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219 verified reviews

Salesforce Sales Cloud reviews

Every published review of Salesforce Sales Cloud, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

219 reviews match · page 10 of 22

PC

Priya CupidoVerified

Managing Director

TelecommunicationsSouth AfricaPaarl11 to 50 employees
5.0
30 Oct 2025

Set up in a week, adopted in two

The automation removed about four hours a week of follow up admin per rep. Deep local partner community in Johannesburg and Cape Town. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Territory, quota and forecasting that hold up at scale. The pipeline view gives an honest picture of the month. Quoting from the record removed a handoff to admin.

What does not

Onboarding a new rep takes longer than it should.

Used for 2 to 5 years
GM

Gerhard MthembuVerified

Sales Director

Information technologySouth AfricaVereeniging201 to 500 employees
5.0
30 Oct 2025

The pipeline is finally accurate

We moved off a spreadsheet and the difference in forecast quality was immediate. The largest application ecosystem in business software. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Territory, quota and forecasting that hold up at scale. The pipeline view gives an honest picture of the month. Reporting answers the questions the sales meeting actually asks.

What does not

The features we needed sat one tier above the one we were quoted.

Used for more than 5 years
PM

Phumzile MahlanguVerified

Partner

TelecommunicationsSouth AfricaRichards Bay51 to 200 employees
5.0
29 Oct 2025

Reps update it without being nagged

We moved off a spreadsheet and the difference in forecast quality was immediate. Territory, quota and forecasting that hold up at scale. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

The largest application ecosystem in business software. Quoting from the record removed a handoff to admin. Email sync captures conversations without anyone copying anything.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 1 to 2 years
LO

Lerato OctoberVerified

Studio Manager

Non profitSouth AfricaMidrand51 to 200 employees
4.0
29 Oct 2025

The pipeline is finally accurate

We moved off a spreadsheet and the difference in forecast quality was immediate. The largest application ecosystem in business software. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Territory, quota and forecasting that hold up at scale. Quoting from the record removed a handoff to admin. Reporting answers the questions the sales meeting actually asks.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 6 to 12 months
AS

Ashley SitholeVerified

Brand Manager

Professional consultingSouth AfricaRichards Bay2 to 10 employees
4.0
25 Oct 2025

Set up in a week, adopted in two

The automation removed about four hours a week of follow up admin per rep. Territory, quota and forecasting that hold up at scale. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Deep local partner community in Johannesburg and Cape Town. Email sync captures conversations without anyone copying anything. Automation handles the follow up sequence reps used to forget.

What does not

Billing in dollars makes the annual budget a moving target.

Used for less than 6 months
TR

Tshepo RobertsVerified

Sales Manager

InsuranceSouth AfricaGqeberha2 to 10 employees
3.0
23 Oct 2025

Fine once we stopped trying to use everything

Fine product, and the dollar billing makes the budget conversation annoying. Territory, quota and forecasting that hold up at scale. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. It is a reasonable choice, provided you know what it does not do.

What works

Deep local partner community in Johannesburg and Cape Town. Contact and deal management are solid.

What does not

There is no local accounting integration without Zapier. The interface is dense for a new user.

Response from the vendor05 Nov 2025

Thank you for this. We recognise the pricing concern and would like to review your plan with you, as there may be a better fit for your usage. Our team will be in touch.

Used for 1 to 2 years
PP

Palesa Pillay

Digital Marketing Manager

EducationZambiaZambia201 to 500 employees
5.0
18 Oct 2025

Forecast is within five percent every month

We moved off a spreadsheet and the difference in forecast quality was immediate. The largest application ecosystem in business software. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Will model any sales process you can describe. Email sync captures conversations without anyone copying anything. Automation handles the follow up sequence reps used to forget.

What does not

Billing in dollars makes the annual budget a moving target.

Used for more than 5 years
DN

Deven NdlovuVerified

Marketing Manager

Legal servicesSouth AfricaEast London11 to 50 employees
3.0
18 Oct 2025

Good CRM, poor reporting for the price

Fine product, and the dollar billing makes the budget conversation annoying. Will model any sales process you can describe. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

Deep local partner community in Johannesburg and Cape Town. Setup was fast.

What does not

Reporting is limited without moving up a tier. The interface is dense for a new user.

Response from the vendor28 Oct 2025

Thank you for the review. We are glad the compliance side is working well for you. On the reporting point, we would like to show you what is possible with the custom report builder, so please book a session with our team.

Used for less than 6 months
VS

Vhutshilo Steyn

Sales Director

Information technologySouth AfricaNelspruit11 to 50 employees
3.0
18 Oct 2025

Capable, but the team resisted it for months

Fine product, and the dollar billing makes the budget conversation annoying. Will model any sales process you can describe. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. I would shortlist it, not necessarily pick it.

What works

Will model any sales process you can describe. Setup was fast.

What does not

Support escalation is slow on technical issues. The interface is dense for a new user.

Used for 6 to 12 months
AM

Ashwin MnisiVerified

Chief Operating Officer

Property and real estateSouth AfricaWitbank201 to 500 employees
5.0
13 Oct 2025

Worth every rand once the automation was built

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Deep local partner community in Johannesburg and Cape Town. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Deep local partner community in Johannesburg and Cape Town. The mobile app works well enough for a rep between meetings. Quoting from the record removed a handoff to admin.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 2 to 5 years
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4.1

Overall

from 219 reviews

78% positive16% neutral7% critical

Rating distribution

5
86 of 219
4
84 of 219
3
34 of 219
2
12 of 219
1
3 of 219

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