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  3. Zoho CRM
  4. Reviews

264 verified reviews

Zoho CRM reviews

Every published review of Zoho CRM, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

264 reviews match · page 11 of 27

JK

Johan KhumaloVerified

Account Executive

AccountingSouth AfricaRandburg2 to 10 employees
5.0
27 Oct 2025

Set up in a week, adopted in two

The automation removed about four hours a week of follow up admin per rep. Consent and data subject tooling that maps onto POPIA. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Billed natively in rand, so the budget does not move with the exchange rate. Quoting from the record removed a handoff to admin. Automation handles the follow up sequence reps used to forget.

What does not

Onboarding a new rep takes longer than it should.

Used for 6 to 12 months
AS

Andre SekhukhuneVerified

Business Development Manager

Information technologySouth AfricaCape Town201 to 500 employees
4.0
23 Oct 2025

Quoting from the CRM removed a whole handoff

We moved off a spreadsheet and the difference in forecast quality was immediate. Consent and data subject tooling that maps onto POPIA. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Workflow automation competitors reserve for enterprise tiers. The pipeline view gives an honest picture of the month. Email sync captures conversations without anyone copying anything.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 6 to 12 months
AZ

Annelize ZuluVerified

General Manager

Legal servicesSouth AfricaVereeniging2 to 10 employees
5.0
16 Oct 2025

The pipeline is finally accurate

The automation removed about four hours a week of follow up admin per rep. Billed natively in rand, so the budget does not move with the exchange rate. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Billed natively in rand, so the budget does not move with the exchange rate. The mobile app works well enough for a rep between meetings. Email sync captures conversations without anyone copying anything.

What does not

Onboarding a new rep takes longer than it should.

Used for 2 to 5 years
LM

Lungile MashabaVerified

Business Development Manager

Wholesale and distributionSouth AfricaNelspruit201 to 500 employees
5.0
14 Oct 2025

Forecast is within five percent every month

The automation removed about four hours a week of follow up admin per rep. Workflow automation competitors reserve for enterprise tiers. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Consent and data subject tooling that maps onto POPIA. Automation handles the follow up sequence reps used to forget. Reporting answers the questions the sales meeting actually asks.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 1 to 2 years
WM

Wayne MalekaVerified

Partner

Motor tradeSouth AfricaNelspruit201 to 500 employees
4.0
11 Oct 2025

Quoting from the CRM removed a whole handoff

We moved off a spreadsheet and the difference in forecast quality was immediate. Consent and data subject tooling that maps onto POPIA. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Consent and data subject tooling that maps onto POPIA. The mobile app works well enough for a rep between meetings. Reporting answers the questions the sales meeting actually asks.

What does not

Billing in dollars makes the annual budget a moving target.

Used for more than 5 years
CC

Charmaine ChettyVerified

Marketing Manager

Non profitSouth AfricaPolokwane500 plus employees
5.0
02 Oct 2025

Quoting from the CRM removed a whole handoff

The automation removed about four hours a week of follow up admin per rep. Offline capable mobile app for reps between towns. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Workflow automation competitors reserve for enterprise tiers. Automation handles the follow up sequence reps used to forget. The pipeline view gives an honest picture of the month.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 2 to 5 years
PV

Pieter van der MerweVerified

Key Accounts Manager

EducationSouth AfricaPietermaritzburg500 plus employees
4.0
29 Sept 2025

Quoting from the CRM removed a whole handoff

We moved off a spreadsheet and the difference in forecast quality was immediate. Offline capable mobile app for reps between towns. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Offline capable mobile app for reps between towns. Reporting answers the questions the sales meeting actually asks. The mobile app works well enough for a rep between meetings.

What does not

The features we needed sat one tier above the one we were quoted.

Used for more than 5 years
ZA

Zanele ArendseVerified

Sales Manager

Food and beverageSouth AfricaKimberley201 to 500 employees
4.0
11 Sept 2025

Forecast is within five percent every month

The automation removed about four hours a week of follow up admin per rep. Consent and data subject tooling that maps onto POPIA. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Offline capable mobile app for reps between towns. Automation handles the follow up sequence reps used to forget. Quoting from the record removed a handoff to admin.

What does not

Onboarding a new rep takes longer than it should.

Used for 2 to 5 years
NR

Nadia Ramavhoya

Digital Marketing Manager

Wholesale and distributionSouth AfricaBloemfontein11 to 50 employees
5.0
09 Sept 2025

Quoting from the CRM removed a whole handoff

We moved off a spreadsheet and the difference in forecast quality was immediate. Billed natively in rand, so the budget does not move with the exchange rate. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Workflow automation competitors reserve for enterprise tiers. Email sync captures conversations without anyone copying anything. The pipeline view gives an honest picture of the month.

What does not

Onboarding a new rep takes longer than it should.

Used for 2 to 5 years
YV

Yashika Venter

Sales Director

Financial servicesSouth AfricaPolokwane201 to 500 employees
5.0
01 Sept 2025

Worth every rand once the automation was built

The automation removed about four hours a week of follow up admin per rep. Offline capable mobile app for reps between towns. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Workflow automation competitors reserve for enterprise tiers. The mobile app works well enough for a rep between meetings. Automation handles the follow up sequence reps used to forget.

What does not

Onboarding a new rep takes longer than it should.

Used for 6 to 12 months
Previous1...101112...27Next

4.2

Overall

from 264 reviews

83% positive13% neutral5% critical

Rating distribution

5
120 of 264
4
98 of 264
3
33 of 264
2
10 of 264
1
3 of 264

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