156 verified reviews

Smartsheet reviews

Every published review of Smartsheet, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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156 reviews match · page 5 of 16

Nadia MnisiVerified

IT Manager

Motor trade

Gqeberha201 to 500 employees

5.0

11 Feb 2026

Simple enough that people actually use it

Client status reporting used to take a morning a week. Now it takes ten minutes. Critical path scheduling with dependencies and baselines. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Critical path scheduling with dependencies and baselines. Everyone can see what is due this week without asking. The mobile app is good enough for approvals on the road.

What does not

Seat bands mean paying for people who do not exist.

Johan IsaacsVerified

IT Manager

Insurance

Zimbabwe500 plus employees

4.0

02 Feb 2026

Simple enough that people actually use it

We rolled it out to twenty two people and adoption was close to complete within a month. Critical path scheduling with dependencies and baselines. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Portfolio roll ups that give a programme director one honest view. Everyone can see what is due this week without asking. Time tracking sits with the tasks, so billing is accurate.

What does not

Without governance the number of boards grows out of control.

Refilwe van WykVerified

Project Coordinator

Information technology

Centurion500 plus employees

5.0

31 Jan 2026

The whole team adopted it in a fortnight

The team asked to keep it after the trial, which has never happened before. An Excel like formula language spreadsheet users already know. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Critical path scheduling with dependencies and baselines. Templates mean a new project is set up in minutes. The mobile app is good enough for approvals on the road.

What does not

Reporting is weaker than the task management.

Achmat CupidoVerified

Head of Marketing

Non profit

Witbank201 to 500 employees

3.0

31 Jan 2026

Fine for tasks, weak for resourcing

Good tool. The pricing bands do not suit a team of our size. Portfolio roll ups that give a programme director one honest view. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

Critical path scheduling with dependencies and baselines. Setup was quick.

What does not

Dollar pricing makes the budget unpredictable. Performance degrades on a large workspace.

Andre Naidoo

Delivery Manager

Motor trade

Witbank51 to 200 employees

4.0

30 Jan 2026

Time tracking in the same tool changed our billing

We rolled it out to twenty two people and adoption was close to complete within a month. Resource allocation across many concurrent projects. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Portfolio roll ups that give a programme director one honest view. Templates mean a new project is set up in minutes. Time tracking sits with the tasks, so billing is accurate.

What does not

Without governance the number of boards grows out of control.

Ayanda CeleVerified

Brand Manager

Healthcare

Cape Town11 to 50 employees

5.0

20 Jan 2026

Client reporting takes minutes now

Client status reporting used to take a morning a week. Now it takes ten minutes. Resource allocation across many concurrent projects. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Portfolio roll ups that give a programme director one honest view. The mobile app is good enough for approvals on the road. Time tracking sits with the tasks, so billing is accurate.

What does not

Without governance the number of boards grows out of control.

Sarah SmithVerified

Operations Manager

Mining services

Nelspruit2 to 10 employees

5.0

17 Jan 2026

Simple enough that people actually use it

The team asked to keep it after the trial, which has never happened before. Portfolio roll ups that give a programme director one honest view. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Portfolio roll ups that give a programme director one honest view. Time tracking sits with the tasks, so billing is accurate. The mobile app is good enough for approvals on the road.

What does not

Without governance the number of boards grows out of control.

Nicola FourieVerified

Senior Project Manager

Mining services

Cape Town201 to 500 employees

4.0

14 Jan 2026

Simple enough that people actually use it

Client status reporting used to take a morning a week. Now it takes ten minutes. Critical path scheduling with dependencies and baselines. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Resource allocation across many concurrent projects. The mobile app is good enough for approvals on the road. Automation handles the routine handoffs between teams.

What does not

Reporting is weaker than the task management.

Musa ReddyVerified

Head of Delivery

Food and beverage

Vereeniging500 plus employees

4.0

13 Jan 2026

Client reporting takes minutes now

The team asked to keep it after the trial, which has never happened before. Portfolio roll ups that give a programme director one honest view. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Critical path scheduling with dependencies and baselines. Automation handles the routine handoffs between teams. Client facing views mean fewer status emails.

What does not

Reporting is weaker than the task management.

Zaida PetersenVerified

Scrum Master

Security services

George2 to 10 employees

5.0

09 Jan 2026

Client reporting takes minutes now

What works

Portfolio roll ups that give a programme director one honest view. Time tracking sits with the tasks, so billing is accurate. Templates mean a new project is set up in minutes.

What does not

Reporting is weaker than the task management.

156 verified reviews

Client status reporting used to take a morning a week. Now it takes ten minutes. Critical path scheduling with dependencies and baselines. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Resource allocation across many concurrent projects. The mobile app is good enough for approvals on the road. Automation handles the routine handoffs between teams.

What does not

Reporting is weaker than the task management.

Musa ReddyVerified

Head of Delivery

Food and beverage

Vereeniging500 plus employees

4.0

13 Jan 2026

Client reporting takes minutes now

The team asked to keep it after the trial, which has never happened before. Portfolio roll ups that give a programme director one honest view. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Critical path scheduling with dependencies and baselines. Automation handles the routine handoffs between teams. Client facing views mean fewer status emails.

What does not

Reporting is weaker than the task management.

Zaida PetersenVerified

Scrum Master

Security services

George2 to 10 employees

5.0

09 Jan 2026

Client reporting takes minutes now

What works

Portfolio roll ups that give a programme director one honest view. Time tracking sits with the tasks, so billing is accurate. Templates mean a new project is set up in minutes.

What does not

Reporting is weaker than the task management.