219 verified reviews

Salesforce Sales Cloud reviews

Every published review of Salesforce Sales Cloud, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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219 reviews match · page 16 of 22

Sarah MaharajVerified

Head of Marketing

Professional consulting

East LondonSole trader

5.0

24 Jan 2025

Set up in a week, adopted in two

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. The largest application ecosystem in business software. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Territory, quota and forecasting that hold up at scale. Email sync captures conversations without anyone copying anything. Quoting from the record removed a handoff to admin.

What does not

Onboarding a new rep takes longer than it should.

Sunette OctoberVerified

Account Executive

Food and beverage

Kimberley11 to 50 employees

5.0

16 Jan 2025

Forecast is within five percent every month

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Deep local partner community in Johannesburg and Cape Town. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Territory, quota and forecasting that hold up at scale. The mobile app works well enough for a rep between meetings. Quoting from the record removed a handoff to admin.

What does not

The features we needed sat one tier above the one we were quoted.

Megan Phiri

Business Development Manager

Recruitment

East London51 to 200 employees

5.0

15 Jan 2025

Reps update it without being nagged

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Will model any sales process you can describe. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Will model any sales process you can describe. The pipeline view gives an honest picture of the month. The mobile app works well enough for a rep between meetings.

What does not

The features we needed sat one tier above the one we were quoted.

Mbali NkunaVerified

Sales Director

Information technology

Zambia51 to 200 employees

4.0

04 Jan 2025

Quoting from the CRM removed a whole handoff

The automation removed about four hours a week of follow up admin per rep. Deep local partner community in Johannesburg and Cape Town. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Territory, quota and forecasting that hold up at scale. Quoting from the record removed a handoff to admin. Reporting answers the questions the sales meeting actually asks.

What does not

Onboarding a new rep takes longer than it should.

Sibusiso Baloyi

Partner

Mining services

Kimberley201 to 500 employees

4.0

31 Dec 2024

Quoting from the CRM removed a whole handoff

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Will model any sales process you can describe. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

The largest application ecosystem in business software. Email sync captures conversations without anyone copying anything. The mobile app works well enough for a rep between meetings.

What does not

The features we needed sat one tier above the one we were quoted.

Nadia MahlanguVerified

Account Executive

Information technology

Pietermaritzburg500 plus employees

5.0

28 Dec 2024

Reps update it without being nagged

We moved off a spreadsheet and the difference in forecast quality was immediate. Deep local partner community in Johannesburg and Cape Town. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

The largest application ecosystem in business software. Quoting from the record removed a handoff to admin. The pipeline view gives an honest picture of the month.

What does not

Onboarding a new rep takes longer than it should.

Bradley RamavhoyaVerified

Digital Marketing Manager

Food and beverage

Randburg500 plus employees

5.0

24 Dec 2024

Set up in a week, adopted in two

We moved off a spreadsheet and the difference in forecast quality was immediate. The largest application ecosystem in business software. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

The largest application ecosystem in business software. Quoting from the record removed a handoff to admin. Reporting answers the questions the sales meeting actually asks.

What does not

Billing in dollars makes the annual budget a moving target.

Cheslyn SolomonsVerified

Sales Director

Insurance

Richards Bay51 to 200 employees

4.0

18 Dec 2024

Worth every rand once the automation was built

What works

The largest application ecosystem in business software. Reporting answers the questions the sales meeting actually asks. Email sync captures conversations without anyone copying anything.

What does not

Billing in dollars makes the annual budget a moving target.

Kabelo BennettVerified

Marketing Manager

Marketing and advertising

SandtonSole trader

3.0

29 Nov 2024

Fine once we stopped trying to use everything

We use about a third of it and pay for all of it. Will model any sales process you can describe. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. I would shortlist it, not necessarily pick it.

What works

The largest application ecosystem in business software. Contact and deal management are solid.

What does not

Reporting is limited without moving up a tier. There is no local accounting integration without Zapier.

Ashwin MalekaVerified

Creative Director

Insurance

Vereeniging201 to 500 employees

5.0

19 Nov 2024

The pipeline is finally accurate

The automation removed about four hours a week of follow up admin per rep. Deep local partner community in Johannesburg and Cape Town. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

The largest application ecosystem in business software. Automation handles the follow up sequence reps used to forget. Reporting answers the questions the sales meeting actually asks.

What does not

Billing in dollars makes the annual budget a moving target.

219 verified reviews

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Will model any sales process you can describe. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

The largest application ecosystem in business software. Email sync captures conversations without anyone copying anything. The mobile app works well enough for a rep between meetings.

What does not

The features we needed sat one tier above the one we were quoted.

Nadia MahlanguVerified

Account Executive

Information technology

Pietermaritzburg500 plus employees

5.0

28 Dec 2024

Reps update it without being nagged

What works

The largest application ecosystem in business software. Quoting from the record removed a handoff to admin. The pipeline view gives an honest picture of the month.

What does not

Onboarding a new rep takes longer than it should.

Bradley RamavhoyaVerified

Digital Marketing Manager

Food and beverage

Randburg500 plus employees

5.0

24 Dec 2024

Set up in a week, adopted in two

What works

The largest application ecosystem in business software. Quoting from the record removed a handoff to admin. Reporting answers the questions the sales meeting actually asks.

What does not

Billing in dollars makes the annual budget a moving target.

Cheslyn SolomonsVerified

Sales Director

Insurance

Richards Bay51 to 200 employees

4.0

18 Dec 2024

Worth every rand once the automation was built

What works

The largest application ecosystem in business software. Reporting answers the questions the sales meeting actually asks. Email sync captures conversations without anyone copying anything.

What does not

Billing in dollars makes the annual budget a moving target.

Kabelo BennettVerified

Marketing Manager

Marketing and advertising

SandtonSole trader

3.0

29 Nov 2024

Fine once we stopped trying to use everything

What works

The largest application ecosystem in business software. Contact and deal management are solid.

What does not

Reporting is limited without moving up a tier. There is no local accounting integration without Zapier.

Ashwin MalekaVerified

Creative Director

Insurance

Vereeniging201 to 500 employees

5.0

19 Nov 2024

The pipeline is finally accurate

The automation removed about four hours a week of follow up admin per rep. Deep local partner community in Johannesburg and Cape Town. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

The largest application ecosystem in business software. Automation handles the follow up sequence reps used to forget. Reporting answers the questions the sales meeting actually asks.

What does not

Billing in dollars makes the annual budget a moving target.