219 verified reviews

Salesforce Sales Cloud reviews

Every published review of Salesforce Sales Cloud, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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219 reviews match · page 17 of 22

Christiaan CupidoVerified

General Manager

Logistics and transport

Polokwane51 to 200 employees

4.0

10 Nov 2024

Set up in a week, adopted in two

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Will model any sales process you can describe. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

The largest application ecosystem in business software. The pipeline view gives an honest picture of the month. Reporting answers the questions the sales meeting actually asks.

What does not

The features we needed sat one tier above the one we were quoted.

Kirsten RamaphosaVerified

Head of Marketing

Non profit

GqeberhaSole trader

3.0

10 Nov 2024

Good CRM, poor reporting for the price

It is capable. Getting the team to use it consistently took much longer than the software took to set up. Will model any sales process you can describe. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

The largest application ecosystem in business software. The interface is clear once you learn it.

What does not

Support escalation is slow on technical issues. There is no local accounting integration without Zapier.

Marlize SeptemberVerified

Studio Manager

Agriculture

MidrandSole trader

4.0

01 Nov 2024

Set up in a week, adopted in two

We moved off a spreadsheet and the difference in forecast quality was immediate. Territory, quota and forecasting that hold up at scale. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Territory, quota and forecasting that hold up at scale. The pipeline view gives an honest picture of the month. Email sync captures conversations without anyone copying anything.

What does not

Onboarding a new rep takes longer than it should.

Sarisha Mnisi

Inside Sales Lead

Agriculture

Cape TownSole trader

5.0

20 Oct 2024

The pipeline is finally accurate

We moved off a spreadsheet and the difference in forecast quality was immediate. The largest application ecosystem in business software. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

The largest application ecosystem in business software. Quoting from the record removed a handoff to admin. Email sync captures conversations without anyone copying anything.

What does not

Onboarding a new rep takes longer than it should.

Nokuthula FortuinVerified

Regional Sales Manager

Education

Kimberley51 to 200 employees

5.0

03 Oct 2024

Quoting from the CRM removed a whole handoff

We moved off a spreadsheet and the difference in forecast quality was immediate. The largest application ecosystem in business software. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Deep local partner community in Johannesburg and Cape Town. Automation handles the follow up sequence reps used to forget. The pipeline view gives an honest picture of the month.

What does not

Billing in dollars makes the annual budget a moving target.

Chantelle SekhukhuneVerified

Key Accounts Manager

Non profit

Nigeria500 plus employees

5.0

16 Sept 2024

The pipeline is finally accurate

We moved off a spreadsheet and the difference in forecast quality was immediate. Territory, quota and forecasting that hold up at scale. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Will model any sales process you can describe. The pipeline view gives an honest picture of the month. Automation handles the follow up sequence reps used to forget.

What does not

Onboarding a new rep takes longer than it should.

Hendrik MoodleyVerified

Head of Revenue

Security services

Richards Bay2 to 10 employees

4.0

13 Sept 2024

Set up in a week, adopted in two

The automation removed about four hours a week of follow up admin per rep. Deep local partner community in Johannesburg and Cape Town. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Will model any sales process you can describe. The mobile app works well enough for a rep between meetings. Quoting from the record removed a handoff to admin.

What does not

Onboarding a new rep takes longer than it should.

Katlego PhiriVerified

Brand Manager

Recruitment

Pietermaritzburg500 plus employees

5.0

04 Sept 2024

The pipeline is finally accurate

We moved off a spreadsheet and the difference in forecast quality was immediate. Will model any sales process you can describe. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Deep local partner community in Johannesburg and Cape Town. Reporting answers the questions the sales meeting actually asks. The mobile app works well enough for a rep between meetings.

What does not

Billing in dollars makes the annual budget a moving target.

Andrew Baloyi

Partner

Manufacturing

Cape Town2 to 10 employees

4.0

28 Aug 2024

Worth every rand once the automation was built

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Will model any sales process you can describe. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Deep local partner community in Johannesburg and Cape Town. The mobile app works well enough for a rep between meetings. Email sync captures conversations without anyone copying anything.

What does not

The features we needed sat one tier above the one we were quoted.

Tshepo TitusVerified

Regional Sales Manager

Food and beverage

Somerset West11 to 50 employees

3.0

13 Aug 2024

Fine once we stopped trying to use everything

We use about a third of it and pay for all of it. The largest application ecosystem in business software. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. I would shortlist it, not necessarily pick it.

What works

The largest application ecosystem in business software. Setup was fast.

What does not

There is no local accounting integration without Zapier. Reporting is limited without moving up a tier.

219 verified reviews

We moved off a spreadsheet and the difference in forecast quality was immediate. The largest application ecosystem in business software. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Deep local partner community in Johannesburg and Cape Town. Automation handles the follow up sequence reps used to forget. The pipeline view gives an honest picture of the month.

What does not

Billing in dollars makes the annual budget a moving target.

Chantelle SekhukhuneVerified

Key Accounts Manager

Non profit

Nigeria500 plus employees

5.0

16 Sept 2024

The pipeline is finally accurate

We moved off a spreadsheet and the difference in forecast quality was immediate. Territory, quota and forecasting that hold up at scale. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Will model any sales process you can describe. The pipeline view gives an honest picture of the month. Automation handles the follow up sequence reps used to forget.

What does not

Onboarding a new rep takes longer than it should.

Hendrik MoodleyVerified

Head of Revenue

Security services

Richards Bay2 to 10 employees

4.0

13 Sept 2024

Set up in a week, adopted in two

What works

Will model any sales process you can describe. The mobile app works well enough for a rep between meetings. Quoting from the record removed a handoff to admin.

What does not

Onboarding a new rep takes longer than it should.

Katlego PhiriVerified

Brand Manager

Recruitment

Pietermaritzburg500 plus employees

5.0

04 Sept 2024

The pipeline is finally accurate

What works

Deep local partner community in Johannesburg and Cape Town. Reporting answers the questions the sales meeting actually asks. The mobile app works well enough for a rep between meetings.

What does not

Billing in dollars makes the annual budget a moving target.

Andrew Baloyi

Partner

Manufacturing

Cape Town2 to 10 employees

4.0

28 Aug 2024

Worth every rand once the automation was built

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Will model any sales process you can describe. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Deep local partner community in Johannesburg and Cape Town. The mobile app works well enough for a rep between meetings. Email sync captures conversations without anyone copying anything.

What does not

The features we needed sat one tier above the one we were quoted.

Tshepo TitusVerified

Regional Sales Manager

Food and beverage

Somerset West11 to 50 employees

3.0

13 Aug 2024

Fine once we stopped trying to use everything

What works

The largest application ecosystem in business software. Setup was fast.

What does not

There is no local accounting integration without Zapier. Reporting is limited without moving up a tier.