152 verified reviews

Freshsales reviews

Every published review of Freshsales, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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152 reviews match · page 13 of 16

Kavitha MabasoVerified

Account Executive

Wholesale and distribution

JohannesburgSole trader

4.0

15 Sept 2024

The pipeline is finally accurate

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. A free tier good enough for a genuine trial. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

A workflow builder a sales manager can drive unaided. Reporting answers the questions the sales meeting actually asks. Quoting from the record removed a handoff to admin.

What does not

Billing in dollars makes the annual budget a moving target.

Marisa BaloyiVerified

Sales Manager

Manufacturing

Nelspruit11 to 50 employees

3.0

15 Sept 2024

Capable, but the team resisted it for months

It is capable. Getting the team to use it consistently took much longer than the software took to set up. Built in telephony with automatic call logging and recording. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. I would shortlist it, not necessarily pick it.

What works

A workflow builder a sales manager can drive unaided. Contact and deal management are solid.

What does not

Reporting is limited without moving up a tier. Support escalation is slow on technical issues.

Reabetswe PillayVerified

Business Development Manager

Accounting

George11 to 50 employees

5.0

10 Sept 2024

Forecast is within five percent every month

The automation removed about four hours a week of follow up admin per rep. Built in telephony with automatic call logging and recording. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Contact scoring included rather than sold as a premium tier. Automation handles the follow up sequence reps used to forget. The mobile app works well enough for a rep between meetings.

What does not

Onboarding a new rep takes longer than it should.

Nicola CeleVerified

Inside Sales Lead

Food and beverage

Richards Bay500 plus employees

5.0

03 Aug 2024

Quoting from the CRM removed a whole handoff

The automation removed about four hours a week of follow up admin per rep. A workflow builder a sales manager can drive unaided. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Built in telephony with automatic call logging and recording. The mobile app works well enough for a rep between meetings. Quoting from the record removed a handoff to admin.

What does not

Billing in dollars makes the annual budget a moving target.

Katlego RobertsVerified

Digital Marketing Manager

Education

Sandton500 plus employees

5.0

01 Aug 2024

Forecast is within five percent every month

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Contact scoring included rather than sold as a premium tier. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

A workflow builder a sales manager can drive unaided. Reporting answers the questions the sales meeting actually asks. Quoting from the record removed a handoff to admin.

What does not

Billing in dollars makes the annual budget a moving target.

Andre ZuluVerified

Digital Marketing Manager

Food and beverage

Pretoria51 to 200 employees

5.0

08 Jun 2024

Quoting from the CRM removed a whole handoff

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Contact scoring included rather than sold as a premium tier. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Built in telephony with automatic call logging and recording. Email sync captures conversations without anyone copying anything. The mobile app works well enough for a rep between meetings.

What does not

Billing in dollars makes the annual budget a moving target.

Willem van WykVerified

Sales Director

Mining services

Centurion500 plus employees

2.0

28 May 2024

The features we bought it for were one tier up

Adoption failed and that is partly on us and partly on the product. What surprised me was that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. I would look elsewhere unless price is the only consideration.

What works

Contact management works.

What does not

Costs rose sharply at renewal. The mobile app is unreliable on a weak signal. Adoption never happened and the vendor offered no help with it.

Ryan ErasmusVerified

Inside Sales Lead

Engineering

Rustenburg500 plus employees

4.0

17 May 2024

The pipeline is finally accurate

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Contact scoring included rather than sold as a premium tier. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Built in telephony with automatic call logging and recording. Reporting answers the questions the sales meeting actually asks. The mobile app works well enough for a rep between meetings.

What does not

The features we needed sat one tier above the one we were quoted.

David RamavhoyaVerified

Founder

Motor trade

Centurion500 plus employees

3.0

06 May 2024

Good CRM, poor reporting for the price

We use about a third of it and pay for all of it. A workflow builder a sales manager can drive unaided. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Fine for our needs. Test it properly against your own requirements.

What works

Built in telephony with automatic call logging and recording. Setup was fast.

What does not

The interface is dense for a new user. There is no local accounting integration without Zapier.

Sipho MaharajVerified

Head of Revenue

Recruitment

Polokwane51 to 200 employees

5.0

21 Apr 2024

Set up in a week, adopted in two

The automation removed about four hours a week of follow up admin per rep. Built in telephony with automatic call logging and recording. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

A workflow builder a sales manager can drive unaided. The pipeline view gives an honest picture of the month. Quoting from the record removed a handoff to admin.

What does not

The features we needed sat one tier above the one we were quoted.

152 verified reviews

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Contact scoring included rather than sold as a premium tier. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Built in telephony with automatic call logging and recording. Email sync captures conversations without anyone copying anything. The mobile app works well enough for a rep between meetings.

What does not

Billing in dollars makes the annual budget a moving target.

Willem van WykVerified

Sales Director

Mining services

Centurion500 plus employees

2.0

28 May 2024

The features we bought it for were one tier up

What works

Contact management works.

What does not

Costs rose sharply at renewal. The mobile app is unreliable on a weak signal. Adoption never happened and the vendor offered no help with it.

Ryan ErasmusVerified

Inside Sales Lead

Engineering

Rustenburg500 plus employees

4.0

17 May 2024

The pipeline is finally accurate

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Contact scoring included rather than sold as a premium tier. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Built in telephony with automatic call logging and recording. Reporting answers the questions the sales meeting actually asks. The mobile app works well enough for a rep between meetings.

What does not

The features we needed sat one tier above the one we were quoted.

David RamavhoyaVerified

Founder

Motor trade

Centurion500 plus employees

3.0

06 May 2024

Good CRM, poor reporting for the price

What works

Built in telephony with automatic call logging and recording. Setup was fast.

What does not

The interface is dense for a new user. There is no local accounting integration without Zapier.

Sipho MaharajVerified

Head of Revenue

Recruitment

Polokwane51 to 200 employees

5.0

21 Apr 2024

Set up in a week, adopted in two

The automation removed about four hours a week of follow up admin per rep. Built in telephony with automatic call logging and recording. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

A workflow builder a sales manager can drive unaided. The pipeline view gives an honest picture of the month. Quoting from the record removed a handoff to admin.

What does not

The features we needed sat one tier above the one we were quoted.