152 verified reviews

Freshsales reviews

Every published review of Freshsales, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

152 reviews match · page 9 of 16

Khanyisile IsaacsVerified

Brand Manager

Healthcare

Gqeberha500 plus employees

3.0

08 Aug 2025

Good CRM, poor reporting for the price

It is capable. Getting the team to use it consistently took much longer than the software took to set up. Contact scoring included rather than sold as a premium tier. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. It is a reasonable choice, provided you know what it does not do.

What works

Built in telephony with automatic call logging and recording. Setup was fast.

What does not

Reporting is limited without moving up a tier. There is no local accounting integration without Zapier.

Cheslyn NgcoboVerified

Managing Director

Professional consulting

East LondonSole trader

4.0

31 Jul 2025

Reps update it without being nagged

The automation removed about four hours a week of follow up admin per rep. Contact scoring included rather than sold as a premium tier. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Built in telephony with automatic call logging and recording. The mobile app works well enough for a rep between meetings. Email sync captures conversations without anyone copying anything.

What does not

Billing in dollars makes the annual budget a moving target.

Reabetswe VenterVerified

Owner

Recruitment

Vereeniging11 to 50 employees

1.0

31 Jul 2025

The features we bought it for were one tier up

The tier we needed turned out to cost three times the tier we were quoted. What surprised me was that the parts we were sold on never worked the way they were demonstrated. It has cost us more time than it has saved. I would look elsewhere unless price is the only consideration.

What works

The free tier let us evaluate properly.

What does not

Costs rose sharply at renewal. Adoption never happened and the vendor offered no help with it. The mobile app is unreliable on a weak signal.

Thandiwe MthembuVerified

Key Accounts Manager

Motor trade

Johannesburg11 to 50 employees

4.0

27 Jul 2025

Forecast is within five percent every month

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Contact scoring included rather than sold as a premium tier. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

A workflow builder a sales manager can drive unaided. Automation handles the follow up sequence reps used to forget. Reporting answers the questions the sales meeting actually asks.

What does not

Onboarding a new rep takes longer than it should.

Tebogo MabundaVerified

Head of Revenue

Mining services

Sandton11 to 50 employees

4.0

10 Jul 2025

Quoting from the CRM removed a whole handoff

We moved off a spreadsheet and the difference in forecast quality was immediate. A workflow builder a sales manager can drive unaided. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Built in telephony with automatic call logging and recording. Email sync captures conversations without anyone copying anything. Reporting answers the questions the sales meeting actually asks.

What does not

Billing in dollars makes the annual budget a moving target.

James NelVerified

Studio Manager

Education

Polokwane201 to 500 employees

5.0

23 Jun 2025

Forecast is within five percent every month

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. A workflow builder a sales manager can drive unaided. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

A workflow builder a sales manager can drive unaided. Email sync captures conversations without anyone copying anything. Quoting from the record removed a handoff to admin.

What does not

The features we needed sat one tier above the one we were quoted.

James DlaminiVerified

Head of Revenue

Recruitment

Polokwane51 to 200 employees

5.0

09 Jun 2025

Worth every rand once the automation was built

The automation removed about four hours a week of follow up admin per rep. A workflow builder a sales manager can drive unaided. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

A free tier good enough for a genuine trial. The pipeline view gives an honest picture of the month. The mobile app works well enough for a rep between meetings.

What does not

Billing in dollars makes the annual budget a moving target.

Danielle MoodleyVerified

Chief Executive Officer

Information technology

Gqeberha11 to 50 employees

5.0

06 Jun 2025

Forecast is within five percent every month

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. A free tier good enough for a genuine trial. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Built in telephony with automatic call logging and recording. The mobile app works well enough for a rep between meetings. Reporting answers the questions the sales meeting actually asks.

What does not

The features we needed sat one tier above the one we were quoted.

Christiaan AndersonVerified

Managing Director

Marketing and advertising

Klerksdorp201 to 500 employees

4.0

20 May 2025

Reps update it without being nagged

We moved off a spreadsheet and the difference in forecast quality was immediate. Built in telephony with automatic call logging and recording. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

A free tier good enough for a genuine trial. The mobile app works well enough for a rep between meetings. Email sync captures conversations without anyone copying anything.

What does not

Onboarding a new rep takes longer than it should.

Deven AdamsVerified

Regional Sales Manager

Logistics and transport

Vereeniging11 to 50 employees

4.0

19 May 2025

Worth every rand once the automation was built

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Contact scoring included rather than sold as a premium tier. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Contact scoring included rather than sold as a premium tier. The pipeline view gives an honest picture of the month. Email sync captures conversations without anyone copying anything.

What does not

Onboarding a new rep takes longer than it should.

152 verified reviews

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Contact scoring included rather than sold as a premium tier. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Contact scoring included rather than sold as a premium tier. The pipeline view gives an honest picture of the month. Email sync captures conversations without anyone copying anything.

What does not

Onboarding a new rep takes longer than it should.