264 verified reviews

Zoho CRM reviews

Every published review of Zoho CRM, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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Lizelle Netshitenzhe

General Manager

Construction

Vereeniging2 to 10 employees

5.0

02 Jun 2026

Reps update it without being nagged

We moved off a spreadsheet and the difference in forecast quality was immediate. Billed natively in rand, so the budget does not move with the exchange rate. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Offline capable mobile app for reps between towns. Reporting answers the questions the sales meeting actually asks. Quoting from the record removed a handoff to admin.

What does not

Onboarding a new rep takes longer than it should.

Claire SmithVerified

Sales Manager

Construction

Kimberley201 to 500 employees

5.0

26 May 2026

Reps update it without being nagged

We moved off a spreadsheet and the difference in forecast quality was immediate. Consent and data subject tooling that maps onto POPIA. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Offline capable mobile app for reps between towns. Automation handles the follow up sequence reps used to forget. The mobile app works well enough for a rep between meetings.

What does not

The features we needed sat one tier above the one we were quoted.

Zanele JonesVerified

Marketing Manager

Hospitality

PolokwaneSole trader

3.0

26 May 2026

Good CRM, poor reporting for the price

We use about a third of it and pay for all of it. Billed natively in rand, so the budget does not move with the exchange rate. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Fine for our needs. Test it properly against your own requirements.

What works

Billed natively in rand, so the budget does not move with the exchange rate. Contact and deal management are solid.

What does not

Reporting is limited without moving up a tier. There is no local accounting integration without Zapier.

Michael CoetzeeVerified

Head of Revenue

Retail

PaarlSole trader

4.0

20 May 2026

Set up in a week, adopted in two

The automation removed about four hours a week of follow up admin per rep. Billed natively in rand, so the budget does not move with the exchange rate. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Consent and data subject tooling that maps onto POPIA. Automation handles the follow up sequence reps used to forget. Quoting from the record removed a handoff to admin.

What does not

The features we needed sat one tier above the one we were quoted.

Ashwin Nkuna

Head of Revenue

Security services

George51 to 200 employees

4.0

20 May 2026

Set up in a week, adopted in two

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Billed natively in rand, so the budget does not move with the exchange rate. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Offline capable mobile app for reps between towns. The mobile app works well enough for a rep between meetings. Reporting answers the questions the sales meeting actually asks.

What does not

The features we needed sat one tier above the one we were quoted.

Retha NdlovuVerified

Studio Manager

Education

Zimbabwe201 to 500 employees

4.0

18 May 2026

Quoting from the CRM removed a whole handoff

We moved off a spreadsheet and the difference in forecast quality was immediate. Workflow automation competitors reserve for enterprise tiers. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Billed natively in rand, so the budget does not move with the exchange rate. Reporting answers the questions the sales meeting actually asks. Automation handles the follow up sequence reps used to forget.

What does not

Billing in dollars makes the annual budget a moving target.

Stefan SinghVerified

Inside Sales Lead

Agriculture

Nelspruit51 to 200 employees

5.0

15 May 2026

Worth every rand once the automation was built

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Billed natively in rand, so the budget does not move with the exchange rate. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Billed natively in rand, so the budget does not move with the exchange rate. Quoting from the record removed a handoff to admin. The mobile app works well enough for a rep between meetings.

What does not

Billing in dollars makes the annual budget a moving target.

Sipho MudauVerified

Creative Director

Financial services

Witbank51 to 200 employees

4.0

12 May 2026

The pipeline is finally accurate

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Offline capable mobile app for reps between towns. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Consent and data subject tooling that maps onto POPIA. Reporting answers the questions the sales meeting actually asks. Email sync captures conversations without anyone copying anything.

What does not

Onboarding a new rep takes longer than it should.

Achmat FourieVerified

Regional Sales Manager

Agriculture

George201 to 500 employees

3.0

12 May 2026

Fine once we stopped trying to use everything

It is capable. Getting the team to use it consistently took much longer than the software took to set up. Consent and data subject tooling that maps onto POPIA. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. I would shortlist it, not necessarily pick it.

What works

Consent and data subject tooling that maps onto POPIA. Setup was fast.

What does not

Reporting is limited without moving up a tier. Support escalation is slow on technical issues.

Wayne LombardVerified

Creative Director

Non profit

Somerset West500 plus employees

5.0

08 May 2026

Reps update it without being nagged

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Workflow automation competitors reserve for enterprise tiers. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Consent and data subject tooling that maps onto POPIA. Automation handles the follow up sequence reps used to forget. The mobile app works well enough for a rep between meetings.

What does not

Billing in dollars makes the annual budget a moving target.

264 verified reviews

What works

What does not

Billing in dollars makes the annual budget a moving target.

Stefan SinghVerified

Inside Sales Lead

Agriculture

Nelspruit51 to 200 employees

5.0

15 May 2026

Worth every rand once the automation was built

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Billed natively in rand, so the budget does not move with the exchange rate. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Billed natively in rand, so the budget does not move with the exchange rate. Quoting from the record removed a handoff to admin. The mobile app works well enough for a rep between meetings.

What does not

Billing in dollars makes the annual budget a moving target.

Sipho MudauVerified

Creative Director

Financial services

Witbank51 to 200 employees

4.0

12 May 2026

The pipeline is finally accurate

What works

Consent and data subject tooling that maps onto POPIA. Reporting answers the questions the sales meeting actually asks. Email sync captures conversations without anyone copying anything.

What does not

Onboarding a new rep takes longer than it should.

Achmat FourieVerified

Regional Sales Manager

Agriculture

George201 to 500 employees

3.0

12 May 2026

Fine once we stopped trying to use everything

What works

Consent and data subject tooling that maps onto POPIA. Setup was fast.

What does not

Reporting is limited without moving up a tier. Support escalation is slow on technical issues.

Wayne LombardVerified

Creative Director

Non profit

Somerset West500 plus employees

5.0

08 May 2026

Reps update it without being nagged

What works

Consent and data subject tooling that maps onto POPIA. Automation handles the follow up sequence reps used to forget. The mobile app works well enough for a rep between meetings.

What does not

Billing in dollars makes the annual budget a moving target.