for the audit. Bank feed failures went unresolved for weeks.

Response from the vendor26 Jan 2026

We value the honest assessment. The bank feed reliability issue you mention has been addressed in a recent release, and we would encourage you to reconnect the affected accounts.

Used for more than 5 years
VO

Vikash OctoberVerified

Financial Manager

RetailSouth AfricaGqeberha201 to 500 employees
4.0
18 Jan 2026

Migration was painful, the result was worth it

I run the books for three related companies and this is the first system that has kept up. Invoices that genuinely look professional without design work. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Invoices that genuinely look professional without design work. Bank feeds match transactions accurately and the rules learn quickly. VAT201 figures come out right without a manual working paper.

What does not

Support response times slow noticeably at month end.

Used for more than 5 years
BK

Bradley KannemeyerVerified

Chief Executive Officer

Property and real estateSouth AfricaRichards Bay2 to 10 employees
5.0
17 Jan 2026

Bank feeds alone justify the subscription

We moved across from a desktop package eighteen months ago and I would not go back. Very low learning curve. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Invoices that genuinely look professional without design work. Multi currency handling is genuinely correct on unrealised gains. Our accountant has their own login at no extra cost.

What does not

Inventory is too basic for a stock heavy business.

Used for 6 to 12 months
YV

Yashika VenterVerified

Managing Director

EducationSouth AfricaSomerset WestSole trader
3.0
17 Jan 2026

Works well once you accept its limits

Good enough that changing again is not worth the disruption. Invoices that genuinely look professional without design work. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. It is a reasonable choice, provided you know what it does not do.

What works

Invoices that genuinely look professional without design work. Pricing is predictable with no surprise increases.

What does not

Getting a person on the phone is difficult. Inventory cannot handle multiple warehouses.

Response from the vendor19 Jan 2026

Thank you for the review. We are glad the compliance side is working well for you. On the reporting point, we would like to show you what is possible with the custom report builder, so please book a session with our team.

Used for less than 6 months
AS

Anke Swanepoel

Managing Director

Motor tradeSouth AfricaPolokwane2 to 10 employees
4.0
05 Jan 2026

Solid, boring, and that is exactly what I wanted

We moved across from a desktop package eighteen months ago and I would not go back. Invoices that genuinely look professional without design work. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Invoices that genuinely look professional without design work. VAT201 figures come out right without a manual working paper. Our accountant has their own login at no extra cost.

What does not

Reporting beyond the standard pack still ends up in a spreadsheet.

Used for 6 to 12 months
Previous1...678...15Next

3.8

Overall

from 148 reviews

65% positive22% neutral13% critical

Rating distribution

5
40 of 148
4
56 of 148
3
33 of 148
2
16 of 148
1
3 of 148

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