268 verified reviews

QuickBooks Online reviews

Every published review of QuickBooks Online, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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268 reviews match · page 23 of 27

Ryan OctoberVerified

Warehouse Manager

Non profit

Rustenburg11 to 50 employees

4.0

24 Jun 2024

Our bookkeeper got two days a month back

After two years I can say the reconciliation time saving is real and it is significant. Reporting and budgeting well ahead of its price point. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Multi currency from the middle tier. Invoices go out looking professional with no design work. VAT201 figures come out right without a manual working paper.

What does not

Inventory is too basic for a stock heavy business.

Denise MalekaVerified

Warehouse Manager

Non profit

Witbank51 to 200 employees

2.0

23 Jun 2024

Not built for a South African VAT vendor

We committed to this on a recommendation and I regret not testing it properly first. What surprised me was that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. It may suit a simpler business than ours.

What works

Setup was quick.

What does not

Migration lost historical detail we needed for the audit. Support responses were slow and generic. Bank feed failures went unresolved for weeks.

Hendrik du Plessis

Warehouse Manager

Logistics and transport

Somerset WestSole trader

5.0

22 Jun 2024

Finally a ledger our accountant does not complain about

We moved across from a desktop package eighteen months ago and I would not go back. The best mobile receipt capture in the category. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Multi currency from the middle tier. Bank feeds match transactions accurately and the rules learn quickly. Month end close has dropped from six days to two.

What does not

Inventory is too basic for a stock heavy business.

Sanele MolefeVerified

Operations Director

Property and real estate

Randburg201 to 500 employees

5.0

13 Jun 2024

Does the compliance work without being asked

We moved across from a desktop package eighteen months ago and I would not go back. Multi currency from the middle tier. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

The best mobile receipt capture in the category. Multi currency handling is genuinely correct on unrealised gains. Invoices go out looking professional with no design work.

What does not

Support response times slow noticeably at month end.

Cheslyn MalekaVerified

Supply Chain Manager

Manufacturing

NelspruitSole trader

5.0

13 Jun 2024

VAT season stopped being a crisis

We moved across from a desktop package eighteen months ago and I would not go back. Multi currency from the middle tier. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Large global template and app ecosystem. Invoices go out looking professional with no design work. Multi currency handling is genuinely correct on unrealised gains.

What does not

Support response times slow noticeably at month end.

Danielle VenterVerified

Founder

Marketing and advertising

Pretoria2 to 10 employees

3.0

06 Jun 2024

Good ledger, disappointing reporting

It has been fine, with a couple of persistent irritations. Large global template and app ecosystem. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

Large global template and app ecosystem. The mobile app is useful for approving payments.

What does not

Getting a person on the phone is difficult. There is no direct submission to eFiling, so the return is captured by hand.

Kevin Coetzee

Creditors Clerk

Construction

GeorgeSole trader

4.0

23 May 2024

Solid, boring, and that is exactly what I wanted

Our practice put four clients on this before we moved our own business across. Multi currency from the middle tier. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Large global template and app ecosystem. Multi currency handling is genuinely correct on unrealised gains. Bank feeds match transactions accurately and the rules learn quickly.

What does not

Support response times slow noticeably at month end.

Ilze DlaminiVerified

Debtors Manager

Retail

Cape Town51 to 200 employees

3.0

22 May 2024

Does the job, will not delight you

It has been fine, with a couple of persistent irritations. The best mobile receipt capture in the category. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

Reporting and budgeting well ahead of its price point. The core ledger is reliable.

What does not

Bank feeds drop and need reauthorising more often than they should. The report customisation is limited.

Sipho Windvogel

Operations Director

Insurance

Zimbabwe201 to 500 employees

4.0

20 May 2024

Does the compliance work without being asked

We moved across from a desktop package eighteen months ago and I would not go back. Reporting and budgeting well ahead of its price point. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Reporting and budgeting well ahead of its price point. Invoices go out looking professional with no design work. The audit trail has answered every query our auditors raised.

What does not

Reporting beyond the standard pack still ends up in a spreadsheet.

Kgomotso TitusVerified

Supply Chain Manager

Property and real estate

Richards Bay500 plus employees

4.0

17 May 2024

Finally a ledger our accountant does not complain about

After two years I can say the reconciliation time saving is real and it is significant. Large global template and app ecosystem. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Multi currency from the middle tier. Bank feeds match transactions accurately and the rules learn quickly. Multi currency handling is genuinely correct on unrealised gains.

What does not

Inventory is too basic for a stock heavy business.

268 verified reviews

We moved across from a desktop package eighteen months ago and I would not go back. Multi currency from the middle tier. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Large global template and app ecosystem. Invoices go out looking professional with no design work. Multi currency handling is genuinely correct on unrealised gains.

What does not

Support response times slow noticeably at month end.

Danielle VenterVerified

Founder

Marketing and advertising

Pretoria2 to 10 employees

3.0

06 Jun 2024

Good ledger, disappointing reporting

What works

Large global template and app ecosystem. The mobile app is useful for approving payments.

What does not

Getting a person on the phone is difficult. There is no direct submission to eFiling, so the return is captured by hand.

Kevin Coetzee

Creditors Clerk

Construction

GeorgeSole trader

4.0

23 May 2024

Solid, boring, and that is exactly what I wanted

What works

Large global template and app ecosystem. Multi currency handling is genuinely correct on unrealised gains. Bank feeds match transactions accurately and the rules learn quickly.

What does not

Support response times slow noticeably at month end.

Ilze DlaminiVerified

Debtors Manager

Retail

Cape Town51 to 200 employees

3.0

22 May 2024

Does the job, will not delight you

What works

Reporting and budgeting well ahead of its price point. The core ledger is reliable.

What does not

Bank feeds drop and need reauthorising more often than they should. The report customisation is limited.

Sipho Windvogel

Operations Director

Insurance

Zimbabwe201 to 500 employees

4.0

20 May 2024

Does the compliance work without being asked

What works

Reporting and budgeting well ahead of its price point. Invoices go out looking professional with no design work. The audit trail has answered every query our auditors raised.

What does not

Reporting beyond the standard pack still ends up in a spreadsheet.

Kgomotso TitusVerified

Supply Chain Manager

Property and real estate

Richards Bay500 plus employees

4.0

17 May 2024

Finally a ledger our accountant does not complain about

What works

Multi currency from the middle tier. Bank feeds match transactions accurately and the rules learn quickly. Multi currency handling is genuinely correct on unrealised gains.

What does not

Inventory is too basic for a stock heavy business.