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219 verified reviews

Salesforce Sales Cloud reviews

Every published review of Salesforce Sales Cloud, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

219 reviews match · page 12 of 22

KB

Karabo BothaVerified

Chief Operating Officer

Logistics and transportSouth AfricaSandton51 to 200 employees
4.0
26 Aug 2025

Worth every rand once the automation was built

The automation removed about four hours a week of follow up admin per rep. The largest application ecosystem in business software. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Territory, quota and forecasting that hold up at scale. The pipeline view gives an honest picture of the month. The mobile app works well enough for a rep between meetings.

What does not

The features we needed sat one tier above the one we were quoted.

Used for less than 6 months
MV

Michelle van der Merwe

Business Development Manager

Motor tradeSouth AfricaCape TownSole trader
4.0
21 Aug 2025

Forecast is within five percent every month

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Will model any sales process you can describe. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Deep local partner community in Johannesburg and Cape Town. Automation handles the follow up sequence reps used to forget. The pipeline view gives an honest picture of the month.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 6 to 12 months
FB

Fatima BezuidenhoutVerified

Business Development Manager

Legal servicesSouth AfricaNelspruit2 to 10 employees
1.0
15 Aug 2025

The features we bought it for were one tier up

Adoption failed and that is partly on us and partly on the product. What surprised me was that the parts we were sold on never worked the way they were demonstrated. It has cost us more time than it has saved. We moved to an alternative and the difference was immediate.

What works

Contact management works.

What does not

Costs rose sharply at renewal. The mobile app is unreliable on a weak signal. Adoption never happened and the vendor offered no help with it.

Used for 1 to 2 years
DM

David MthembuVerified

Regional Sales Manager

Legal servicesSouth AfricaPaarl500 plus employees
5.0
14 Aug 2025

Quoting from the CRM removed a whole handoff

We moved off a spreadsheet and the difference in forecast quality was immediate. Will model any sales process you can describe. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Territory, quota and forecasting that hold up at scale. Email sync captures conversations without anyone copying anything. The mobile app works well enough for a rep between meetings.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 1 to 2 years
KM

Kirsten MabasoVerified

Inside Sales Lead

Marketing and advertisingSouth AfricaKimberley500 plus employees
2.0
11 Aug 2025

The features we bought it for were one tier up

The tier we needed turned out to cost three times the tier we were quoted. Where it earns its keep is that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. It may suit a simpler business than ours.

What works

Contact management works.

What does not

Adoption never happened and the vendor offered no help with it. The mobile app is unreliable on a weak signal. Costs rose sharply at renewal.

Used for more than 5 years
DW

Denise Windvogel

Key Accounts Manager

Logistics and transportSouth AfricaNelspruit51 to 200 employees
4.0
28 Jul 2025

Reps update it without being nagged

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Territory, quota and forecasting that hold up at scale. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Deep local partner community in Johannesburg and Cape Town. Reporting answers the questions the sales meeting actually asks. The mobile app works well enough for a rep between meetings.

What does not

Onboarding a new rep takes longer than it should.

Used for more than 5 years
SR

Sibusiso Ramavhoya

Account Executive

Information technologySouth AfricaMidrandSole trader
2.0
25 Jul 2025

Nobody used it and we cancelled

The tier we needed turned out to cost three times the tier we were quoted. The thing worth knowing is that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. We moved to an alternative and the difference was immediate.

What works

The free tier let us evaluate properly.

What does not

Adoption never happened and the vendor offered no help with it. The mobile app is unreliable on a weak signal. Costs rose sharply at renewal.

Response from the vendor06 Aug 2025

Thank you for the review. We are glad the compliance side is working well for you. On the reporting point, we would like to show you what is possible with the custom report builder, so please book a session with our team.

Used for more than 5 years
CB

Charmaine Baloyi

Marketing Manager

Mining servicesSouth AfricaVereeniging201 to 500 employees
5.0
21 Jul 2025

Forecast is within five percent every month

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. The largest application ecosystem in business software. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Territory, quota and forecasting that hold up at scale. Quoting from the record removed a handoff to admin. The pipeline view gives an honest picture of the month.

What does not

The features we needed sat one tier above the one we were quoted.

Used for more than 5 years
SR

Sipho Ramaphosa

Owner

Motor tradeSouth AfricaKlerksdorp51 to 200 employees
5.0
20 Jul 2025

Quoting from the CRM removed a whole handoff

We moved off a spreadsheet and the difference in forecast quality was immediate. Deep local partner community in Johannesburg and Cape Town. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

The largest application ecosystem in business software. Quoting from the record removed a handoff to admin. The mobile app works well enough for a rep between meetings.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 2 to 5 years
WZ

Willem ZuluVerified

Chief Operating Officer

Logistics and transportSouth AfricaBloemfonteinSole trader
5.0
19 Jul 2025

Set up in a week, adopted in two

We moved off a spreadsheet and the difference in forecast quality was immediate. Deep local partner community in Johannesburg and Cape Town. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Deep local partner community in Johannesburg and Cape Town. Reporting answers the questions the sales meeting actually asks. Quoting from the record removed a handoff to admin.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 1 to 2 years
Previous1...111213...22Next

4.1

Overall

from 219 reviews

78% positive16% neutral7% critical

Rating distribution

5
86 of 219
4
84 of 219
3
34 of 219
2
12 of 219
1
3 of 219

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