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386 verified reviews

Xero reviews

Every published review of Xero, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

386 reviews match · page 28 of 39

AV

Andrew van der Merwe

Financial Controller

InsuranceSouth AfricaNelspruit11 to 50 employees
4.0
06 Nov 2024

VAT season stopped being a crisis

Our practice put four clients on this before we moved our own business across. Unlimited users on every plan, which no local competitor matches. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Unlimited users on every plan, which no local competitor matches. The audit trail has answered every query our auditors raised. Month end close has dropped from six days to two.

What does not

Inventory is too basic for a stock heavy business.

Used for 2 to 5 years
BF

Buhle Fourie

Supply Chain Manager

ConstructionSouth AfricaStellenbosch201 to 500 employees
3.0
06 Nov 2024

Competent but the support tests your patience

It does what we need and I have no strong feelings about it either way. Over a thousand connected applications. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

The best bank reconciliation experience in the category. Invoicing is quick once the templates are set.

What does not

Inventory cannot handle multiple warehouses. The report customisation is limited.

Used for more than 5 years
RB

Ryan BezuidenhoutVerified

General Manager

TelecommunicationsSouth AfricaGeorge11 to 50 employees
3.0
31 Oct 2024

Good ledger, disappointing reporting

We chose this on price and mostly that decision has held up. Unlimited users on every plan, which no local competitor matches. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

Genuinely strong multi currency handling. Invoicing is quick once the templates are set.

What does not

Getting a person on the phone is difficult. Bank feeds drop and need reauthorising more often than they should.

Used for 2 to 5 years
NE

Nirvana ErasmusVerified

Operations Manager

AgricultureSouth AfricaWitbankSole trader
4.0
30 Oct 2024

Solid, boring, and that is exactly what I wanted

Our practice put four clients on this before we moved our own business across. Unlimited users on every plan, which no local competitor matches. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Genuinely strong multi currency handling. Month end close has dropped from six days to two. The audit trail has answered every query our auditors raised.

What does not

Support response times slow noticeably at month end.

Used for 6 to 12 months
SB

Sanele BezuidenhoutVerified

Chief Operating Officer

Motor tradeSouth AfricaSandton500 plus employees
5.0
15 Oct 2024

Bank feeds alone justify the subscription

I run the books for three related companies and this is the first system that has kept up. Unlimited users on every plan, which no local competitor matches. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

The best bank reconciliation experience in the category. Invoices go out looking professional with no design work. The audit trail has answered every query our auditors raised.

What does not

Inventory is too basic for a stock heavy business.

Used for 2 to 5 years
NS

Nirvana SolomonsVerified

Debtors Manager

Food and beverageSouth AfricaRichards Bay2 to 10 employees
5.0
10 Oct 2024

Migration was painful, the result was worth it

We moved across from a desktop package eighteen months ago and I would not go back. Genuinely strong multi currency handling. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Unlimited users on every plan, which no local competitor matches. The audit trail has answered every query our auditors raised. Our accountant has their own login at no extra cost.

What does not

The interface has not aged well.

Used for less than 6 months
LJ

Lindiwe Joubert

Accountant

Professional consultingBotswanaBotswana201 to 500 employees
3.0
05 Oct 2024

Good ledger, disappointing reporting

It does what we need and I have no strong feelings about it either way. Genuinely strong multi currency handling. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. It is a reasonable choice, provided you know what it does not do.

What works

Unlimited users on every plan, which no local competitor matches. The core ledger is reliable.

What does not

The report customisation is limited. Inventory cannot handle multiple warehouses.

Used for more than 5 years
NH

Nicola HlungwaniVerified

Practice Manager

AgricultureSouth AfricaPretoria500 plus employees
2.0
03 Oct 2024

Migrated away after fourteen months

I have spent more time working around this than working in it. For context, the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. It may suit a simpler business than ours.

What works

Setup was quick.

What does not

Bank feed failures went unresolved for weeks. Support responses were slow and generic. Migration lost historical detail we needed for the audit.

Used for 1 to 2 years
RN

Rudzani NelVerified

Creditors Clerk

Financial servicesSouth AfricaWitbank201 to 500 employees
3.0
01 Oct 2024

Good ledger, disappointing reporting

It has been fine, with a couple of persistent irritations. Over a thousand connected applications. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. I would shortlist it, not necessarily pick it.

What works

The best bank reconciliation experience in the category. Invoicing is quick once the templates are set.

What does not

There is no direct submission to eFiling, so the return is captured by hand. Getting a person on the phone is difficult.

Used for more than 5 years
FO

Fatima OctoberVerified

Operations Manager

ConstructionSouth AfricaGeorge500 plus employees
4.0
27 Sept 2024

Reconciliation went from a week to an afternoon

I run the books for three related companies and this is the first system that has kept up. Genuinely strong multi currency handling. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Unlimited users on every plan, which no local competitor matches. Bank feeds match transactions accurately and the rules learn quickly. The audit trail has answered every query our auditors raised.

What does not

Support response times slow noticeably at month end.

Used for 1 to 2 years
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4.3

Overall

from 386 reviews

87% positive10% neutral4% critical

Rating distribution

5
200 of 386
4
134 of 386
3
38 of 386
2
11 of 386
1
3 of 386

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