386 verified reviews
Every published review of Xero, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.
386 reviews match · page 20 of 39
OEOfentse Erasmus
Senior Bookkeeper
South AfricaKimberley51 to 200 employeesIt has been fine, with a couple of persistent irritations. Genuinely strong multi currency handling. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. I would shortlist it, not necessarily pick it.
What works
The best bank reconciliation experience in the category. Invoicing is quick once the templates are set.
What does not
The report customisation is limited. Bank feeds drop and need reauthorising more often than they should.
Response from the vendor17 Oct 2025
Thank you for the feedback and for being a customer. We have shared your comments on the mobile experience with our product team, and a redesigned application is currently in beta.
CDChristiaan DavidsVerified
Debtors Manager
BotswanaBotswana2 to 10 employeesI run the books for three related companies and this is the first system that has kept up. Unlimited users on every plan, which no local competitor matches. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.
What works
Unlimited users on every plan, which no local competitor matches. Invoices go out looking professional with no design work. VAT201 figures come out right without a manual working paper.
What does not
The interface has not aged well.
NRNicola ReddyVerified
Debtors Manager
South AfricaDurban51 to 200 employeesWe moved across from a desktop package eighteen months ago and I would not go back. Genuinely strong multi currency handling. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.
What works
Over a thousand connected applications. Bank feeds match transactions accurately and the rules learn quickly. Month end close has dropped from six days to two.
What does not
Inventory is too basic for a stock heavy business.
TMTshepo MudauVerified
Logistics Coordinator
South AfricaPietermaritzburg201 to 500 employeesAfter two years I can say the reconciliation time saving is real and it is significant. Genuinely strong multi currency handling. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.
What works
Genuinely strong multi currency handling. Month end close has dropped from six days to two. Our accountant has their own login at no extra cost.
What does not
Support response times slow noticeably at month end.
JPJohan PhiriVerified
Managing Director
South AfricaStellenbosch11 to 50 employeesIt has been fine, with a couple of persistent irritations. Over a thousand connected applications. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.
What works
The best bank reconciliation experience in the category. Pricing is predictable with no surprise increases.
What does not
Getting a person on the phone is difficult. The report customisation is limited.
YAYashika Adams
Supply Chain Manager
South AfricaRichards Bay51 to 200 employeesWe moved across from a desktop package eighteen months ago and I would not go back. Genuinely strong multi currency handling. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.
What works
The best bank reconciliation experience in the category. The audit trail has answered every query our auditors raised. Our accountant has their own login at no extra cost.
What does not
Support response times slow noticeably at month end.
NFNkateko FourieVerified
Debtors Manager
South AfricaKlerksdorp201 to 500 employeesAfter two years I can say the reconciliation time saving is real and it is significant. The best bank reconciliation experience in the category. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.
What works
Unlimited users on every plan, which no local competitor matches. The audit trail has answered every query our auditors raised. Multi currency handling is genuinely correct on unrealised gains.
What does not
Support response times slow noticeably at month end.
RBRajesh BothaVerified
Senior Bookkeeper
South AfricaDurban201 to 500 employeesGood enough that changing again is not worth the disruption. Over a thousand connected applications. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Fine for our needs. Test it properly against your own requirements.
What works
Over a thousand connected applications. The mobile app is useful for approving payments.
What does not
The report customisation is limited. Inventory cannot handle multiple warehouses.
WVWillem van WykVerified
Operations Director
South AfricaNelspruit201 to 500 employeesI run the books for three related companies and this is the first system that has kept up. Genuinely strong multi currency handling. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.
What works
The best bank reconciliation experience in the category. The audit trail has answered every query our auditors raised. VAT201 figures come out right without a manual working paper.
What does not
The interface has not aged well.
RWRudzani WindvogelVerified
Creditors Clerk
South AfricaCape Town2 to 10 employeesWe moved across from a desktop package eighteen months ago and I would not go back. Unlimited users on every plan, which no local competitor matches. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.
What works
Unlimited users on every plan, which no local competitor matches. Invoices go out looking professional with no design work. The audit trail has answered every query our auditors raised.
What does not
Support response times slow noticeably at month end.
