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152 verified reviews

Freshsales reviews

Every published review of Freshsales, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

152 reviews match · page 5 of 16

DA

Danielle AbrahamsVerified

Inside Sales Lead

Mining servicesSouth AfricaPaarl500 plus employees
5.0
24 Apr 2026

Reps update it without being nagged

The automation removed about four hours a week of follow up admin per rep. A free tier good enough for a genuine trial. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

A free tier good enough for a genuine trial. Quoting from the record removed a handoff to admin. Email sync captures conversations without anyone copying anything.

What does not

Onboarding a new rep takes longer than it should.

Used for 6 to 12 months
EZ

Elmarie ZuluVerified

Head of Revenue

InsuranceNigeriaNigeria500 plus employees
5.0
20 Apr 2026

Set up in a week, adopted in two

The automation removed about four hours a week of follow up admin per rep. A free tier good enough for a genuine trial. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

A free tier good enough for a genuine trial. Automation handles the follow up sequence reps used to forget. Email sync captures conversations without anyone copying anything.

What does not

Billing in dollars makes the annual budget a moving target.

Used for more than 5 years
MJ

Marlize JoubertVerified

Managing Director

Food and beverageSouth AfricaNelspruit51 to 200 employees
4.0
15 Apr 2026

The pipeline is finally accurate

We moved off a spreadsheet and the difference in forecast quality was immediate. A free tier good enough for a genuine trial. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Built in telephony with automatic call logging and recording. The pipeline view gives an honest picture of the month. Automation handles the follow up sequence reps used to forget.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 2 to 5 years
RB

Riaan Baloyi

Chief Operating Officer

ManufacturingSouth AfricaRichards BaySole trader
3.0
14 Apr 2026

Exchange rate makes budgeting a yearly argument

We use about a third of it and pay for all of it. A free tier good enough for a genuine trial. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. It is a reasonable choice, provided you know what it does not do.

What works

A workflow builder a sales manager can drive unaided. The interface is clear once you learn it.

What does not

Support escalation is slow on technical issues. There is no local accounting integration without Zapier.

Used for 6 to 12 months
JS

James SeptemberVerified

Key Accounts Manager

AgricultureSouth AfricaKimberley201 to 500 employees
2.0
03 Apr 2026

Nobody used it and we cancelled

Adoption failed and that is partly on us and partly on the product. The thing worth knowing is that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. Test it hard during the trial with real volume before committing.

What works

Contact management works.

What does not

Adoption never happened and the vendor offered no help with it. The mobile app is unreliable on a weak signal. Costs rose sharply at renewal.

Used for 2 to 5 years
CA

Charmaine ArendseVerified

Sales Manager

HealthcareSouth AfricaNelspruit51 to 200 employees
3.0
23 Mar 2026

Exchange rate makes budgeting a yearly argument

It is capable. Getting the team to use it consistently took much longer than the software took to set up. A free tier good enough for a genuine trial. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

Contact scoring included rather than sold as a premium tier. Setup was fast.

What does not

Reporting is limited without moving up a tier. There is no local accounting integration without Zapier.

Used for 6 to 12 months
MS

Meera SteynVerified

Chief Executive Officer

InsuranceSouth AfricaCape Town51 to 200 employees
4.0
11 Mar 2026

Forecast is within five percent every month

We moved off a spreadsheet and the difference in forecast quality was immediate. A free tier good enough for a genuine trial. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

A free tier good enough for a genuine trial. Automation handles the follow up sequence reps used to forget. Email sync captures conversations without anyone copying anything.

What does not

Onboarding a new rep takes longer than it should.

Used for more than 5 years
RC

Retha ChaukeVerified

Sales Manager

AccountingSouth AfricaVereeniging2 to 10 employees
4.0
11 Mar 2026

The pipeline is finally accurate

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. A workflow builder a sales manager can drive unaided. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Contact scoring included rather than sold as a premium tier. Automation handles the follow up sequence reps used to forget. Reporting answers the questions the sales meeting actually asks.

What does not

The features we needed sat one tier above the one we were quoted.

Used for more than 5 years
SM

Shalini MaharajVerified

Partner

Non profitSouth AfricaPolokwane51 to 200 employees
5.0
07 Mar 2026

Reps update it without being nagged

We moved off a spreadsheet and the difference in forecast quality was immediate. A workflow builder a sales manager can drive unaided. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Built in telephony with automatic call logging and recording. The pipeline view gives an honest picture of the month. Quoting from the record removed a handoff to admin.

What does not

Onboarding a new rep takes longer than it should.

Used for 1 to 2 years
TM

Tshepo MoodleyVerified

Marketing Manager

AgricultureSouth AfricaVereeniging2 to 10 employees
4.0
06 Mar 2026

The pipeline is finally accurate

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. A free tier good enough for a genuine trial. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

A workflow builder a sales manager can drive unaided. Automation handles the follow up sequence reps used to forget. The mobile app works well enough for a rep between meetings.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 2 to 5 years
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4.0

Overall

from 152 reviews

75% positive17% neutral8% critical

Rating distribution

5
55 of 152
4
59 of 152
3
26 of 152
2
10 of 152
1
2 of 152

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