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264 verified reviews

Zoho CRM reviews

Every published review of Zoho CRM, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

264 reviews match · page 10 of 27

DF

Deven FletcherVerified

Head of Revenue

Motor tradeSouth AfricaWitbank51 to 200 employees
3.0
10 Dec 2025

Exchange rate makes budgeting a yearly argument

We use about a third of it and pay for all of it. Offline capable mobile app for reps between towns. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. I would shortlist it, not necessarily pick it.

What works

Offline capable mobile app for reps between towns. The interface is clear once you learn it.

What does not

There is no local accounting integration without Zapier. The interface is dense for a new user.

Used for 6 to 12 months
RS

Riedwaan Solomons

Marketing Manager

TelecommunicationsSouth AfricaRustenburg500 plus employees
2.0
10 Dec 2025

The features we bought it for were one tier up

Adoption failed and that is partly on us and partly on the product. The honest position is that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. We moved to an alternative and the difference was immediate.

What works

The free tier let us evaluate properly.

What does not

Costs rose sharply at renewal. The mobile app is unreliable on a weak signal. Adoption never happened and the vendor offered no help with it.

Used for less than 6 months
SR

Siyabonga RamaphosaVerified

Head of Revenue

Non profitSouth AfricaVereeniging2 to 10 employees
4.0
05 Dec 2025

Quoting from the CRM removed a whole handoff

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Offline capable mobile app for reps between towns. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Offline capable mobile app for reps between towns. Automation handles the follow up sequence reps used to forget. Email sync captures conversations without anyone copying anything.

What does not

Billing in dollars makes the annual budget a moving target.

Used for more than 5 years
RZ

Riedwaan ZuluVerified

General Manager

Property and real estateSouth AfricaPietermaritzburg2 to 10 employees
4.0
02 Dec 2025

Quoting from the CRM removed a whole handoff

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Offline capable mobile app for reps between towns. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Offline capable mobile app for reps between towns. Email sync captures conversations without anyone copying anything. Reporting answers the questions the sales meeting actually asks.

What does not

Onboarding a new rep takes longer than it should.

Used for 2 to 5 years
MM

Mulalo MaharajVerified

Key Accounts Manager

Wholesale and distributionSouth AfricaCape TownSole trader
5.0
18 Nov 2025

Set up in a week, adopted in two

We moved off a spreadsheet and the difference in forecast quality was immediate. Consent and data subject tooling that maps onto POPIA. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Offline capable mobile app for reps between towns. The mobile app works well enough for a rep between meetings. Quoting from the record removed a handoff to admin.

What does not

Billing in dollars makes the annual budget a moving target.

Used for more than 5 years
FM

Francois MahlanguVerified

Sales Manager

Information technologyNamibiaNamibiaSole trader
4.0
12 Nov 2025

Set up in a week, adopted in two

We moved off a spreadsheet and the difference in forecast quality was immediate. Consent and data subject tooling that maps onto POPIA. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Billed natively in rand, so the budget does not move with the exchange rate. The pipeline view gives an honest picture of the month. Automation handles the follow up sequence reps used to forget.

What does not

Onboarding a new rep takes longer than it should.

Used for more than 5 years
TP

Themba PetersenVerified

Inside Sales Lead

Food and beverageSouth AfricaCenturionSole trader
4.0
10 Nov 2025

Forecast is within five percent every month

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Workflow automation competitors reserve for enterprise tiers. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Offline capable mobile app for reps between towns. Automation handles the follow up sequence reps used to forget. Quoting from the record removed a handoff to admin.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 6 to 12 months
SC

Stefan ChettyVerified

Head of Marketing

RecruitmentSouth AfricaPietermaritzburg2 to 10 employees
4.0
03 Nov 2025

Set up in a week, adopted in two

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Workflow automation competitors reserve for enterprise tiers. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Workflow automation competitors reserve for enterprise tiers. Quoting from the record removed a handoff to admin. Reporting answers the questions the sales meeting actually asks.

What does not

Onboarding a new rep takes longer than it should.

Used for 1 to 2 years
RM

Riaan MalekaVerified

Sales Manager

Security servicesSouth AfricaWitbankSole trader
4.0
30 Oct 2025

Quoting from the CRM removed a whole handoff

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Consent and data subject tooling that maps onto POPIA. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Billed natively in rand, so the budget does not move with the exchange rate. Email sync captures conversations without anyone copying anything. Reporting answers the questions the sales meeting actually asks.

What does not

Onboarding a new rep takes longer than it should.

Used for 1 to 2 years
AM

Achmat MabasoVerified

Account Executive

InsuranceSouth AfricaPietermaritzburg500 plus employees
4.0
29 Oct 2025

The pipeline is finally accurate

We moved off a spreadsheet and the difference in forecast quality was immediate. Billed natively in rand, so the budget does not move with the exchange rate. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Offline capable mobile app for reps between towns. Email sync captures conversations without anyone copying anything. Reporting answers the questions the sales meeting actually asks.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 6 to 12 months
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4.2

Overall

from 264 reviews

83% positive13% neutral5% critical

Rating distribution

5
120 of 264
4
98 of 264
3
33 of 264
2
10 of 264
1
3 of 264

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