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  4. Reviews

268 verified reviews

QuickBooks Online reviews

Every published review of QuickBooks Online, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

268 reviews match · page 4 of 27

DN

Deven NelVerified

Logistics Coordinator

Food and beverageZimbabweZimbabwe11 to 50 employees
3.0
27 Jun 2026

Fine for us, would not recommend for stock heavy businesses

Good enough that changing again is not worth the disruption. Reporting and budgeting well ahead of its price point. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

Multi currency from the middle tier. Pricing is predictable with no surprise increases.

What does not

The report customisation is limited. Getting a person on the phone is difficult.

Used for more than 5 years
IS

Ilze Singh

Chief Executive Officer

InsuranceSouth AfricaCenturionSole trader
4.0
26 Jun 2026

Solid, boring, and that is exactly what I wanted

I run the books for three related companies and this is the first system that has kept up. Reporting and budgeting well ahead of its price point. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Reporting and budgeting well ahead of its price point. Multi currency handling is genuinely correct on unrealised gains. Month end close has dropped from six days to two.

What does not

Support response times slow noticeably at month end.

Used for 6 to 12 months
NH

Nokuthula HlungwaniVerified

Group Financial Manager

HealthcareSouth AfricaRustenburg11 to 50 employees
1.0
25 Jun 2026

Not built for a South African VAT vendor

The trial went well. Live use with real volume did not. The honest position is that the parts we were sold on never worked the way they were demonstrated. It has cost us more time than it has saved. We moved to an alternative and the difference was immediate.

What works

The invoicing side works.

What does not

Migration lost historical detail we needed for the audit. Bank feed failures went unresolved for weeks. The VAT handling required constant manual correction.

Used for 6 to 12 months
JM

Jenna Mashaba

Audit Manager

AccountingSouth AfricaStellenbosch500 plus employees
4.0
17 Jun 2026

Bank feeds alone justify the subscription

After two years I can say the reconciliation time saving is real and it is significant. Multi currency from the middle tier. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

The best mobile receipt capture in the category. The audit trail has answered every query our auditors raised. Month end close has dropped from six days to two.

What does not

The interface has not aged well.

Used for 6 to 12 months
KJ

Kabelo JoubertVerified

Supply Chain Manager

Non profitSouth AfricaRustenburg51 to 200 employees
2.0
16 Jun 2026

Support took eleven days to answer a VAT query

I have spent more time working around this than working in it. The thing worth knowing is that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. Test it hard during the trial with real volume before committing.

What works

It is inexpensive.

What does not

The VAT handling required constant manual correction. Support responses were slow and generic. Bank feed failures went unresolved for weeks.

Used for 2 to 5 years
PR

Palesa RadebeVerified

Practice Manager

ConstructionSouth AfricaSandton2 to 10 employees
4.0
15 Jun 2026

Bank feeds alone justify the subscription

We moved across from a desktop package eighteen months ago and I would not go back. The best mobile receipt capture in the category. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

The best mobile receipt capture in the category. The audit trail has answered every query our auditors raised. VAT201 figures come out right without a manual working paper.

What does not

Support response times slow noticeably at month end.

Used for 6 to 12 months
BM

Bradley MoodleyVerified

Operations Manager

TelecommunicationsSouth AfricaBloemfontein2 to 10 employees
2.0
15 Jun 2026

Migrated away after fourteen months

I have spent more time working around this than working in it. For context, the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. It may suit a simpler business than ours.

What works

The invoicing side works.

What does not

Support responses were slow and generic. Bank feed failures went unresolved for weeks. The VAT handling required constant manual correction.

Response from the vendor25 Jun 2026

Thank you for this. We recognise the pricing concern and would like to review your plan with you, as there may be a better fit for your usage. Our team will be in touch.

Used for 1 to 2 years
RM

Ravi MabundaVerified

Founder

Information technologySouth AfricaDurban500 plus employees
2.0
15 Jun 2026

The bank feed problems never got fixed

We committed to this on a recommendation and I regret not testing it properly first. In practice, the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. Test it hard during the trial with real volume before committing.

What works

Setup was quick.

What does not

Bank feed failures went unresolved for weeks. Support responses were slow and generic. The VAT handling required constant manual correction.

Used for more than 5 years
DM

Denise MabundaVerified

Managing Director

Property and real estateSouth AfricaBloemfontein2 to 10 employees
4.0
14 Jun 2026

Does the compliance work without being asked

We moved across from a desktop package eighteen months ago and I would not go back. Large global template and app ecosystem. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Multi currency from the middle tier. Bank feeds match transactions accurately and the rules learn quickly. Our accountant has their own login at no extra cost.

What does not

The interface has not aged well.

Used for 6 to 12 months
SC

Sanele ChaukeVerified

Production Manager

Professional consultingSouth AfricaRustenburg500 plus employees
4.0
14 Jun 2026

Solid, boring, and that is exactly what I wanted

After two years I can say the reconciliation time saving is real and it is significant. Multi currency from the middle tier. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Reporting and budgeting well ahead of its price point. Month end close has dropped from six days to two. Invoices go out looking professional with no design work.

What does not

Support response times slow noticeably at month end.

Used for 2 to 5 years
Previous1...345...27Next

4.0

Overall

from 268 reviews

75% positive17% neutral8% critical

Rating distribution

5
97 of 268
4
104 of 268
3
46 of 268
2
17 of 268
1
4 of 268

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