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  3. Salesforce Sales Cloud
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219 verified reviews

Salesforce Sales Cloud reviews

Every published review of Salesforce Sales Cloud, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

219 reviews match · page 5 of 22

VV

Vhutshilo VenterVerified

Account Executive

Property and real estateSouth AfricaRandburg2 to 10 employees
3.0
08 May 2026

Good CRM, poor reporting for the price

It is capable. Getting the team to use it consistently took much longer than the software took to set up. The largest application ecosystem in business software. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

Territory, quota and forecasting that hold up at scale. The interface is clear once you learn it.

What does not

There is no local accounting integration without Zapier. Reporting is limited without moving up a tier.

Used for 6 to 12 months
SD

Shalini DavidsVerified

Creative Director

ConstructionSouth AfricaSomerset West2 to 10 employees
4.0
02 May 2026

Quoting from the CRM removed a whole handoff

The automation removed about four hours a week of follow up admin per rep. The largest application ecosystem in business software. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

The largest application ecosystem in business software. Reporting answers the questions the sales meeting actually asks. Automation handles the follow up sequence reps used to forget.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 1 to 2 years
FM

Faizel MotaungVerified

General Manager

EngineeringNigeriaNigeria11 to 50 employees
5.0
30 Apr 2026

Forecast is within five percent every month

We moved off a spreadsheet and the difference in forecast quality was immediate. Will model any sales process you can describe. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

The largest application ecosystem in business software. Reporting answers the questions the sales meeting actually asks. Email sync captures conversations without anyone copying anything.

What does not

Onboarding a new rep takes longer than it should.

Used for more than 5 years
GC

Grant CupidoVerified

Account Executive

Security servicesSouth AfricaDurbanSole trader
5.0
28 Apr 2026

Forecast is within five percent every month

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. The largest application ecosystem in business software. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Will model any sales process you can describe. The mobile app works well enough for a rep between meetings. Automation handles the follow up sequence reps used to forget.

What does not

Onboarding a new rep takes longer than it should.

Used for less than 6 months
AB

Andrew BezuidenhoutVerified

Partner

InsuranceSouth AfricaSomerset West500 plus employees
5.0
27 Apr 2026

Reps update it without being nagged

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. The largest application ecosystem in business software. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Will model any sales process you can describe. Automation handles the follow up sequence reps used to forget. Reporting answers the questions the sales meeting actually asks.

What does not

The features we needed sat one tier above the one we were quoted.

Used for more than 5 years
AJ

Anisha JoubertVerified

Chief Executive Officer

Wholesale and distributionSouth AfricaDurban2 to 10 employees
5.0
26 Apr 2026

Quoting from the CRM removed a whole handoff

The automation removed about four hours a week of follow up admin per rep. Will model any sales process you can describe. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Deep local partner community in Johannesburg and Cape Town. Reporting answers the questions the sales meeting actually asks. The pipeline view gives an honest picture of the month.

What does not

Onboarding a new rep takes longer than it should.

Used for 2 to 5 years
DV

Deon VenterVerified

Sales Director

AgricultureSouth AfricaWitbank500 plus employees
3.0
26 Apr 2026

Fine once we stopped trying to use everything

It is capable. Getting the team to use it consistently took much longer than the software took to set up. Will model any sales process you can describe. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. It is a reasonable choice, provided you know what it does not do.

What works

The largest application ecosystem in business software. The interface is clear once you learn it.

What does not

Support escalation is slow on technical issues. There is no local accounting integration without Zapier.

Used for less than 6 months
LN

Lizelle Ndlovu

Head of Revenue

Marketing and advertisingSouth AfricaRichards Bay2 to 10 employees
4.0
22 Apr 2026

Worth every rand once the automation was built

We moved off a spreadsheet and the difference in forecast quality was immediate. Territory, quota and forecasting that hold up at scale. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Territory, quota and forecasting that hold up at scale. The pipeline view gives an honest picture of the month. Email sync captures conversations without anyone copying anything.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 6 to 12 months
AC

Annelize ChaukeVerified

Owner

TelecommunicationsSouth AfricaCape Town51 to 200 employees
4.0
20 Apr 2026

The pipeline is finally accurate

The automation removed about four hours a week of follow up admin per rep. Deep local partner community in Johannesburg and Cape Town. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Territory, quota and forecasting that hold up at scale. Email sync captures conversations without anyone copying anything. The mobile app works well enough for a rep between meetings.

What does not

The features we needed sat one tier above the one we were quoted.

Used for more than 5 years
FN

Faizel NetshitenzheVerified

Brand Manager

Food and beverageSouth AfricaSandton11 to 50 employees
4.0
18 Apr 2026

The pipeline is finally accurate

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. The largest application ecosystem in business software. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Will model any sales process you can describe. The mobile app works well enough for a rep between meetings. The pipeline view gives an honest picture of the month.

What does not

Onboarding a new rep takes longer than it should.

Used for 2 to 5 years
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4.1

Overall

from 219 reviews

78% positive16% neutral7% critical

Rating distribution

5
86 of 219
4
84 of 219
3
34 of 219
2
12 of 219
1
3 of 219

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