Skip to content
Bosberaaad
  • Software
  • Categories
  • Compare
  • Guides
  • About
List your software

Let’s work it out

Get in TouchList Your Software
Bosberaaad

South Africa's independent business software guide. Clear comparisons, local compliance checks and prices in rand.

South AfricaBaviaans Local Municipality, Eastern Cape

Knysna StEastern Cape 6445+27 78 083 9764hello@bosberaaad.co.za

Browse

  • All software
  • Categories
  • Compare products
  • Buying guides
  • Search

Company

  • About us
  • Contact
  • How we rate
  • Newsletter
  • List your software

Legal

  • Terms of use
  • Privacy policy
  • Cookie policy
  • Affiliate disclosure
  • PAIA manual
  • Accessibility

©2026 Bosberaaad. South Africa's independent business software guide.

Bosberaaad

  1. Home
  2. Software
  3. Zoho CRM
  4. Reviews

264 verified reviews

Zoho CRM reviews

Every published review of Zoho CRM, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

264 reviews match · page 13 of 27

RM

Rebecca MoodleyVerified

Creative Director

Property and real estateSouth AfricaKlerksdorp201 to 500 employees
5.0
07 Jul 2025

Forecast is within five percent every month

We moved off a spreadsheet and the difference in forecast quality was immediate. Consent and data subject tooling that maps onto POPIA. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Consent and data subject tooling that maps onto POPIA. The pipeline view gives an honest picture of the month. The mobile app works well enough for a rep between meetings.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 6 to 12 months
AM

Andre MotaungVerified

Digital Marketing Manager

Information technologySouth AfricaKlerksdorp11 to 50 employees
5.0
04 Jul 2025

Forecast is within five percent every month

We moved off a spreadsheet and the difference in forecast quality was immediate. Workflow automation competitors reserve for enterprise tiers. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Offline capable mobile app for reps between towns. Email sync captures conversations without anyone copying anything. Automation handles the follow up sequence reps used to forget.

What does not

Billing in dollars makes the annual budget a moving target.

Used for less than 6 months
NN

Nadia Ndlovu

Regional Sales Manager

HospitalitySouth AfricaPaarl2 to 10 employees
3.0
03 Jul 2025

Capable, but the team resisted it for months

It is capable. Getting the team to use it consistently took much longer than the software took to set up. Billed natively in rand, so the budget does not move with the exchange rate. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. It is a reasonable choice, provided you know what it does not do.

What works

Offline capable mobile app for reps between towns. The interface is clear once you learn it.

What does not

The interface is dense for a new user. Reporting is limited without moving up a tier.

Used for 6 to 12 months
FL

Faizel LombardVerified

Managing Director

Security servicesSouth AfricaKimberleySole trader
3.0
28 Jun 2025

Capable, but the team resisted it for months

It is capable. Getting the team to use it consistently took much longer than the software took to set up. Billed natively in rand, so the budget does not move with the exchange rate. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Fine for our needs. Test it properly against your own requirements.

What works

Offline capable mobile app for reps between towns. Setup was fast.

What does not

The interface is dense for a new user. Support escalation is slow on technical issues.

Used for 2 to 5 years
NB

Nkateko BezuidenhoutVerified

Business Development Manager

AccountingSouth AfricaEast London11 to 50 employees
4.0
13 Jun 2025

Reps update it without being nagged

We moved off a spreadsheet and the difference in forecast quality was immediate. Consent and data subject tooling that maps onto POPIA. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Workflow automation competitors reserve for enterprise tiers. Automation handles the follow up sequence reps used to forget. Quoting from the record removed a handoff to admin.

What does not

Onboarding a new rep takes longer than it should.

Used for 6 to 12 months
BJ

Bongani JacobsVerified

Key Accounts Manager

AgricultureSouth AfricaPolokwane201 to 500 employees
4.0
02 Jun 2025

Set up in a week, adopted in two

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Offline capable mobile app for reps between towns. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Billed natively in rand, so the budget does not move with the exchange rate. Reporting answers the questions the sales meeting actually asks. Email sync captures conversations without anyone copying anything.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 1 to 2 years
FS

Faizel SwanepoelVerified

Business Development Manager

Professional consultingSouth AfricaGqeberha51 to 200 employees
5.0
01 Jun 2025

Quoting from the CRM removed a whole handoff

We moved off a spreadsheet and the difference in forecast quality was immediate. Billed natively in rand, so the budget does not move with the exchange rate. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Offline capable mobile app for reps between towns. Email sync captures conversations without anyone copying anything. Quoting from the record removed a handoff to admin.

What does not

Onboarding a new rep takes longer than it should.

Used for 1 to 2 years
SS

Sanele SinghVerified

Marketing Manager

Security servicesSouth AfricaBloemfontein500 plus employees
4.0
01 Jun 2025

Forecast is within five percent every month

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Billed natively in rand, so the budget does not move with the exchange rate. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Workflow automation competitors reserve for enterprise tiers. Automation handles the follow up sequence reps used to forget. Reporting answers the questions the sales meeting actually asks.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 2 to 5 years
CA

Claire AbrahamsVerified

Account Executive

RecruitmentSouth AfricaEast London201 to 500 employees
3.0
29 May 2025

Exchange rate makes budgeting a yearly argument

It is capable. Getting the team to use it consistently took much longer than the software took to set up. Consent and data subject tooling that maps onto POPIA. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. I would shortlist it, not necessarily pick it.

What works

Offline capable mobile app for reps between towns. Contact and deal management are solid.

What does not

Reporting is limited without moving up a tier. Support escalation is slow on technical issues.

Used for 1 to 2 years
NM

Nirvana MnisiVerified

Inside Sales Lead

EngineeringSouth AfricaJohannesburg201 to 500 employees
5.0
26 May 2025

Forecast is within five percent every month

We moved off a spreadsheet and the difference in forecast quality was immediate. Workflow automation competitors reserve for enterprise tiers. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Billed natively in rand, so the budget does not move with the exchange rate. Reporting answers the questions the sales meeting actually asks. Automation handles the follow up sequence reps used to forget.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 2 to 5 years
Previous1...121314...27Next

4.2

Overall

from 264 reviews

83% positive13% neutral5% critical

Rating distribution

5
120 of 264
4
98 of 264
3
33 of 264
2
10 of 264
1
3 of 264

Sponsored

Half page advertising slot, 300 by 600