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152 verified reviews

Freshsales reviews

Every published review of Freshsales, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

152 reviews match · page 7 of 16

KF

Kirsten Fortuin

Head of Revenue

Property and real estateZambiaZambia51 to 200 employees
5.0
07 Jan 2026

Forecast is within five percent every month

The automation removed about four hours a week of follow up admin per rep. Built in telephony with automatic call logging and recording. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Built in telephony with automatic call logging and recording. Email sync captures conversations without anyone copying anything. Reporting answers the questions the sales meeting actually asks.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 2 to 5 years
MH

Megan HendricksVerified

Sales Director

Logistics and transportSouth AfricaGqeberhaSole trader
3.0
29 Dec 2025

Capable, but the team resisted it for months

It is capable. Getting the team to use it consistently took much longer than the software took to set up. Built in telephony with automatic call logging and recording. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Fine for our needs. Test it properly against your own requirements.

What works

Contact scoring included rather than sold as a premium tier. The interface is clear once you learn it.

What does not

The interface is dense for a new user. There is no local accounting integration without Zapier.

Response from the vendor31 Dec 2025

We value the honest assessment. The bank feed reliability issue you mention has been addressed in a recent release, and we would encourage you to reconnect the affected accounts.

Used for 2 to 5 years
YJ

Yashika JoubertVerified

Head of Marketing

TelecommunicationsSouth AfricaSomerset West2 to 10 employees
2.0
25 Dec 2025

Nobody used it and we cancelled

The tier we needed turned out to cost three times the tier we were quoted. Where it earns its keep is that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. Test it hard during the trial with real volume before committing.

What works

The free tier let us evaluate properly.

What does not

Adoption never happened and the vendor offered no help with it. The mobile app is unreliable on a weak signal. Costs rose sharply at renewal.

Response from the vendor28 Dec 2025

Thank you for the detailed feedback. Our product team has logged the reporting limitations you describe and improvements are on the roadmap for this year. Please contact our support team so we can look at your specific configuration.

Used for 2 to 5 years
LM

Lerato MalekaVerified

Digital Marketing Manager

ConstructionSouth AfricaEast London11 to 50 employees
4.0
22 Dec 2025

Set up in a week, adopted in two

The automation removed about four hours a week of follow up admin per rep. A workflow builder a sales manager can drive unaided. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

A free tier good enough for a genuine trial. The pipeline view gives an honest picture of the month. Quoting from the record removed a handoff to admin.

What does not

Onboarding a new rep takes longer than it should.

Used for 2 to 5 years
MC

Mbali Chauke

Founder

Legal servicesSouth AfricaPietermaritzburg11 to 50 employees
5.0
19 Dec 2025

Forecast is within five percent every month

We moved off a spreadsheet and the difference in forecast quality was immediate. Contact scoring included rather than sold as a premium tier. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

A free tier good enough for a genuine trial. The mobile app works well enough for a rep between meetings. Quoting from the record removed a handoff to admin.

What does not

Onboarding a new rep takes longer than it should.

Used for 2 to 5 years
TJ

Tshepo JacobsVerified

Sales Director

ConstructionSouth AfricaWitbank11 to 50 employees
4.0
24 Nov 2025

Quoting from the CRM removed a whole handoff

We moved off a spreadsheet and the difference in forecast quality was immediate. Built in telephony with automatic call logging and recording. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

A workflow builder a sales manager can drive unaided. Reporting answers the questions the sales meeting actually asks. Quoting from the record removed a handoff to admin.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 1 to 2 years
DJ

Dineo JonesVerified

Marketing Manager

Food and beverageSouth AfricaRandburg2 to 10 employees
3.0
23 Nov 2025

Capable, but the team resisted it for months

We use about a third of it and pay for all of it. A free tier good enough for a genuine trial. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

A free tier good enough for a genuine trial. Contact and deal management are solid.

What does not

Reporting is limited without moving up a tier. The interface is dense for a new user.

Used for more than 5 years
VK

Vhutshilo KhumaloVerified

Sales Manager

ManufacturingSouth AfricaRandburg2 to 10 employees
4.0
20 Nov 2025

Quoting from the CRM removed a whole handoff

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Built in telephony with automatic call logging and recording. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

A workflow builder a sales manager can drive unaided. Automation handles the follow up sequence reps used to forget. Quoting from the record removed a handoff to admin.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 6 to 12 months
CS

Christiaan SmithVerified

Studio Manager

Marketing and advertisingSouth AfricaKlerksdorp11 to 50 employees
5.0
09 Nov 2025

Quoting from the CRM removed a whole handoff

We moved off a spreadsheet and the difference in forecast quality was immediate. Contact scoring included rather than sold as a premium tier. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

A free tier good enough for a genuine trial. Email sync captures conversations without anyone copying anything. The pipeline view gives an honest picture of the month.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 2 to 5 years
KB

Kgomotso BezuidenhoutVerified

Managing Director

Mining servicesSouth AfricaGqeberha2 to 10 employees
5.0
01 Nov 2025

Quoting from the CRM removed a whole handoff

The automation removed about four hours a week of follow up admin per rep. Built in telephony with automatic call logging and recording. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

A workflow builder a sales manager can drive unaided. Quoting from the record removed a handoff to admin. Reporting answers the questions the sales meeting actually asks.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 2 to 5 years
Previous1...678...16Next

4.0

Overall

from 152 reviews

75% positive17% neutral8% critical

Rating distribution

5
55 of 152
4
59 of 152
3
26 of 152
2
10 of 152
1
2 of 152

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