268 verified reviews

QuickBooks Online reviews

Every published review of QuickBooks Online, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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268 reviews match · page 16 of 27

Anke MoodleyVerified

General Manager

Professional consulting

Centurion500 plus employees

5.0

27 May 2025

Does the compliance work without being asked

After two years I can say the reconciliation time saving is real and it is significant. Large global template and app ecosystem. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Reporting and budgeting well ahead of its price point. The audit trail has answered every query our auditors raised. Invoices go out looking professional with no design work.

What does not

Inventory is too basic for a stock heavy business.

Reabetswe JoubertVerified

Warehouse Manager

Marketing and advertising

SandtonSole trader

2.0

21 May 2025

Support took eleven days to answer a VAT query

We committed to this on a recommendation and I regret not testing it properly first. The thing worth knowing is that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. We moved to an alternative and the difference was immediate.

What works

The invoicing side works.

What does not

The VAT handling required constant manual correction. Support responses were slow and generic. Bank feed failures went unresolved for weeks.

Sunette HendricksVerified

Financial Controller

Mining services

RustenburgSole trader

3.0

20 May 2025

Competent but the support tests your patience

Good enough that changing again is not worth the disruption. Large global template and app ecosystem. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. It is a reasonable choice, provided you know what it does not do.

What works

The best mobile receipt capture in the category. Pricing is predictable with no surprise increases.

What does not

Getting a person on the phone is difficult. The report customisation is limited.

Shalini Khumalo

General Manager

Security services

Witbank201 to 500 employees

4.0

16 May 2025

Migration was painful, the result was worth it

I run the books for three related companies and this is the first system that has kept up. Multi currency from the middle tier. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Large global template and app ecosystem. The audit trail has answered every query our auditors raised. Our accountant has their own login at no extra cost.

What does not

Support response times slow noticeably at month end.

Tebogo Reddy

Operations Director

Security services

Kimberley51 to 200 employees

4.0

16 May 2025

Reconciliation went from a week to an afternoon

We moved across from a desktop package eighteen months ago and I would not go back. Multi currency from the middle tier. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

The best mobile receipt capture in the category. Multi currency handling is genuinely correct on unrealised gains. Bank feeds match transactions accurately and the rules learn quickly.

What does not

Inventory is too basic for a stock heavy business.

Anke SolomonsVerified

Procurement Manager

Education

Paarl2 to 10 employees

5.0

15 May 2025

Finally a ledger our accountant does not complain about

After two years I can say the reconciliation time saving is real and it is significant. The best mobile receipt capture in the category. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Large global template and app ecosystem. VAT201 figures come out right without a manual working paper. Month end close has dropped from six days to two.

What does not

Inventory is too basic for a stock heavy business.

Thandiwe NdlovuVerified

Operations Director

Mining services

Johannesburg500 plus employees

4.0

13 May 2025

Does the compliance work without being asked

After two years I can say the reconciliation time saving is real and it is significant. Multi currency from the middle tier. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Large global template and app ecosystem. The audit trail has answered every query our auditors raised. Invoices go out looking professional with no design work.

What does not

Inventory is too basic for a stock heavy business.

Hendrik MnisiVerified

Operations Director

Insurance

Durban51 to 200 employees

5.0

12 May 2025

Does the compliance work without being asked

After two years I can say the reconciliation time saving is real and it is significant. Multi currency from the middle tier. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Large global template and app ecosystem. Bank feeds match transactions accurately and the rules learn quickly. Invoices go out looking professional with no design work.

What does not

Support response times slow noticeably at month end.

Rebecca ZwaneVerified

Partner

Insurance

Rustenburg201 to 500 employees

1.0

03 May 2025

Migrated away after fourteen months

I have spent more time working around this than working in it. What surprised me was that the parts we were sold on never worked the way they were demonstrated. It has cost us more time than it has saved. I would look elsewhere unless price is the only consideration.

What works

It is inexpensive.

What does not

Support responses were slow and generic. Bank feed failures went unresolved for weeks. The VAT handling required constant manual correction.

Karabo SolomonsVerified

Owner

Motor trade

Durban51 to 200 employees

5.0

02 May 2025

Our bookkeeper got two days a month back

I run the books for three related companies and this is the first system that has kept up. Large global template and app ecosystem. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Multi currency from the middle tier. Invoices go out looking professional with no design work. Bank feeds match transactions accurately and the rules learn quickly.

What does not

Inventory is too basic for a stock heavy business.

268 verified reviews

What works

Multi currency from the middle tier. Invoices go out looking professional with no design work. Bank feeds match transactions accurately and the rules learn quickly.

What does not

Inventory is too basic for a stock heavy business.