152 verified reviews

Freshsales reviews

Every published review of Freshsales, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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152 reviews match · page 6 of 16

Tshepo SitholeVerified

Account Executive

Retail

Paarl51 to 200 employees

3.0

03 Mar 2026

Exchange rate makes budgeting a yearly argument

Fine product, and the dollar billing makes the budget conversation annoying. A free tier good enough for a genuine trial. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. I would shortlist it, not necessarily pick it.

What works

Built in telephony with automatic call logging and recording. Setup was fast.

What does not

There is no local accounting integration without Zapier. The interface is dense for a new user.

Michael SolomonsVerified

Head of Revenue

Accounting

Rustenburg2 to 10 employees

4.0

01 Mar 2026

Forecast is within five percent every month

We moved off a spreadsheet and the difference in forecast quality was immediate. Built in telephony with automatic call logging and recording. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Built in telephony with automatic call logging and recording. Quoting from the record removed a handoff to admin. The pipeline view gives an honest picture of the month.

What does not

Onboarding a new rep takes longer than it should.

Themba FortuinVerified

Account Executive

Retail

Bloemfontein2 to 10 employees

5.0

18 Feb 2026

Reps update it without being nagged

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Built in telephony with automatic call logging and recording. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

A workflow builder a sales manager can drive unaided. Reporting answers the questions the sales meeting actually asks. The mobile app works well enough for a rep between meetings.

What does not

The features we needed sat one tier above the one we were quoted.

Themba KrugerVerified

Sales Director

Hospitality

Midrand51 to 200 employees

3.0

07 Feb 2026

Fine once we stopped trying to use everything

It is capable. Getting the team to use it consistently took much longer than the software took to set up. Built in telephony with automatic call logging and recording. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. I would shortlist it, not necessarily pick it.

What works

Built in telephony with automatic call logging and recording. The interface is clear once you learn it.

What does not

There is no local accounting integration without Zapier. Support escalation is slow on technical issues.

Zodwa Smith

Business Development Manager

Mining services

Pietermaritzburg201 to 500 employees

5.0

06 Feb 2026

Reps update it without being nagged

We moved off a spreadsheet and the difference in forecast quality was immediate. Contact scoring included rather than sold as a premium tier. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

A workflow builder a sales manager can drive unaided. The mobile app works well enough for a rep between meetings. Quoting from the record removed a handoff to admin.

What does not

The features we needed sat one tier above the one we were quoted.

Marisa Ngcobo

Account Executive

Marketing and advertising

Somerset West51 to 200 employees

5.0

28 Jan 2026

The pipeline is finally accurate

The automation removed about four hours a week of follow up admin per rep. A workflow builder a sales manager can drive unaided. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Contact scoring included rather than sold as a premium tier. Email sync captures conversations without anyone copying anything. Quoting from the record removed a handoff to admin.

What does not

Billing in dollars makes the annual budget a moving target.

Rudzani NgcoboVerified

Sales Manager

Information technology

Gqeberha51 to 200 employees

5.0

27 Jan 2026

Forecast is within five percent every month

We moved off a spreadsheet and the difference in forecast quality was immediate. Built in telephony with automatic call logging and recording. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Contact scoring included rather than sold as a premium tier. Email sync captures conversations without anyone copying anything. Automation handles the follow up sequence reps used to forget.

What does not

Onboarding a new rep takes longer than it should.

Nonhlanhla PhiriVerified

General Manager

Professional consulting

Midrand500 plus employees

5.0

26 Jan 2026

Worth every rand once the automation was built

We moved off a spreadsheet and the difference in forecast quality was immediate. A free tier good enough for a genuine trial. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Built in telephony with automatic call logging and recording. Reporting answers the questions the sales meeting actually asks. The pipeline view gives an honest picture of the month.

What does not

Onboarding a new rep takes longer than it should.

Tinyiko Nkuna

Head of Revenue

Manufacturing

Kimberley201 to 500 employees

5.0

26 Jan 2026

Worth every rand once the automation was built

We moved off a spreadsheet and the difference in forecast quality was immediate. A free tier good enough for a genuine trial. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Contact scoring included rather than sold as a premium tier. Email sync captures conversations without anyone copying anything. Reporting answers the questions the sales meeting actually asks.

What does not

The features we needed sat one tier above the one we were quoted.

Nomsa JonesVerified

Creative Director

Food and beverage

Durban51 to 200 employees

4.0

19 Jan 2026

Worth every rand once the automation was built

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. A workflow builder a sales manager can drive unaided. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

A workflow builder a sales manager can drive unaided. The mobile app works well enough for a rep between meetings. Email sync captures conversations without anyone copying anything.

What does not

The features we needed sat one tier above the one we were quoted.

152 verified reviews

We moved off a spreadsheet and the difference in forecast quality was immediate. Built in telephony with automatic call logging and recording. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Contact scoring included rather than sold as a premium tier. Email sync captures conversations without anyone copying anything. Automation handles the follow up sequence reps used to forget.

What does not

Onboarding a new rep takes longer than it should.

Nonhlanhla PhiriVerified

General Manager

Professional consulting

Midrand500 plus employees

5.0

26 Jan 2026

Worth every rand once the automation was built

What works

Built in telephony with automatic call logging and recording. Reporting answers the questions the sales meeting actually asks. The pipeline view gives an honest picture of the month.

What does not

Onboarding a new rep takes longer than it should.

Tinyiko Nkuna

Head of Revenue

Manufacturing

Kimberley201 to 500 employees

5.0

26 Jan 2026

Worth every rand once the automation was built

We moved off a spreadsheet and the difference in forecast quality was immediate. A free tier good enough for a genuine trial. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Contact scoring included rather than sold as a premium tier. Email sync captures conversations without anyone copying anything. Reporting answers the questions the sales meeting actually asks.

What does not

The features we needed sat one tier above the one we were quoted.

Nomsa JonesVerified

Creative Director

Food and beverage

Durban51 to 200 employees

4.0

19 Jan 2026

Worth every rand once the automation was built

What works

A workflow builder a sales manager can drive unaided. The mobile app works well enough for a rep between meetings. Email sync captures conversations without anyone copying anything.

What does not

The features we needed sat one tier above the one we were quoted.