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264 verified reviews

Zoho CRM reviews

Every published review of Zoho CRM, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

264 reviews match · page 20 of 27

NR

Neo ReddyVerified

Digital Marketing Manager

Marketing and advertisingSouth AfricaKlerksdorp2 to 10 employees
3.0
23 Jul 2024

Good CRM, poor reporting for the price

Fine product, and the dollar billing makes the budget conversation annoying. Offline capable mobile app for reps between towns. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. It is a reasonable choice, provided you know what it does not do.

What works

Offline capable mobile app for reps between towns. Contact and deal management are solid.

What does not

There is no local accounting integration without Zapier. Support escalation is slow on technical issues.

Response from the vendor03 Aug 2024

Thank you for the review. We are glad the compliance side is working well for you. On the reporting point, we would like to show you what is possible with the custom report builder, so please book a session with our team.

Used for more than 5 years
TD

Thandiwe du PlessisVerified

General Manager

Motor tradeZimbabweZimbabwe11 to 50 employees
5.0
15 Jul 2024

Quoting from the CRM removed a whole handoff

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Offline capable mobile app for reps between towns. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Offline capable mobile app for reps between towns. Quoting from the record removed a handoff to admin. Reporting answers the questions the sales meeting actually asks.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 1 to 2 years
OA

Ofentse AdamsVerified

Head of Marketing

Information technologySouth AfricaVereenigingSole trader
4.0
06 Jul 2024

Quoting from the CRM removed a whole handoff

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Billed natively in rand, so the budget does not move with the exchange rate. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Offline capable mobile app for reps between towns. Quoting from the record removed a handoff to admin. Email sync captures conversations without anyone copying anything.

What does not

Onboarding a new rep takes longer than it should.

Used for 1 to 2 years
CT

Christiaan TaylorVerified

Sales Director

Wholesale and distributionSouth AfricaStellenbosch2 to 10 employees
5.0
25 Jun 2024

The pipeline is finally accurate

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Billed natively in rand, so the budget does not move with the exchange rate. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Consent and data subject tooling that maps onto POPIA. Email sync captures conversations without anyone copying anything. The pipeline view gives an honest picture of the month.

What does not

Onboarding a new rep takes longer than it should.

Used for 6 to 12 months
RM

Ryan MahlanguVerified

Partner

TelecommunicationsNigeriaNigeriaSole trader
5.0
23 Jun 2024

The pipeline is finally accurate

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Consent and data subject tooling that maps onto POPIA. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Consent and data subject tooling that maps onto POPIA. Quoting from the record removed a handoff to admin. Automation handles the follow up sequence reps used to forget.

What does not

Onboarding a new rep takes longer than it should.

Used for 2 to 5 years
PK

Phumzile KrugerVerified

Creative Director

Legal servicesSouth AfricaKimberley51 to 200 employees
5.0
18 Jun 2024

Set up in a week, adopted in two

The automation removed about four hours a week of follow up admin per rep. Billed natively in rand, so the budget does not move with the exchange rate. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Billed natively in rand, so the budget does not move with the exchange rate. Reporting answers the questions the sales meeting actually asks. The mobile app works well enough for a rep between meetings.

What does not

The features we needed sat one tier above the one we were quoted.

Used for less than 6 months
MZ

Michelle ZuluVerified

Brand Manager

Property and real estateSouth AfricaKlerksdorp2 to 10 employees
5.0
11 Jun 2024

Quoting from the CRM removed a whole handoff

We moved off a spreadsheet and the difference in forecast quality was immediate. Consent and data subject tooling that maps onto POPIA. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Billed natively in rand, so the budget does not move with the exchange rate. Reporting answers the questions the sales meeting actually asks. The pipeline view gives an honest picture of the month.

What does not

Onboarding a new rep takes longer than it should.

Used for 1 to 2 years
RV

Rajesh van der MerweVerified

General Manager

ConstructionSouth AfricaNelspruit51 to 200 employees
4.0
06 Jun 2024

Worth every rand once the automation was built

We moved off a spreadsheet and the difference in forecast quality was immediate. Workflow automation competitors reserve for enterprise tiers. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Billed natively in rand, so the budget does not move with the exchange rate. The pipeline view gives an honest picture of the month. Email sync captures conversations without anyone copying anything.

What does not

The features we needed sat one tier above the one we were quoted.

Used for more than 5 years
DM

Dineo Maleka

Marketing Manager

Motor tradeSouth AfricaPolokwane500 plus employees
5.0
03 Jun 2024

Set up in a week, adopted in two

We moved off a spreadsheet and the difference in forecast quality was immediate. Billed natively in rand, so the budget does not move with the exchange rate. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Offline capable mobile app for reps between towns. Email sync captures conversations without anyone copying anything. The pipeline view gives an honest picture of the month.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 2 to 5 years
NN

Nomsa NetshitenzheVerified

Regional Sales Manager

EducationSouth AfricaBloemfontein2 to 10 employees
3.0
01 Jun 2024

Fine once we stopped trying to use everything

We use about a third of it and pay for all of it. Billed natively in rand, so the budget does not move with the exchange rate. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Fine for our needs. Test it properly against your own requirements.

What works

Billed natively in rand, so the budget does not move with the exchange rate. Contact and deal management are solid.

What does not

There is no local accounting integration without Zapier. The interface is dense for a new user.

Used for more than 5 years
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4.2

Overall

from 264 reviews

83% positive13% neutral5% critical

Rating distribution

5
120 of 264
4
98 of 264
3
33 of 264
2
10 of 264
1
3 of 264

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