219 verified reviews

Salesforce Sales Cloud reviews

Every published review of Salesforce Sales Cloud, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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219 reviews match · page 8 of 22

Grant van WykVerified

Sales Director

Non profit

Johannesburg201 to 500 employees

4.0

21 Jan 2026

Worth every rand once the automation was built

We moved off a spreadsheet and the difference in forecast quality was immediate. The largest application ecosystem in business software. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Will model any sales process you can describe. The pipeline view gives an honest picture of the month. Quoting from the record removed a handoff to admin.

What does not

Billing in dollars makes the annual budget a moving target.

Francois Reddy

Head of Marketing

Motor trade

Zimbabwe51 to 200 employees

5.0

20 Jan 2026

Forecast is within five percent every month

We moved off a spreadsheet and the difference in forecast quality was immediate. The largest application ecosystem in business software. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Will model any sales process you can describe. The mobile app works well enough for a rep between meetings. Quoting from the record removed a handoff to admin.

What does not

The features we needed sat one tier above the one we were quoted.

Lindiwe NkunaVerified

Inside Sales Lead

Non profit

Polokwane11 to 50 employees

2.0

20 Jan 2026

Implementation quote doubled after we signed

Adoption failed and that is partly on us and partly on the product. For context, the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. I would look elsewhere unless price is the only consideration.

What works

Contact management works.

What does not

Adoption never happened and the vendor offered no help with it. The mobile app is unreliable on a weak signal. Costs rose sharply at renewal.

Zodwa VenterVerified

Inside Sales Lead

Retail

VereenigingSole trader

2.0

17 Jan 2026

Nobody used it and we cancelled

The tier we needed turned out to cost three times the tier we were quoted. What surprised me was that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. It may suit a simpler business than ours.

What works

Contact management works.

What does not

Costs rose sharply at renewal. Adoption never happened and the vendor offered no help with it. The mobile app is unreliable on a weak signal.

Response from the vendor28 Jan 2026

We appreciate you taking the time to write this up. The support delay you experienced is not the standard we hold ourselves to, and we have followed up internally. Please reach out directly and we will assist.

Kabelo MaharajVerified

Sales Manager

Telecommunications

Centurion11 to 50 employees

4.0

12 Jan 2026

Quoting from the CRM removed a whole handoff

The automation removed about four hours a week of follow up admin per rep. Deep local partner community in Johannesburg and Cape Town. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Will model any sales process you can describe. Quoting from the record removed a handoff to admin. The pipeline view gives an honest picture of the month.

What does not

Billing in dollars makes the annual budget a moving target.

Kabelo BothaVerified

Digital Marketing Manager

Marketing and advertising

Kimberley51 to 200 employees

5.0

08 Jan 2026

Quoting from the CRM removed a whole handoff

The automation removed about four hours a week of follow up admin per rep. Territory, quota and forecasting that hold up at scale. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

The largest application ecosystem in business software. The pipeline view gives an honest picture of the month. The mobile app works well enough for a rep between meetings.

What does not

The features we needed sat one tier above the one we were quoted.

Rhulani Zulu

Head of Revenue

Manufacturing

GeorgeSole trader

2.0

31 Dec 2025

The features we bought it for were one tier up

The tier we needed turned out to cost three times the tier we were quoted. Where it earns its keep is that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. We moved to an alternative and the difference was immediate.

What works

Contact management works.

What does not

Adoption never happened and the vendor offered no help with it. Costs rose sharply at renewal. The mobile app is unreliable on a weak signal.

Achmat MashabaVerified

Inside Sales Lead

Manufacturing

SandtonSole trader

5.0

30 Dec 2025

The pipeline is finally accurate

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. The largest application ecosystem in business software. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

The largest application ecosystem in business software. Automation handles the follow up sequence reps used to forget. Quoting from the record removed a handoff to admin.

What does not

The features we needed sat one tier above the one we were quoted.

Nkosinathi Naidoo

Regional Sales Manager

Engineering

Vereeniging2 to 10 employees

5.0

30 Dec 2025

Forecast is within five percent every month

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Deep local partner community in Johannesburg and Cape Town. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Will model any sales process you can describe. The pipeline view gives an honest picture of the month. Quoting from the record removed a handoff to admin.

What does not

The features we needed sat one tier above the one we were quoted.

Sarah Ngcobo

Head of Revenue

Motor trade

Pretoria51 to 200 employees

4.0

24 Dec 2025

Forecast is within five percent every month

The automation removed about four hours a week of follow up admin per rep. Deep local partner community in Johannesburg and Cape Town. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Deep local partner community in Johannesburg and Cape Town. Quoting from the record removed a handoff to admin. The mobile app works well enough for a rep between meetings.

What does not

Billing in dollars makes the annual budget a moving target.

219 verified reviews

Salesforce Sales Cloud reviews

Every published review of Salesforce Sales Cloud, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

219 reviews match · page 8 of 22

Grant van WykVerified

Sales Director

Non profit

Johannesburg201 to 500 employees

4.0

21 Jan 2026

Worth every rand once the automation was built

What works

Will model any sales process you can describe. The pipeline view gives an honest picture of the month. Quoting from the record removed a handoff to admin.

What does not

Billing in dollars makes the annual budget a moving target.

Francois Reddy

Head of Marketing

Motor trade

Zimbabwe51 to 200 employees

5.0

20 Jan 2026

Forecast is within five percent every month

We moved off a spreadsheet and the difference in forecast quality was immediate. The largest application ecosystem in business software. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Will model any sales process you can describe. The mobile app works well enough for a rep between meetings. Quoting from the record removed a handoff to admin.

What does not

The features we needed sat one tier above the one we were quoted.

Lindiwe NkunaVerified

Inside Sales Lead

Non profit

Polokwane11 to 50 employees

2.0

20 Jan 2026

Implementation quote doubled after we signed

What works

Contact management works.

What does not

Adoption never happened and the vendor offered no help with it. The mobile app is unreliable on a weak signal. Costs rose sharply at renewal.

Zodwa VenterVerified

Inside Sales Lead

Retail

VereenigingSole trader

2.0

17 Jan 2026

Nobody used it and we cancelled

What works

Contact management works.

What does not

Costs rose sharply at renewal. Adoption never happened and the vendor offered no help with it. The mobile app is unreliable on a weak signal.

Response from the vendor28 Jan 2026

Kabelo MaharajVerified

Sales Manager

Telecommunications

Centurion11 to 50 employees

4.0

12 Jan 2026

Quoting from the CRM removed a whole handoff

What works

Will model any sales process you can describe. Quoting from the record removed a handoff to admin. The pipeline view gives an honest picture of the month.

What does not

Billing in dollars makes the annual budget a moving target.

Kabelo BothaVerified

Digital Marketing Manager

Marketing and advertising

Kimberley51 to 200 employees

5.0

08 Jan 2026

Quoting from the CRM removed a whole handoff

What works

The largest application ecosystem in business software. The pipeline view gives an honest picture of the month. The mobile app works well enough for a rep between meetings.

What does not

The features we needed sat one tier above the one we were quoted.

Rhulani Zulu

Head of Revenue

Manufacturing

GeorgeSole trader

2.0

31 Dec 2025

The features we bought it for were one tier up

What works

Contact management works.

What does not

Adoption never happened and the vendor offered no help with it. Costs rose sharply at renewal. The mobile app is unreliable on a weak signal.

Achmat MashabaVerified

Inside Sales Lead

Manufacturing

SandtonSole trader

5.0

30 Dec 2025

The pipeline is finally accurate

What works

The largest application ecosystem in business software. Automation handles the follow up sequence reps used to forget. Quoting from the record removed a handoff to admin.

What does not

The features we needed sat one tier above the one we were quoted.

Nkosinathi Naidoo

Regional Sales Manager

Engineering

Vereeniging2 to 10 employees

5.0

30 Dec 2025

Forecast is within five percent every month

What works

Will model any sales process you can describe. The pipeline view gives an honest picture of the month. Quoting from the record removed a handoff to admin.

What does not

The features we needed sat one tier above the one we were quoted.

Sarah Ngcobo

Head of Revenue

Motor trade

Pretoria51 to 200 employees

4.0

24 Dec 2025

Forecast is within five percent every month

The automation removed about four hours a week of follow up admin per rep. Deep local partner community in Johannesburg and Cape Town. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Deep local partner community in Johannesburg and Cape Town. Quoting from the record removed a handoff to admin. The mobile app works well enough for a rep between meetings.

What does not

Billing in dollars makes the annual budget a moving target.