152 verified reviews

Freshsales reviews

Every published review of Freshsales, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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152 reviews match · page 4 of 16

James SinghVerified

Marketing Manager

Property and real estate

PaarlSole trader

5.0

23 May 2026

The pipeline is finally accurate

We moved off a spreadsheet and the difference in forecast quality was immediate. A free tier good enough for a genuine trial. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Contact scoring included rather than sold as a premium tier. Automation handles the follow up sequence reps used to forget. The pipeline view gives an honest picture of the month.

What does not

The features we needed sat one tier above the one we were quoted.

Khanyisile Mokoena

Studio Manager

Recruitment

GeorgeSole trader

5.0

22 May 2026

Reps update it without being nagged

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Built in telephony with automatic call logging and recording. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

A free tier good enough for a genuine trial. Automation handles the follow up sequence reps used to forget. Email sync captures conversations without anyone copying anything.

What does not

The features we needed sat one tier above the one we were quoted.

Michelle KrugerVerified

Business Development Manager

Education

George500 plus employees

3.0

18 May 2026

Does the basics well, the extras are upsells

It is capable. Getting the team to use it consistently took much longer than the software took to set up. Built in telephony with automatic call logging and recording. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

Built in telephony with automatic call logging and recording. Setup was fast.

What does not

The interface is dense for a new user. Support escalation is slow on technical issues.

Craig TitusVerified

Chief Executive Officer

Education

Zambia11 to 50 employees

4.0

17 May 2026

Quoting from the CRM removed a whole handoff

The automation removed about four hours a week of follow up admin per rep. Built in telephony with automatic call logging and recording. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

A free tier good enough for a genuine trial. Reporting answers the questions the sales meeting actually asks. Automation handles the follow up sequence reps used to forget.

What does not

The features we needed sat one tier above the one we were quoted.

Grant SinghVerified

Business Development Manager

Telecommunications

Namibia11 to 50 employees

4.0

16 May 2026

The pipeline is finally accurate

We moved off a spreadsheet and the difference in forecast quality was immediate. A workflow builder a sales manager can drive unaided. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

A free tier good enough for a genuine trial. The mobile app works well enough for a rep between meetings. The pipeline view gives an honest picture of the month.

What does not

Billing in dollars makes the annual budget a moving target.

Anke du PlessisVerified

Owner

Agriculture

Vereeniging500 plus employees

4.0

16 May 2026

Worth every rand once the automation was built

The automation removed about four hours a week of follow up admin per rep. A free tier good enough for a genuine trial. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

A workflow builder a sales manager can drive unaided. The mobile app works well enough for a rep between meetings. Automation handles the follow up sequence reps used to forget.

What does not

Onboarding a new rep takes longer than it should.

Mbali TitusVerified

Founder

Legal services

Nelspruit51 to 200 employees

5.0

08 May 2026

Forecast is within five percent every month

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. A free tier good enough for a genuine trial. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Built in telephony with automatic call logging and recording. Email sync captures conversations without anyone copying anything. The pipeline view gives an honest picture of the month.

What does not

Billing in dollars makes the annual budget a moving target.

Pieter JoubertVerified

Sales Manager

Motor trade

Vereeniging51 to 200 employees

5.0

02 May 2026

Worth every rand once the automation was built

The automation removed about four hours a week of follow up admin per rep. A free tier good enough for a genuine trial. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Built in telephony with automatic call logging and recording. Automation handles the follow up sequence reps used to forget. Reporting answers the questions the sales meeting actually asks.

What does not

Onboarding a new rep takes longer than it should.

Marlize Williams

Key Accounts Manager

Accounting

Centurion2 to 10 employees

4.0

26 Apr 2026

Forecast is within five percent every month

We moved off a spreadsheet and the difference in forecast quality was immediate. Contact scoring included rather than sold as a premium tier. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

A workflow builder a sales manager can drive unaided. Email sync captures conversations without anyone copying anything. The pipeline view gives an honest picture of the month.

What does not

Onboarding a new rep takes longer than it should.

Kevin FourieVerified

Head of Revenue

Legal services

Vereeniging51 to 200 employees

3.0

26 Apr 2026

Good CRM, poor reporting for the price

Fine product, and the dollar billing makes the budget conversation annoying. Built in telephony with automatic call logging and recording. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

A workflow builder a sales manager can drive unaided. Setup was fast.

What does not

There is no local accounting integration without Zapier. The interface is dense for a new user.

152 verified reviews

What works

A workflow builder a sales manager can drive unaided. Setup was fast.

What does not

There is no local accounting integration without Zapier. The interface is dense for a new user.