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152 verified reviews

Freshsales reviews

Every published review of Freshsales, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

152 reviews match · page 8 of 16

CS

Chantelle September

Digital Marketing Manager

Financial servicesSouth AfricaRandburg51 to 200 employees
5.0
16 Oct 2025

Set up in a week, adopted in two

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Contact scoring included rather than sold as a premium tier. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Built in telephony with automatic call logging and recording. Quoting from the record removed a handoff to admin. Email sync captures conversations without anyone copying anything.

What does not

The features we needed sat one tier above the one we were quoted.

Used for more than 5 years
WM

Wayne MoodleyVerified

Account Executive

RecruitmentSouth AfricaKimberleySole trader
4.0
04 Oct 2025

Forecast is within five percent every month

The automation removed about four hours a week of follow up admin per rep. A free tier good enough for a genuine trial. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

A free tier good enough for a genuine trial. Quoting from the record removed a handoff to admin. The mobile app works well enough for a rep between meetings.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 1 to 2 years
BM

Bradley MotaungVerified

Sales Manager

EducationSouth AfricaEast London51 to 200 employees
4.0
03 Oct 2025

Set up in a week, adopted in two

The automation removed about four hours a week of follow up admin per rep. A workflow builder a sales manager can drive unaided. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Contact scoring included rather than sold as a premium tier. Email sync captures conversations without anyone copying anything. Automation handles the follow up sequence reps used to forget.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 2 to 5 years
MG

Meera GovenderVerified

Brand Manager

Non profitSouth AfricaPolokwane51 to 200 employees
4.0
18 Sept 2025

Worth every rand once the automation was built

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Contact scoring included rather than sold as a premium tier. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

A free tier good enough for a genuine trial. The mobile app works well enough for a rep between meetings. Email sync captures conversations without anyone copying anything.

What does not

The features we needed sat one tier above the one we were quoted.

Used for less than 6 months
ZM

Zaida MnisiVerified

Managing Director

Property and real estateSouth AfricaSomerset West51 to 200 employees
3.0
13 Sept 2025

Capable, but the team resisted it for months

It is capable. Getting the team to use it consistently took much longer than the software took to set up. Contact scoring included rather than sold as a premium tier. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. It is a reasonable choice, provided you know what it does not do.

What works

A free tier good enough for a genuine trial. Setup was fast.

What does not

Support escalation is slow on technical issues. The interface is dense for a new user.

Used for less than 6 months
TA

Tshepo ArendseVerified

Business Development Manager

AgricultureSouth AfricaMidrand500 plus employees
5.0
11 Sept 2025

Quoting from the CRM removed a whole handoff

The automation removed about four hours a week of follow up admin per rep. Contact scoring included rather than sold as a premium tier. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Contact scoring included rather than sold as a premium tier. Email sync captures conversations without anyone copying anything. Quoting from the record removed a handoff to admin.

What does not

The features we needed sat one tier above the one we were quoted.

Used for less than 6 months
JP

Jaco PretoriusVerified

Chief Executive Officer

Property and real estateSouth AfricaRandburg51 to 200 employees
4.0
30 Aug 2025

Worth every rand once the automation was built

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Contact scoring included rather than sold as a premium tier. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Built in telephony with automatic call logging and recording. The pipeline view gives an honest picture of the month. Reporting answers the questions the sales meeting actually asks.

What does not

Onboarding a new rep takes longer than it should.

Used for less than 6 months
LW

Lucinda Williams

Head of Marketing

Legal servicesSouth AfricaGqeberhaSole trader
3.0
19 Aug 2025

Does the basics well, the extras are upsells

It is capable. Getting the team to use it consistently took much longer than the software took to set up. Contact scoring included rather than sold as a premium tier. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Fine for our needs. Test it properly against your own requirements.

What works

Contact scoring included rather than sold as a premium tier. The interface is clear once you learn it.

What does not

There is no local accounting integration without Zapier. The interface is dense for a new user.

Response from the vendor22 Aug 2025

We appreciate you taking the time to write this up. The support delay you experienced is not the standard we hold ourselves to, and we have followed up internally. Please reach out directly and we will assist.

Used for more than 5 years
BH

Bongani HendricksVerified

Inside Sales Lead

Security servicesSouth AfricaKimberley51 to 200 employees
4.0
14 Aug 2025

Reps update it without being nagged

We moved off a spreadsheet and the difference in forecast quality was immediate. A workflow builder a sales manager can drive unaided. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

A free tier good enough for a genuine trial. Automation handles the follow up sequence reps used to forget. Quoting from the record removed a handoff to admin.

What does not

Onboarding a new rep takes longer than it should.

Used for less than 6 months
SE

Suresh ErasmusVerified

Head of Revenue

Food and beverageZimbabweZimbabwe201 to 500 employees
3.0
11 Aug 2025

Capable, but the team resisted it for months

We use about a third of it and pay for all of it. A free tier good enough for a genuine trial. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. I would shortlist it, not necessarily pick it.

What works

Contact scoring included rather than sold as a premium tier. Contact and deal management are solid.

What does not

Support escalation is slow on technical issues. There is no local accounting integration without Zapier.

Response from the vendor24 Aug 2025

We value the honest assessment. The bank feed reliability issue you mention has been addressed in a recent release, and we would encourage you to reconnect the affected accounts.

Used for more than 5 years
Previous1...789...16Next

4.0

Overall

from 152 reviews

75% positive17% neutral8% critical

Rating distribution

5
55 of 152
4
59 of 152
3
26 of 152
2
10 of 152
1
2 of 152

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