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187 verified reviews

Pipedrive reviews

Every published review of Pipedrive, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

187 reviews match · page 9 of 19

RS

Ryan SmithVerified

Founder

RetailSouth AfricaMidrand500 plus employees
5.0
12 Oct 2025

Reps update it without being nagged

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Strong mobile app for people working between meetings. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

The highest CRM adoption rate we see in our review set. Reporting answers the questions the sales meeting actually asks. Quoting from the record removed a handoff to admin.

What does not

The features we needed sat one tier above the one we were quoted.

Used for less than 6 months
FC

Fatima CeleVerified

Sales Manager

Marketing and advertisingSouth AfricaBloemfontein11 to 50 employees
4.0
02 Oct 2025

Worth every rand once the automation was built

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Strong mobile app for people working between meetings. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

New reps productive within a morning. Quoting from the record removed a handoff to admin. The mobile app works well enough for a rep between meetings.

What does not

Billing in dollars makes the annual budget a moving target.

Used for more than 5 years
PS

Pieter Sekhukhune

Owner

AgricultureSouth AfricaBloemfontein51 to 200 employees
5.0
30 Sept 2025

Forecast is within five percent every month

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Strong mobile app for people working between meetings. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

New reps productive within a morning. The pipeline view gives an honest picture of the month. Reporting answers the questions the sales meeting actually asks.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 1 to 2 years
DW

Deon Windvogel

Sales Manager

RecruitmentSouth AfricaKlerksdorp11 to 50 employees
2.0
24 Sept 2025

Nobody used it and we cancelled

The tier we needed turned out to cost three times the tier we were quoted. The thing worth knowing is that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. Test it hard during the trial with real volume before committing.

What works

Contact management works.

What does not

Adoption never happened and the vendor offered no help with it. The mobile app is unreliable on a weak signal. Costs rose sharply at renewal.

Used for less than 6 months
RS

Rudzani SteynVerified

Owner

Mining servicesSouth AfricaWitbank201 to 500 employees
5.0
20 Sept 2025

Worth every rand once the automation was built

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Strong mobile app for people working between meetings. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

New reps productive within a morning. Quoting from the record removed a handoff to admin. The pipeline view gives an honest picture of the month.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 1 to 2 years
BS

Bradley SmithVerified

Account Executive

InsuranceSouth AfricaGqeberha2 to 10 employees
5.0
15 Sept 2025

Worth every rand once the automation was built

The automation removed about four hours a week of follow up admin per rep. New reps productive within a morning. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

New reps productive within a morning. The mobile app works well enough for a rep between meetings. The pipeline view gives an honest picture of the month.

What does not

The features we needed sat one tier above the one we were quoted.

Used for more than 5 years
LZ

Lerato ZwaneVerified

Sales Manager

Security servicesSouth AfricaRustenburg51 to 200 employees
5.0
13 Sept 2025

Set up in a week, adopted in two

We moved off a spreadsheet and the difference in forecast quality was immediate. Activity based selling keeps the pipeline current by design. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Activity based selling keeps the pipeline current by design. Quoting from the record removed a handoff to admin. Automation handles the follow up sequence reps used to forget.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 1 to 2 years
AM

Ayanda Mahlangu

Managing Director

Logistics and transportSouth AfricaBloemfontein500 plus employees
4.0
12 Sept 2025

Set up in a week, adopted in two

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. The highest CRM adoption rate we see in our review set. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

The highest CRM adoption rate we see in our review set. Email sync captures conversations without anyone copying anything. Reporting answers the questions the sales meeting actually asks.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 1 to 2 years
RJ

Rendani Jones

Marketing Manager

AgricultureSouth AfricaDurbanSole trader
4.0
30 Aug 2025

The pipeline is finally accurate

We moved off a spreadsheet and the difference in forecast quality was immediate. New reps productive within a morning. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Strong mobile app for people working between meetings. The pipeline view gives an honest picture of the month. The mobile app works well enough for a rep between meetings.

What does not

Onboarding a new rep takes longer than it should.

Used for 6 to 12 months
NZ

Neo ZuluVerified

Inside Sales Lead

Logistics and transportSouth AfricaDurban2 to 10 employees
4.0
19 Aug 2025

Set up in a week, adopted in two

The automation removed about four hours a week of follow up admin per rep. New reps productive within a morning. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Activity based selling keeps the pipeline current by design. Automation handles the follow up sequence reps used to forget. Email sync captures conversations without anyone copying anything.

What does not

Onboarding a new rep takes longer than it should.

Used for 1 to 2 years
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4.3

Overall

from 187 reviews

87% positive10% neutral4% critical

Rating distribution

5
97 of 187
4
65 of 187
3
18 of 187
2
5 of 187
1
2 of 187

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