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  3. Salesforce Sales Cloud
  4. Reviews

219 verified reviews

Salesforce Sales Cloud reviews

Every published review of Salesforce Sales Cloud, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

219 reviews match · page 3 of 22

CK

Chantelle KhumaloVerified

Business Development Manager

Property and real estateSouth AfricaRichards Bay51 to 200 employees
4.0
20 Jun 2026

Forecast is within five percent every month

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Territory, quota and forecasting that hold up at scale. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Will model any sales process you can describe. The pipeline view gives an honest picture of the month. Automation handles the follow up sequence reps used to forget.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 1 to 2 years
HR

Hlengiwe Ramaphosa

Founder

HospitalitySouth AfricaPretoria201 to 500 employees
2.0
19 Jun 2026

Mobile app is unusable in poor signal

Adoption failed and that is partly on us and partly on the product. The thing worth knowing is that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. Test it hard during the trial with real volume before committing.

What works

Contact management works.

What does not

Costs rose sharply at renewal. The mobile app is unreliable on a weak signal. Adoption never happened and the vendor offered no help with it.

Used for 1 to 2 years
TM

Tracy MabundaVerified

Studio Manager

Property and real estateSouth AfricaJohannesburg201 to 500 employees
4.0
16 Jun 2026

Reps update it without being nagged

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Territory, quota and forecasting that hold up at scale. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Will model any sales process you can describe. Quoting from the record removed a handoff to admin. Automation handles the follow up sequence reps used to forget.

What does not

The features we needed sat one tier above the one we were quoted.

Used for more than 5 years
HR

Hendrik ReddyVerified

Partner

EducationSouth AfricaMidrand2 to 10 employees
5.0
15 Jun 2026

The pipeline is finally accurate

We moved off a spreadsheet and the difference in forecast quality was immediate. The largest application ecosystem in business software. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Territory, quota and forecasting that hold up at scale. The mobile app works well enough for a rep between meetings. Quoting from the record removed a handoff to admin.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 1 to 2 years
OB

Ofentse Bennett

Head of Revenue

Marketing and advertisingSouth AfricaMidrand201 to 500 employees
4.0
12 Jun 2026

Worth every rand once the automation was built

The automation removed about four hours a week of follow up admin per rep. Will model any sales process you can describe. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Deep local partner community in Johannesburg and Cape Town. Quoting from the record removed a handoff to admin. Reporting answers the questions the sales meeting actually asks.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 2 to 5 years
ZB

Zodwa BennettVerified

Regional Sales Manager

AgricultureSouth AfricaPietermaritzburg51 to 200 employees
5.0
10 Jun 2026

Reps update it without being nagged

We moved off a spreadsheet and the difference in forecast quality was immediate. Territory, quota and forecasting that hold up at scale. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Territory, quota and forecasting that hold up at scale. The pipeline view gives an honest picture of the month. Email sync captures conversations without anyone copying anything.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 1 to 2 years
ZB

Zaida BezuidenhoutVerified

Account Executive

Motor tradeSouth AfricaGqeberhaSole trader
3.0
10 Jun 2026

Fine once we stopped trying to use everything

It is capable. Getting the team to use it consistently took much longer than the software took to set up. Deep local partner community in Johannesburg and Cape Town. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

Deep local partner community in Johannesburg and Cape Town. The interface is clear once you learn it.

What does not

The interface is dense for a new user. Support escalation is slow on technical issues.

Used for less than 6 months
DM

Deon MahlanguVerified

Head of Revenue

TelecommunicationsSouth AfricaJohannesburg11 to 50 employees
3.0
07 Jun 2026

Good CRM, poor reporting for the price

We use about a third of it and pay for all of it. Territory, quota and forecasting that hold up at scale. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

Deep local partner community in Johannesburg and Cape Town. The interface is clear once you learn it.

What does not

The interface is dense for a new user. There is no local accounting integration without Zapier.

Used for 2 to 5 years
NF

Nosipho FourieVerified

Marketing Manager

RecruitmentNigeriaNigeria51 to 200 employees
3.0
07 Jun 2026

Exchange rate makes budgeting a yearly argument

It is capable. Getting the team to use it consistently took much longer than the software took to set up. Will model any sales process you can describe. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. It is a reasonable choice, provided you know what it does not do.

What works

Deep local partner community in Johannesburg and Cape Town. The interface is clear once you learn it.

What does not

Support escalation is slow on technical issues. There is no local accounting integration without Zapier.

Used for 2 to 5 years
NV

Nkateko VenterVerified

Chief Executive Officer

EducationSouth AfricaKlerksdorp500 plus employees
4.0
05 Jun 2026

Reps update it without being nagged

The automation removed about four hours a week of follow up admin per rep. Will model any sales process you can describe. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Deep local partner community in Johannesburg and Cape Town. Quoting from the record removed a handoff to admin. Email sync captures conversations without anyone copying anything.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 6 to 12 months
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4.1

Overall

from 219 reviews

78% positive16% neutral7% critical

Rating distribution

5
86 of 219
4
84 of 219
3
34 of 219
2
12 of 219
1
3 of 219

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