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  1. Home
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  3. Salesforce Sales Cloud
  4. Reviews

219 verified reviews

Salesforce Sales Cloud reviews

Every published review of Salesforce Sales Cloud, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

219 reviews match · page 4 of 22

AS

Andrew SinghVerified

Studio Manager

ConstructionSouth AfricaMidrand2 to 10 employees
2.0
05 Jun 2026

Implementation quote doubled after we signed

Adoption failed and that is partly on us and partly on the product. What surprised me was that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. I would look elsewhere unless price is the only consideration.

What works

Contact management works.

What does not

Adoption never happened and the vendor offered no help with it. Costs rose sharply at renewal. The mobile app is unreliable on a weak signal.

Used for 1 to 2 years
MC

Mandla ChettyVerified

Managing Director

EngineeringSouth AfricaPietermaritzburg201 to 500 employees
3.0
04 Jun 2026

Capable, but the team resisted it for months

It is capable. Getting the team to use it consistently took much longer than the software took to set up. Territory, quota and forecasting that hold up at scale. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. I would shortlist it, not necessarily pick it.

What works

Will model any sales process you can describe. The interface is clear once you learn it.

What does not

Support escalation is slow on technical issues. There is no local accounting integration without Zapier.

Used for 1 to 2 years
YS

Yashika SwanepoelVerified

Inside Sales Lead

Professional consultingSouth AfricaRandburgSole trader
5.0
31 May 2026

The pipeline is finally accurate

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Will model any sales process you can describe. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Territory, quota and forecasting that hold up at scale. The mobile app works well enough for a rep between meetings. The pipeline view gives an honest picture of the month.

What does not

Onboarding a new rep takes longer than it should.

Used for 6 to 12 months
TP

Tebogo PillayVerified

Studio Manager

HospitalitySouth AfricaPretoria500 plus employees
5.0
30 May 2026

Set up in a week, adopted in two

The automation removed about four hours a week of follow up admin per rep. Deep local partner community in Johannesburg and Cape Town. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

The largest application ecosystem in business software. The mobile app works well enough for a rep between meetings. Automation handles the follow up sequence reps used to forget.

What does not

Billing in dollars makes the annual budget a moving target.

Used for less than 6 months
NM

Nadia Motaung

Inside Sales Lead

AccountingSouth AfricaRandburg11 to 50 employees
4.0
30 May 2026

Set up in a week, adopted in two

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Will model any sales process you can describe. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Will model any sales process you can describe. Email sync captures conversations without anyone copying anything. Automation handles the follow up sequence reps used to forget.

What does not

Onboarding a new rep takes longer than it should.

Used for 2 to 5 years
DV

Deven van der MerweVerified

Sales Director

InsuranceSouth AfricaSandton2 to 10 employees
4.0
25 May 2026

Quoting from the CRM removed a whole handoff

The automation removed about four hours a week of follow up admin per rep. The largest application ecosystem in business software. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

The largest application ecosystem in business software. Automation handles the follow up sequence reps used to forget. Reporting answers the questions the sales meeting actually asks.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 6 to 12 months
VJ

Vikash JonesVerified

Partner

Marketing and advertisingSouth AfricaPretoria11 to 50 employees
4.0
23 May 2026

Forecast is within five percent every month

The automation removed about four hours a week of follow up admin per rep. Deep local partner community in Johannesburg and Cape Town. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

The largest application ecosystem in business software. Reporting answers the questions the sales meeting actually asks. Quoting from the record removed a handoff to admin.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 1 to 2 years
SJ

Stefan JacobsVerified

Account Executive

Marketing and advertisingSouth AfricaStellenbosch201 to 500 employees
4.0
20 May 2026

The pipeline is finally accurate

The automation removed about four hours a week of follow up admin per rep. Will model any sales process you can describe. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

The largest application ecosystem in business software. Email sync captures conversations without anyone copying anything. The pipeline view gives an honest picture of the month.

What does not

Billing in dollars makes the annual budget a moving target.

Used for more than 5 years
GF

Grant FortuinVerified

Head of Revenue

AgricultureSouth AfricaJohannesburgSole trader
3.0
19 May 2026

Fine once we stopped trying to use everything

We use about a third of it and pay for all of it. Territory, quota and forecasting that hold up at scale. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. It is a reasonable choice, provided you know what it does not do.

What works

The largest application ecosystem in business software. The interface is clear once you learn it.

What does not

Reporting is limited without moving up a tier. There is no local accounting integration without Zapier.

Response from the vendor31 May 2026

We appreciate you taking the time to write this up. The support delay you experienced is not the standard we hold ourselves to, and we have followed up internally. Please reach out directly and we will assist.

Used for 1 to 2 years
AA

Ayanda AdamsVerified

Marketing Manager

RetailSouth AfricaPretoria201 to 500 employees
2.0
11 May 2026

The features we bought it for were one tier up

Adoption failed and that is partly on us and partly on the product. Where it earns its keep is that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. It may suit a simpler business than ours.

What works

The free tier let us evaluate properly.

What does not

Adoption never happened and the vendor offered no help with it. The mobile app is unreliable on a weak signal. Costs rose sharply at renewal.

Response from the vendor15 May 2026

Thank you for the detailed feedback. Our product team has logged the reporting limitations you describe and improvements are on the roadmap for this year. Please contact our support team so we can look at your specific configuration.

Used for 1 to 2 years
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4.1

Overall

from 219 reviews

78% positive16% neutral7% critical

Rating distribution

5
86 of 219
4
84 of 219
3
34 of 219
2
12 of 219
1
3 of 219

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