152 verified reviews

Freshsales reviews

Every published review of Freshsales, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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152 reviews match · page 10 of 16

Nkateko KrugerVerified

Head of Revenue

Motor trade

DurbanSole trader

4.0

07 May 2025

Forecast is within five percent every month

We moved off a spreadsheet and the difference in forecast quality was immediate. Contact scoring included rather than sold as a premium tier. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

A free tier good enough for a genuine trial. Automation handles the follow up sequence reps used to forget. The mobile app works well enough for a rep between meetings.

What does not

Onboarding a new rep takes longer than it should.

Shireen Davids

Studio Manager

Recruitment

CenturionSole trader

1.0

15 Apr 2025

Implementation quote doubled after we signed

Adoption failed and that is partly on us and partly on the product. The thing worth knowing is that the parts we were sold on never worked the way they were demonstrated. It has cost us more time than it has saved. It may suit a simpler business than ours.

What works

The free tier let us evaluate properly.

What does not

Adoption never happened and the vendor offered no help with it. Costs rose sharply at renewal. The mobile app is unreliable on a weak signal.

Lucinda MoodleyVerified

Studio Manager

Wholesale and distribution

GqeberhaSole trader

2.0

02 Apr 2025

Implementation quote doubled after we signed

The tier we needed turned out to cost three times the tier we were quoted. The thing worth knowing is that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. It may suit a simpler business than ours.

What works

Contact management works.

What does not

Adoption never happened and the vendor offered no help with it. The mobile app is unreliable on a weak signal. Costs rose sharply at renewal.

Siyabonga HlungwaniVerified

Founder

Property and real estate

Centurion51 to 200 employees

4.0

01 Apr 2025

Quoting from the CRM removed a whole handoff

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. A workflow builder a sales manager can drive unaided. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

A workflow builder a sales manager can drive unaided. The mobile app works well enough for a rep between meetings. Email sync captures conversations without anyone copying anything.

What does not

Billing in dollars makes the annual budget a moving target.

Nonhlanhla RamavhoyaVerified

Inside Sales Lead

Telecommunications

MidrandSole trader

4.0

29 Mar 2025

The pipeline is finally accurate

We moved off a spreadsheet and the difference in forecast quality was immediate. A free tier good enough for a genuine trial. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Contact scoring included rather than sold as a premium tier. The mobile app works well enough for a rep between meetings. Reporting answers the questions the sales meeting actually asks.

What does not

Onboarding a new rep takes longer than it should.

Kabelo SwanepoelVerified

Inside Sales Lead

Manufacturing

Cape TownSole trader

4.0

17 Mar 2025

Quoting from the CRM removed a whole handoff

The automation removed about four hours a week of follow up admin per rep. A workflow builder a sales manager can drive unaided. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

A workflow builder a sales manager can drive unaided. Quoting from the record removed a handoff to admin. Email sync captures conversations without anyone copying anything.

What does not

Onboarding a new rep takes longer than it should.

Rudzani MudauVerified

Business Development Manager

Mining services

Witbank201 to 500 employees

5.0

11 Mar 2025

Quoting from the CRM removed a whole handoff

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. A free tier good enough for a genuine trial. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

A free tier good enough for a genuine trial. The mobile app works well enough for a rep between meetings. Reporting answers the questions the sales meeting actually asks.

What does not

The features we needed sat one tier above the one we were quoted.

Ravi Maleka

Creative Director

Professional consulting

Gqeberha201 to 500 employees

2.0

11 Mar 2025

Implementation quote doubled after we signed

Adoption failed and that is partly on us and partly on the product. Where it earns its keep is that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. We moved to an alternative and the difference was immediate.

What works

Contact management works.

What does not

Costs rose sharply at renewal. The mobile app is unreliable on a weak signal. Adoption never happened and the vendor offered no help with it.

Kabelo MalekaVerified

Digital Marketing Manager

Engineering

ZimbabweSole trader

5.0

10 Mar 2025

Set up in a week, adopted in two

The automation removed about four hours a week of follow up admin per rep. A workflow builder a sales manager can drive unaided. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

A workflow builder a sales manager can drive unaided. The pipeline view gives an honest picture of the month. The mobile app works well enough for a rep between meetings.

What does not

Billing in dollars makes the annual budget a moving target.

Fatima GovenderVerified

Key Accounts Manager

Education

George201 to 500 employees

4.0

08 Mar 2025

Forecast is within five percent every month

What works

Contact scoring included rather than sold as a premium tier. Quoting from the record removed a handoff to admin. Email sync captures conversations without anyone copying anything.

What does not

The features we needed sat one tier above the one we were quoted.

152 verified reviews

What works

Contact scoring included rather than sold as a premium tier. Quoting from the record removed a handoff to admin. Email sync captures conversations without anyone copying anything.

What does not

The features we needed sat one tier above the one we were quoted.