219 verified reviews

Salesforce Sales Cloud reviews

Every published review of Salesforce Sales Cloud, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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Preggie Ramavhoya

Head of Marketing

Accounting

Centurion11 to 50 employees

3.0

13 Aug 2024

Capable, but the team resisted it for months

It is capable. Getting the team to use it consistently took much longer than the software took to set up. The largest application ecosystem in business software. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. I would shortlist it, not necessarily pick it.

What works

Territory, quota and forecasting that hold up at scale. Contact and deal management are solid.

What does not

There is no local accounting integration without Zapier. Reporting is limited without moving up a tier.

Vikash AdamsVerified

Business Development Manager

Non profit

PretoriaSole trader

5.0

28 Jul 2024

Quoting from the CRM removed a whole handoff

The automation removed about four hours a week of follow up admin per rep. Deep local partner community in Johannesburg and Cape Town. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Will model any sales process you can describe. The mobile app works well enough for a rep between meetings. Quoting from the record removed a handoff to admin.

What does not

Onboarding a new rep takes longer than it should.

Kgomotso VenterVerified

Chief Operating Officer

Telecommunications

Polokwane500 plus employees

4.0

27 Jul 2024

Set up in a week, adopted in two

We moved off a spreadsheet and the difference in forecast quality was immediate. Deep local partner community in Johannesburg and Cape Town. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

The largest application ecosystem in business software. The mobile app works well enough for a rep between meetings. Quoting from the record removed a handoff to admin.

What does not

Onboarding a new rep takes longer than it should.

Rebecca ZuluVerified

Regional Sales Manager

Recruitment

Pietermaritzburg201 to 500 employees

5.0

02 Jul 2024

Set up in a week, adopted in two

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Territory, quota and forecasting that hold up at scale. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Will model any sales process you can describe. Automation handles the follow up sequence reps used to forget. The pipeline view gives an honest picture of the month.

What does not

Onboarding a new rep takes longer than it should.

Suresh MashabaVerified

Head of Revenue

Recruitment

Centurion500 plus employees

5.0

25 Jun 2024

Worth every rand once the automation was built

The automation removed about four hours a week of follow up admin per rep. Territory, quota and forecasting that hold up at scale. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

The largest application ecosystem in business software. The pipeline view gives an honest picture of the month. Reporting answers the questions the sales meeting actually asks.

What does not

The features we needed sat one tier above the one we were quoted.

David TaylorVerified

Chief Operating Officer

Legal services

Stellenbosch51 to 200 employees

4.0

22 Jun 2024

Set up in a week, adopted in two

The automation removed about four hours a week of follow up admin per rep. Territory, quota and forecasting that hold up at scale. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Will model any sales process you can describe. Reporting answers the questions the sales meeting actually asks. The mobile app works well enough for a rep between meetings.

What does not

Billing in dollars makes the annual budget a moving target.

Khanyisile WindvogelVerified

Brand Manager

Marketing and advertising

Midrand11 to 50 employees

4.0

22 Jun 2024

Set up in a week, adopted in two

The automation removed about four hours a week of follow up admin per rep. Deep local partner community in Johannesburg and Cape Town. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Territory, quota and forecasting that hold up at scale. Automation handles the follow up sequence reps used to forget. The pipeline view gives an honest picture of the month.

What does not

Billing in dollars makes the annual budget a moving target.

Mpho BennettVerified

Inside Sales Lead

Property and real estate

Cape Town500 plus employees

3.0

14 Jun 2024

Capable, but the team resisted it for months

We use about a third of it and pay for all of it. Deep local partner community in Johannesburg and Cape Town. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. It is a reasonable choice, provided you know what it does not do.

What works

Deep local partner community in Johannesburg and Cape Town. The interface is clear once you learn it.

What does not

There is no local accounting integration without Zapier. The interface is dense for a new user.

Response from the vendor24 Jun 2024

We value the honest assessment. The bank feed reliability issue you mention has been addressed in a recent release, and we would encourage you to reconnect the affected accounts.

Shalini MudauVerified

Founder

Wholesale and distribution

Pretoria2 to 10 employees

5.0

07 Jun 2024

Quoting from the CRM removed a whole handoff

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Deep local partner community in Johannesburg and Cape Town. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Deep local partner community in Johannesburg and Cape Town. Quoting from the record removed a handoff to admin. The mobile app works well enough for a rep between meetings.

What does not

The features we needed sat one tier above the one we were quoted.

Marlize RobertsVerified

Regional Sales Manager

Financial services

PretoriaSole trader

4.0

31 May 2024

Worth every rand once the automation was built

The automation removed about four hours a week of follow up admin per rep. Will model any sales process you can describe. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Deep local partner community in Johannesburg and Cape Town. The pipeline view gives an honest picture of the month. The mobile app works well enough for a rep between meetings.

What does not

Billing in dollars makes the annual budget a moving target.

219 verified reviews

The automation removed about four hours a week of follow up admin per rep. Territory, quota and forecasting that hold up at scale. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Will model any sales process you can describe. Reporting answers the questions the sales meeting actually asks. The mobile app works well enough for a rep between meetings.

What does not

Billing in dollars makes the annual budget a moving target.

Khanyisile WindvogelVerified

Brand Manager

Marketing and advertising

Midrand11 to 50 employees

4.0

22 Jun 2024

Set up in a week, adopted in two

The automation removed about four hours a week of follow up admin per rep. Deep local partner community in Johannesburg and Cape Town. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Territory, quota and forecasting that hold up at scale. Automation handles the follow up sequence reps used to forget. The pipeline view gives an honest picture of the month.

What does not

Billing in dollars makes the annual budget a moving target.

Mpho BennettVerified

Inside Sales Lead

Property and real estate

Cape Town500 plus employees

3.0

14 Jun 2024

Capable, but the team resisted it for months

What works

Deep local partner community in Johannesburg and Cape Town. The interface is clear once you learn it.

What does not

There is no local accounting integration without Zapier. The interface is dense for a new user.

Response from the vendor24 Jun 2024

We value the honest assessment. The bank feed reliability issue you mention has been addressed in a recent release, and we would encourage you to reconnect the affected accounts.

Shalini MudauVerified

Founder

Wholesale and distribution

Pretoria2 to 10 employees

5.0

07 Jun 2024

Quoting from the CRM removed a whole handoff

What works

Deep local partner community in Johannesburg and Cape Town. Quoting from the record removed a handoff to admin. The mobile app works well enough for a rep between meetings.

What does not

The features we needed sat one tier above the one we were quoted.

Marlize RobertsVerified

Regional Sales Manager

Financial services

PretoriaSole trader

4.0

31 May 2024

Worth every rand once the automation was built

What works

Deep local partner community in Johannesburg and Cape Town. The pipeline view gives an honest picture of the month. The mobile app works well enough for a rep between meetings.

What does not

Billing in dollars makes the annual budget a moving target.