RMRebecca MahlanguVerified
Owner
Education
South AfricaBloemfontein11 to 50 employees
South AfricaBloemfontein11 to 50 employees264 verified reviews
Every published review of Zoho CRM, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.
264 reviews match · page 14 of 27
RMRebecca MahlanguVerified
Owner
South AfricaBloemfontein11 to 50 employeesWe moved off a spreadsheet and the difference in forecast quality was immediate. Billed natively in rand, so the budget does not move with the exchange rate. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.
What works
Consent and data subject tooling that maps onto POPIA. The mobile app works well enough for a rep between meetings. Automation handles the follow up sequence reps used to forget.
What does not
Billing in dollars makes the annual budget a moving target.
PNPriya NelVerified
Business Development Manager
South AfricaPretoria51 to 200 employeesWe moved off a spreadsheet and the difference in forecast quality was immediate. Offline capable mobile app for reps between towns. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.
What works
Billed natively in rand, so the budget does not move with the exchange rate. The pipeline view gives an honest picture of the month. Automation handles the follow up sequence reps used to forget.
What does not
Billing in dollars makes the annual budget a moving target.
DDDenise du PlessisVerified
Account Executive
South AfricaPaarl500 plus employeesSix reps, eighteen months in, and the pipeline is the most accurate it has ever been. Offline capable mobile app for reps between towns. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.
What works
Workflow automation competitors reserve for enterprise tiers. Reporting answers the questions the sales meeting actually asks. Automation handles the follow up sequence reps used to forget.
What does not
Onboarding a new rep takes longer than it should.
AFAndrew FourieVerified
Sales Manager
South AfricaRustenburgSole traderAdoption failed and that is partly on us and partly on the product. For context, the parts we were sold on never worked the way they were demonstrated. It has cost us more time than it has saved. It may suit a simpler business than ours.
What works
Contact management works.
What does not
Adoption never happened and the vendor offered no help with it. Costs rose sharply at renewal. The mobile app is unreliable on a weak signal.
RPRudzani PetersenVerified
Digital Marketing Manager
South AfricaCape Town2 to 10 employeesThe automation removed about four hours a week of follow up admin per rep. Offline capable mobile app for reps between towns. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.
What works
Offline capable mobile app for reps between towns. Quoting from the record removed a handoff to admin. The mobile app works well enough for a rep between meetings.
What does not
Onboarding a new rep takes longer than it should.
FMFatima MahlanguVerified
Head of Revenue
South AfricaEast London201 to 500 employeesSix reps, eighteen months in, and the pipeline is the most accurate it has ever been. Workflow automation competitors reserve for enterprise tiers. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.
What works
Consent and data subject tooling that maps onto POPIA. The mobile app works well enough for a rep between meetings. The pipeline view gives an honest picture of the month.
What does not
Billing in dollars makes the annual budget a moving target.
SJStefan Jacobs
Owner
South AfricaDurban11 to 50 employeesWe moved off a spreadsheet and the difference in forecast quality was immediate. Offline capable mobile app for reps between towns. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.
What works
Billed natively in rand, so the budget does not move with the exchange rate. The pipeline view gives an honest picture of the month. Automation handles the follow up sequence reps used to forget.
What does not
Billing in dollars makes the annual budget a moving target.
BABoitumelo ArendseVerified
General Manager
South AfricaMidrand500 plus employeesThe automation removed about four hours a week of follow up admin per rep. Consent and data subject tooling that maps onto POPIA. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.
What works
Consent and data subject tooling that maps onto POPIA. The mobile app works well enough for a rep between meetings. Email sync captures conversations without anyone copying anything.
What does not
The features we needed sat one tier above the one we were quoted.
RDRavi du PlessisVerified
General Manager
South AfricaPaarl11 to 50 employeesThe automation removed about four hours a week of follow up admin per rep. Workflow automation competitors reserve for enterprise tiers. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.
What works
Billed natively in rand, so the budget does not move with the exchange rate. Email sync captures conversations without anyone copying anything. Reporting answers the questions the sales meeting actually asks.
What does not
The features we needed sat one tier above the one we were quoted.
AMAshwin MashabaVerified
Regional Sales Manager
South AfricaBloemfontein2 to 10 employeesIt is capable. Getting the team to use it consistently took much longer than the software took to set up. Consent and data subject tooling that maps onto POPIA. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Fine for our needs. Test it properly against your own requirements.
What works
Billed natively in rand, so the budget does not move with the exchange rate. Contact and deal management are solid.
What does not
Reporting is limited without moving up a tier. There is no local accounting integration without Zapier.
Response from the vendor03 May 2025
We value the honest assessment. The bank feed reliability issue you mention has been addressed in a recent release, and we would encourage you to reconnect the affected accounts.