156 verified reviews

Smartsheet reviews

Every published review of Smartsheet, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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156 reviews match · page 13 of 16

Annelize RadebeVerified

Head of Delivery

Manufacturing

Durban11 to 50 employees

4.0

09 Oct 2024

Client reporting takes minutes now

We rolled it out to twenty two people and adoption was close to complete within a month. An Excel like formula language spreadsheet users already know. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Portfolio roll ups that give a programme director one honest view. Time tracking sits with the tasks, so billing is accurate. The mobile app is good enough for approvals on the road.

What does not

Seat bands mean paying for people who do not exist.

Ravi ChaukeVerified

Procurement Manager

Non profit

Pretoria51 to 200 employees

3.0

04 Oct 2024

Great tool, we built it badly at first

It works, we just had to redo our structure after four months of getting it wrong. Resource allocation across many concurrent projects. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Fine for our needs. Test it properly against your own requirements.

What works

An Excel like formula language spreadsheet users already know. Task management is reliable.

What does not

Performance degrades on a large workspace. Dollar pricing makes the budget unpredictable.

Naresh LombardVerified

Digital Marketing Manager

Wholesale and distribution

Durban500 plus employees

5.0

02 Oct 2024

The whole team adopted it in a fortnight

Client status reporting used to take a morning a week. Now it takes ten minutes. Critical path scheduling with dependencies and baselines. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Resource allocation across many concurrent projects. The mobile app is good enough for approvals on the road. Templates mean a new project is set up in minutes.

What does not

Seat bands mean paying for people who do not exist.

Sunette LombardVerified

PMO Lead

Property and real estate

Kimberley201 to 500 employees

4.0

02 Oct 2024

The whole team adopted it in a fortnight

We rolled it out to twenty two people and adoption was close to complete within a month. Critical path scheduling with dependencies and baselines. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Portfolio roll ups that give a programme director one honest view. Automation handles the routine handoffs between teams. The mobile app is good enough for approvals on the road.

What does not

Without governance the number of boards grows out of control.

Johan KannemeyerVerified

Head of Delivery

Construction

Zambia500 plus employees

5.0

27 Sept 2024

Visibility across twelve projects, finally

The team asked to keep it after the trial, which has never happened before. An Excel like formula language spreadsheet users already know. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

An Excel like formula language spreadsheet users already know. Time tracking sits with the tasks, so billing is accurate. The mobile app is good enough for approvals on the road.

What does not

Reporting is weaker than the task management.

Refilwe RadebeVerified

Studio Manager

Retail

Nigeria2 to 10 employees

4.0

26 Sept 2024

Simple enough that people actually use it

Client status reporting used to take a morning a week. Now it takes ten minutes. An Excel like formula language spreadsheet users already know. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Critical path scheduling with dependencies and baselines. Everyone can see what is due this week without asking. Client facing views mean fewer status emails.

What does not

Without governance the number of boards grows out of control.

Johan Nkosi

IT Manager

Legal services

George11 to 50 employees

5.0

23 Sept 2024

The whole team adopted it in a fortnight

We rolled it out to twenty two people and adoption was close to complete within a month. Critical path scheduling with dependencies and baselines. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

An Excel like formula language spreadsheet users already know. Client facing views mean fewer status emails. Time tracking sits with the tasks, so billing is accurate.

What does not

Reporting is weaker than the task management.

Sanele BezuidenhoutVerified

Programme Director

Professional consulting

Durban500 plus employees

4.0

17 Sept 2024

Time tracking in the same tool changed our billing

We rolled it out to twenty two people and adoption was close to complete within a month. Critical path scheduling with dependencies and baselines. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Portfolio roll ups that give a programme director one honest view. Templates mean a new project is set up in minutes. Time tracking sits with the tasks, so billing is accurate.

What does not

Seat bands mean paying for people who do not exist.

Nicola SegwapaVerified

IT Manager

Recruitment

Johannesburg2 to 10 employees

4.0

15 Sept 2024

Simple enough that people actually use it

Client status reporting used to take a morning a week. Now it takes ten minutes. Portfolio roll ups that give a programme director one honest view. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Critical path scheduling with dependencies and baselines. Templates mean a new project is set up in minutes. Everyone can see what is due this week without asking.

What does not

Without governance the number of boards grows out of control.

Tracy Mthembu

Head of IT

Education

Somerset West500 plus employees

4.0

11 Sept 2024

The whole team adopted it in a fortnight

We rolled it out to twenty two people and adoption was close to complete within a month. An Excel like formula language spreadsheet users already know. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Resource allocation across many concurrent projects. Everyone can see what is due this week without asking. The mobile app is good enough for approvals on the road.

What does not

Seat bands mean paying for people who do not exist.

156 verified reviews

We rolled it out to twenty two people and adoption was close to complete within a month. Critical path scheduling with dependencies and baselines. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

An Excel like formula language spreadsheet users already know. Client facing views mean fewer status emails. Time tracking sits with the tasks, so billing is accurate.

What does not

Reporting is weaker than the task management.

Sanele BezuidenhoutVerified

Programme Director

Professional consulting

Durban500 plus employees

4.0

17 Sept 2024

Time tracking in the same tool changed our billing

We rolled it out to twenty two people and adoption was close to complete within a month. Critical path scheduling with dependencies and baselines. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Portfolio roll ups that give a programme director one honest view. Templates mean a new project is set up in minutes. Time tracking sits with the tasks, so billing is accurate.

What does not

Seat bands mean paying for people who do not exist.

Nicola SegwapaVerified

IT Manager

Recruitment

Johannesburg2 to 10 employees

4.0

15 Sept 2024

Simple enough that people actually use it

What works

Critical path scheduling with dependencies and baselines. Templates mean a new project is set up in minutes. Everyone can see what is due this week without asking.

What does not

Without governance the number of boards grows out of control.

Tracy Mthembu

Head of IT

Education

Somerset West500 plus employees

4.0

11 Sept 2024

The whole team adopted it in a fortnight

We rolled it out to twenty two people and adoption was close to complete within a month. An Excel like formula language spreadsheet users already know. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Resource allocation across many concurrent projects. Everyone can see what is due this week without asking. The mobile app is good enough for approvals on the road.

What does not

Seat bands mean paying for people who do not exist.