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152 verified reviews

Freshsales reviews

Every published review of Freshsales, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

152 reviews match · page 11 of 16

KJ

Kevin Jacobs

Head of Revenue

Non profitSouth AfricaKlerksdorp2 to 10 employees
4.0
04 Mar 2025

Forecast is within five percent every month

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. A workflow builder a sales manager can drive unaided. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

A workflow builder a sales manager can drive unaided. Automation handles the follow up sequence reps used to forget. Email sync captures conversations without anyone copying anything.

What does not

Onboarding a new rep takes longer than it should.

Used for 6 to 12 months
SE

Sanele ErasmusVerified

Chief Operating Officer

Information technologySouth AfricaVereeniging201 to 500 employees
2.0
04 Mar 2025

Mobile app is unusable in poor signal

The tier we needed turned out to cost three times the tier we were quoted. For context, the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. I would look elsewhere unless price is the only consideration.

What works

Contact management works.

What does not

Costs rose sharply at renewal. The mobile app is unreliable on a weak signal. Adoption never happened and the vendor offered no help with it.

Used for more than 5 years
NZ

Nokuthula ZuluVerified

Digital Marketing Manager

AgricultureNamibiaNamibiaSole trader
3.0
20 Feb 2025

Exchange rate makes budgeting a yearly argument

It is capable. Getting the team to use it consistently took much longer than the software took to set up. Built in telephony with automatic call logging and recording. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

Contact scoring included rather than sold as a premium tier. The interface is clear once you learn it.

What does not

There is no local accounting integration without Zapier. The interface is dense for a new user.

Used for more than 5 years
GB

Gerhard BezuidenhoutVerified

Creative Director

ManufacturingSouth AfricaDurban500 plus employees
4.0
14 Feb 2025

Set up in a week, adopted in two

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Contact scoring included rather than sold as a premium tier. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

A workflow builder a sales manager can drive unaided. Quoting from the record removed a handoff to admin. Email sync captures conversations without anyone copying anything.

What does not

Billing in dollars makes the annual budget a moving target.

Used for more than 5 years
MM

Marisa MotaungVerified

Regional Sales Manager

Motor tradeSouth AfricaEast London51 to 200 employees
2.0
01 Feb 2025

Implementation quote doubled after we signed

The tier we needed turned out to cost three times the tier we were quoted. In practice, the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. It may suit a simpler business than ours.

What works

The free tier let us evaluate properly.

What does not

The mobile app is unreliable on a weak signal. Adoption never happened and the vendor offered no help with it. Costs rose sharply at renewal.

Used for 6 to 12 months
AW

Andile WindvogelVerified

Business Development Manager

Food and beverageSouth AfricaSandton2 to 10 employees
3.0
23 Jan 2025

Fine once we stopped trying to use everything

We use about a third of it and pay for all of it. Contact scoring included rather than sold as a premium tier. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Fine for our needs. Test it properly against your own requirements.

What works

A workflow builder a sales manager can drive unaided. The interface is clear once you learn it.

What does not

Support escalation is slow on technical issues. There is no local accounting integration without Zapier.

Response from the vendor29 Jan 2025

We value the honest assessment. The bank feed reliability issue you mention has been addressed in a recent release, and we would encourage you to reconnect the affected accounts.

Used for less than 6 months
AP

Andrew PhiriVerified

Brand Manager

Marketing and advertisingSouth AfricaRustenburg2 to 10 employees
5.0
21 Jan 2025

Forecast is within five percent every month

We moved off a spreadsheet and the difference in forecast quality was immediate. A workflow builder a sales manager can drive unaided. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Contact scoring included rather than sold as a premium tier. Email sync captures conversations without anyone copying anything. The mobile app works well enough for a rep between meetings.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 1 to 2 years
NM

Nonhlanhla MudauVerified

Inside Sales Lead

ConstructionSouth AfricaNelspruit201 to 500 employees
2.0
21 Jan 2025

The features we bought it for were one tier up

The tier we needed turned out to cost three times the tier we were quoted. Where it earns its keep is that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. It may suit a simpler business than ours.

What works

The free tier let us evaluate properly.

What does not

Costs rose sharply at renewal. The mobile app is unreliable on a weak signal. Adoption never happened and the vendor offered no help with it.

Used for more than 5 years
AN

Ayanda NdlovuVerified

Managing Director

Food and beverageSouth AfricaEast London51 to 200 employees
3.0
18 Jan 2025

Fine once we stopped trying to use everything

We use about a third of it and pay for all of it. Built in telephony with automatic call logging and recording. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. I would shortlist it, not necessarily pick it.

What works

A workflow builder a sales manager can drive unaided. Setup was fast.

What does not

Support escalation is slow on technical issues. The interface is dense for a new user.

Used for less than 6 months
PN

Pieter Netshitenzhe

Founder

Wholesale and distributionKenyaKenya51 to 200 employees
5.0
11 Jan 2025

Forecast is within five percent every month

We moved off a spreadsheet and the difference in forecast quality was immediate. A workflow builder a sales manager can drive unaided. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Built in telephony with automatic call logging and recording. The pipeline view gives an honest picture of the month. Quoting from the record removed a handoff to admin.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 6 to 12 months
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4.0

Overall

from 152 reviews

75% positive17% neutral8% critical

Rating distribution

5
55 of 152
4
59 of 152
3
26 of 152
2
10 of 152
1
2 of 152

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