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156 verified reviews

Smartsheet reviews

Every published review of Smartsheet, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

156 reviews match · page 7 of 16

AF

Ayanda FourieVerified

Senior Project Manager

EngineeringSouth AfricaCape Town500 plus employees
4.0
16 Nov 2025

Visibility across twelve projects, finally

We rolled it out to twenty two people and adoption was close to complete within a month. Portfolio roll ups that give a programme director one honest view. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Critical path scheduling with dependencies and baselines. Everyone can see what is due this week without asking. Time tracking sits with the tasks, so billing is accurate.

What does not

Without governance the number of boards grows out of control.

Used for 1 to 2 years
MN

Mbali NkunaVerified

Studio Manager

Food and beverageSouth AfricaStellenbosch500 plus employees
3.0
11 Nov 2025

Fine for tasks, weak for resourcing

Good tool. The pricing bands do not suit a team of our size. An Excel like formula language spreadsheet users already know. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Fine for our needs. Test it properly against your own requirements.

What works

An Excel like formula language spreadsheet users already know. Task management is reliable.

What does not

There is no native time tracking. Dollar pricing makes the budget unpredictable.

Used for 2 to 5 years
SK

Stefan KrugerVerified

Operations Director

EducationSouth AfricaStellenboschSole trader
4.0
01 Nov 2025

Time tracking in the same tool changed our billing

The team asked to keep it after the trial, which has never happened before. An Excel like formula language spreadsheet users already know. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

An Excel like formula language spreadsheet users already know. Client facing views mean fewer status emails. Time tracking sits with the tasks, so billing is accurate.

What does not

Seat bands mean paying for people who do not exist.

Used for 6 to 12 months
CN

Charmaine NetshitenzheVerified

Delivery Manager

Financial servicesSouth AfricaPaarl500 plus employees
4.0
19 Oct 2025

Time tracking in the same tool changed our billing

The team asked to keep it after the trial, which has never happened before. Resource allocation across many concurrent projects. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Resource allocation across many concurrent projects. Time tracking sits with the tasks, so billing is accurate. Templates mean a new project is set up in minutes.

What does not

Seat bands mean paying for people who do not exist.

Used for more than 5 years
RP

Rhulani PillayVerified

Digital Marketing Manager

Legal servicesSouth AfricaPolokwaneSole trader
5.0
06 Oct 2025

Time tracking in the same tool changed our billing

The team asked to keep it after the trial, which has never happened before. An Excel like formula language spreadsheet users already know. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

An Excel like formula language spreadsheet users already know. Client facing views mean fewer status emails. The mobile app is good enough for approvals on the road.

What does not

Reporting is weaker than the task management.

Used for 1 to 2 years
JM

Johan MudauVerified

Logistics Coordinator

Property and real estateSouth AfricaVereeniging11 to 50 employees
4.0
05 Oct 2025

The whole team adopted it in a fortnight

Client status reporting used to take a morning a week. Now it takes ten minutes. Resource allocation across many concurrent projects. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Resource allocation across many concurrent projects. Everyone can see what is due this week without asking. Client facing views mean fewer status emails.

What does not

Reporting is weaker than the task management.

Used for 6 to 12 months
LT

Lizelle TaylorVerified

Head of Delivery

Food and beverageSouth AfricaMidrand11 to 50 employees
5.0
02 Oct 2025

The whole team adopted it in a fortnight

The team asked to keep it after the trial, which has never happened before. An Excel like formula language spreadsheet users already know. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Critical path scheduling with dependencies and baselines. Automation handles the routine handoffs between teams. Everyone can see what is due this week without asking.

What does not

Without governance the number of boards grows out of control.

Used for 1 to 2 years
MI

Michelle IsaacsVerified

Head of Delivery

ManufacturingBotswanaBotswana11 to 50 employees
4.0
25 Sept 2025

Time tracking in the same tool changed our billing

Client status reporting used to take a morning a week. Now it takes ten minutes. Resource allocation across many concurrent projects. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Resource allocation across many concurrent projects. Templates mean a new project is set up in minutes. Automation handles the routine handoffs between teams.

What does not

Seat bands mean paying for people who do not exist.

Used for less than 6 months
SN

Siyabonga Ndlovu

Brand Manager

HealthcareSouth AfricaJohannesburg51 to 200 employees
5.0
20 Sept 2025

The whole team adopted it in a fortnight

The team asked to keep it after the trial, which has never happened before. Portfolio roll ups that give a programme director one honest view. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Resource allocation across many concurrent projects. Automation handles the routine handoffs between teams. Time tracking sits with the tasks, so billing is accurate.

What does not

Seat bands mean paying for people who do not exist.

Used for less than 6 months
SB

Sarisha BezuidenhoutVerified

Head of IT

Professional consultingSouth AfricaNelspruit51 to 200 employees
4.0
18 Sept 2025

The whole team adopted it in a fortnight

We rolled it out to twenty two people and adoption was close to complete within a month. Critical path scheduling with dependencies and baselines. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Critical path scheduling with dependencies and baselines. The mobile app is good enough for approvals on the road. Automation handles the routine handoffs between teams.

What does not

Seat bands mean paying for people who do not exist.

Used for less than 6 months
Previous1...678...16Next

4.0

Overall

from 156 reviews

75% positive17% neutral8% critical

Rating distribution

5
56 of 156
4
61 of 156
3
27 of 156
2
10 of 156
1
2 of 156

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