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219 verified reviews

Salesforce Sales Cloud reviews

Every published review of Salesforce Sales Cloud, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

219 reviews match · page 19 of 22

MS

Mbali SitholeVerified

Inside Sales Lead

ConstructionZimbabweZimbabwe500 plus employees
4.0
12 May 2024

Worth every rand once the automation was built

We moved off a spreadsheet and the difference in forecast quality was immediate. Deep local partner community in Johannesburg and Cape Town. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Deep local partner community in Johannesburg and Cape Town. Reporting answers the questions the sales meeting actually asks. Quoting from the record removed a handoff to admin.

What does not

Billing in dollars makes the annual budget a moving target.

Used for more than 5 years
GH

Grant HendricksVerified

Business Development Manager

AgricultureSouth AfricaBloemfontein51 to 200 employees
5.0
11 May 2024

Quoting from the CRM removed a whole handoff

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Territory, quota and forecasting that hold up at scale. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Will model any sales process you can describe. Reporting answers the questions the sales meeting actually asks. Email sync captures conversations without anyone copying anything.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 2 to 5 years
BR

Bongani RamavhoyaVerified

Studio Manager

Property and real estateSouth AfricaStellenbosch500 plus employees
4.0
07 May 2024

Quoting from the CRM removed a whole handoff

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. The largest application ecosystem in business software. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Will model any sales process you can describe. Quoting from the record removed a handoff to admin. Automation handles the follow up sequence reps used to forget.

What does not

Billing in dollars makes the annual budget a moving target.

Used for less than 6 months
MS

Mbali SolomonsVerified

Chief Operating Officer

EngineeringSouth AfricaVereenigingSole trader
3.0
05 May 2024

Exchange rate makes budgeting a yearly argument

Fine product, and the dollar billing makes the budget conversation annoying. Deep local partner community in Johannesburg and Cape Town. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Fine for our needs. Test it properly against your own requirements.

What works

The largest application ecosystem in business software. Contact and deal management are solid.

What does not

Reporting is limited without moving up a tier. There is no local accounting integration without Zapier.

Used for 1 to 2 years
NB

Nadia BothaVerified

Digital Marketing Manager

Professional consultingSouth AfricaKlerksdorp11 to 50 employees
3.0
27 Apr 2024

Fine once we stopped trying to use everything

Fine product, and the dollar billing makes the budget conversation annoying. Deep local partner community in Johannesburg and Cape Town. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. I would shortlist it, not necessarily pick it.

What works

Deep local partner community in Johannesburg and Cape Town. The interface is clear once you learn it.

What does not

There is no local accounting integration without Zapier. Reporting is limited without moving up a tier.

Used for more than 5 years
MO

Mandla OctoberVerified

Partner

Mining servicesSouth AfricaPaarl2 to 10 employees
3.0
31 Mar 2024

Exchange rate makes budgeting a yearly argument

It is capable. Getting the team to use it consistently took much longer than the software took to set up. Will model any sales process you can describe. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

Territory, quota and forecasting that hold up at scale. Setup was fast.

What does not

Reporting is limited without moving up a tier. There is no local accounting integration without Zapier.

Response from the vendor09 Apr 2024

We value the honest assessment. The bank feed reliability issue you mention has been addressed in a recent release, and we would encourage you to reconnect the affected accounts.

Used for 6 to 12 months
RS

Rhulani SolomonsVerified

Key Accounts Manager

Security servicesSouth AfricaGqeberha2 to 10 employees
4.0
26 Mar 2024

Worth every rand once the automation was built

We moved off a spreadsheet and the difference in forecast quality was immediate. Territory, quota and forecasting that hold up at scale. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Territory, quota and forecasting that hold up at scale. Email sync captures conversations without anyone copying anything. Reporting answers the questions the sales meeting actually asks.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 2 to 5 years
CS

Cheslyn SeptemberVerified

Head of Revenue

Legal servicesSouth AfricaDurban2 to 10 employees
2.0
26 Mar 2024

Nobody used it and we cancelled

Adoption failed and that is partly on us and partly on the product. In practice, the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. Test it hard during the trial with real volume before committing.

What works

The free tier let us evaluate properly.

What does not

Costs rose sharply at renewal. The mobile app is unreliable on a weak signal. Adoption never happened and the vendor offered no help with it.

Response from the vendor05 Apr 2024

We appreciate you taking the time to write this up. The support delay you experienced is not the standard we hold ourselves to, and we have followed up internally. Please reach out directly and we will assist.

Used for 1 to 2 years
NS

Neo Solomons

Chief Operating Officer

Security servicesSouth AfricaStellenbosch2 to 10 employees
4.0
22 Mar 2024

Forecast is within five percent every month

We moved off a spreadsheet and the difference in forecast quality was immediate. Deep local partner community in Johannesburg and Cape Town. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Deep local partner community in Johannesburg and Cape Town. Email sync captures conversations without anyone copying anything. The mobile app works well enough for a rep between meetings.

What does not

Onboarding a new rep takes longer than it should.

Used for more than 5 years
NR

Nadia RamaphosaVerified

Regional Sales Manager

HealthcareSouth AfricaPietermaritzburg2 to 10 employees
3.0
19 Mar 2024

Fine once we stopped trying to use everything

It is capable. Getting the team to use it consistently took much longer than the software took to set up. Deep local partner community in Johannesburg and Cape Town. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

Will model any sales process you can describe. The interface is clear once you learn it.

What does not

Support escalation is slow on technical issues. There is no local accounting integration without Zapier.

Used for 6 to 12 months
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4.1

Overall

from 219 reviews

78% positive16% neutral7% critical

Rating distribution

5
86 of 219
4
84 of 219
3
34 of 219
2
12 of 219
1
3 of 219

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